Customer Reviews for Shell Station
(U-Haul Neighborhood Dealer)

48 reviews

9202 E Main St   Mesa, AZ 85207

(480) 354-9015

Location Hours

  • Mon-Sun: 8 am - 6 pm
Special Operating Hours
  • 1/29/2022 - 3/9/2023: 5:00 am - 7:00 pm

Services at this Location:

Contact Us

(480) 354-9015

9202 E Main St
Mesa, AZ 85207

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
Special Operating Hours
  • 1/29/2022 - 3/9/2023: 5:00 am - 7:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people and very friendly 👍

joshua Y. 
Rating:
5.0

Great costumer service

Matthew M. 
Rating:
5.0

due to having a small area and u haul keeps sending trucks in and not out this area is getting very tight this is a small gas station other the other hand the biggest uhaul dealer in area. has told me no on return due to capacity

JOEL B. 
Rating:
5.0

Always good service at this location thank you

MARK S. 
Rating:
5.0

People make the process very easy nice and good Location

Dale D. 
Rating:
5.0

Great costumer service thank you

Okoronkwor A. 
Rating:
5.0

The staff and the team in general were absolutely great, they were super professional, courteous, helpful and positive. I would rent again at this location thanks to them. On the other hand the equipment was not in the best conditions or had the best maintenance. The electric plugs were corroded and the trailer had a lot of dirt in the back.

Carlos C. 
Rating:
5.0

This shell was incredible, the customer service was phenomenal. The store looked great and they even had some incredible tasting chicken.

CHRISTINA Q. 
Rating:
3.0

Limited availability, station is very unkept.

MICHAEL G. 
Rating:
1.0

This location is at a very busy gas station and the staff has to work both the store and U-Haul side of it. So even if you use the app to do everything, you still have to go into store to get keys. At that point you have to wait for them to serve the gas store customers. The staff was very friendly, but overwhelmed with the store side of the place. The van was very dirty and was heavily smoked inside. There were ashes everywhere and old food on the floor. I ended up vacuuming and wiping down the inside. I do have pictures if needed. Thanks for your time.

Ray Y. 
Rating:
5.0

Customer did not leave a comment.

tim W. 
Rating:
5.0

Customer did not leave a comment.

Darcy H. 
Rating:
4.0

Car Dolly rental was quick and easy.

Rolf C. 
Rating:
5.0

Very nice Location and people turn the process very easy They have very good chicken there 👍

TAANSALAYA L. 
Rating:
3.0

The location was nice, but I needed to add an hour to my time and had to pay the equivalent to even more than what it would cost to rent it for 4 hours that is ludicrous.

Amanda C. 
Rating:
3.0

Just don't let them wait 10 minutes when checking in a return

Art B. 
Rating:
3.0

No one there to help backup trailer into spot and had to try and unhitch trailer myself.

KIRK D. 
Rating:
1.0

Person I dealt with was rude made me wait 45 minutes past my appointment time and could hardly speak English

Larry W. 
Rating:
1.0

I rented this until for 24 hrs from November 20th 5:15 pm pickup to November 21st drop off 4:55 pm. LESS THAN 24hrs I had the rental was told it was $25 for the day and my credit card was charged $75... I WANT SOMEONE TO CONTACT ME IMMEDIATELY 724-219-7528

Mike M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Nothing,it was fast and easy.

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great Location was very easy to do the rent thank you for great service definitely will go there again whatever I need the Uhaul 😁

Susan B. 
Rating:
5.0

Great costumer service always at this place thank you so much

Margaret N. 
Rating:
3.0

The trailer I reserved was fine and at the location on time. I also reserved an appliance cart and a furniture cart. Neither was available and the appliance cart was very important to our move. Although they made calls, they were some what put out as they thought I should be making the calls to look for the items. I would be reluctant again to rent from a location where this line of business is a sideline.

Dale R. 
Rating:
5.0

Great service great people inside everything was good and easy thanks

CHRIS R. 
Rating:
5.0

It was a convenient and easy drop location. I pulled into the gas station near a couple other Uhaul trailers and stopped. I expected to place in some particular space. But I was told to just unhook it there and I could leave. My receipt was online. How easy!

John K. 
Rating:
1.0

It was not a Uhaul location. It was a sketchy gas station. Uhaul usually is better than this.

Aric B. 
Rating:
3.0

The person that handles uhaul for this location was not there at the scheduled pick up time and the key to the truck was locked in an office that no one could access, so they had to call someone else to come get the key. The people were very friendly and accommodating, but because of the wait, my truck was not ready at the designated pick up time

Zachary C. 
Rating:
3.0

Not their main business.

DANIEL C. 
Rating:
5.0

Great Location great costumer service people was very helpful and they make it very easy and smooth definitely recommend this place 👍👍

Julie P. 
Rating:
2.0

Guy didn't know what he was doing and he over charged me $30. Dispatch called me to confirm drop off location and I advised I was over charged and she told me when I returned it the office would refund me $30 and she was going to document my file. I returned it and they said they could not. So I called back and got another lady that said "nope we don't do that" how am I going to pay $50 in taxes on a $119 rental

David G. 
Rating:
5.0

Agent made turn in process very easy.

Jason L. 
Rating:
5.0

All good

LORRAINE D. 
Rating:
5.0

Very attentive manager even though it was an extremely busy Labor Day weekend

David G. 
Rating:
5.0

Awesome service great costumer service thank you

omar C. 
Rating:
5.0

Nothing I can think of Everything went great

MANUEL D. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
4.0

Very smooth rental experience.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Amanda V. 
Rating:
4.0

Customer did not leave a comment.

connie S. 
Rating:
5.0

Great service. Staff was knowledgeable and great to work with. Fast service and understanding. I would recommend this location.

JASON B. 
Rating:
2.0

Several loitering people at this location. Workers were friendly, would suggest not having so many people hanging out outside.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
1.0

When do I get my deposit back

Jason T. 
Rating:
5.0

Wrong code given to unlock U-Haul. Gentleman working at gas station very helpful in helping me. U-Haul customer service terrible in helping me. Had requested hand dolly and furniture dolly, neither were given to me. Had to drive around to different U-Haul locations, which were given to me by customer service, which none had any. Had to buy them myself at Home Depot. Not a good experience with U-Haul. Pick up and drop off locations were great.

Tahsin A. 
Rating:
2.0

The station was dirty and needs a makeover. Although the truck was clean, it only had a third of a tank of gas, which added to problems when I returned it. I put 78 miles on the truck and, not knowing the mpg, did not know how much to put into the tank to bring it up to the third of a tank level. None of the employees were helpful. Another problem was the loose steering mechanism. With over 107,000 miles on the truck, the steering needs to be addressed. As it is, the steering wheel has a very “loosey- goosey” feel which added to my stress in driving in the heavy Scottsdale traffic. I think U-Haul needs to re-examine whether this location properly represents the image the company has built over the years.

LAURENCE EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

VELVET D. 
No reviews have been submitted for this location.

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