The Uhaul representative did not know how to look up my reservation and I therefore had to contact Uhaul. In addition, the wait was too long to start my move and the truck was not filled with gas.Micah M.
Customer Reviews for Singer Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took 45 minutes to get the keys from the store manager. The manager refused to give me the keys to the uhaul unless uhaul called him directly. Again, poor communication and a massive waste of time.Michael W.
Everything was fine - except the furniture pads I ordered weren't in the truck. When I asked the manager, he said they didn't have any. Obviously, that's a problem when you're moving furniture 300 miles. This is a gas station that rents U-Haul trucks (which I didn't know from the website). Better to go to the official U-Haul place, which is just a few miles down the road (that's where the 1-800-GO-UHAUL operator sent me after I called....a complication I didn't need on moving day)rebecca W.
Customer did not leave a comment.Sean N.
No Dropbox location present, store personnel did not assist me until requiring a call from UHaul, between incredibly long waits for a customer service rep no assistance from the store it took nearly two hours after I returned the truck to get my keys turned in...absolutely awful experience. Only sidenote, I had a very unhelpful customer service member, but thankfully Genevieve(sp?) with truck share was able to help after calling the store, manager, owners, etc. without her it would have probably never been resolvedNicholas M.
Better the app it wouldn't workBradlee G.
To complicated it was all on line never again. Took us over 1 hour or more to get. Because you had all these variations to go through. NEVER AGAIN!!!!Brian N.
This is a gas station/convenience store. I was required to wait while 6 customers who entered during my transaction were helped. Additionally all the information entered into my reservation had to be reentered. The tank of the vehicle was very low as well. There was no indication that sanitation had been done to the cab for covid precautions either.CHRISTINA L.
I would recommend a better location with better signal and also a more open area where you can leave your car while renting the U-Haul. I had no issues with the U-Haul but did not like the process I had to go through to get it from a gas station. I would also make the app a little more user friendly as was having issues with just uploading the pictures in the app.Zashary O.
This location did not have the furniture pads or the furniture dollies that I paid for.Eric W.
More vehicles available on siteMANUEL C.
Customer did not leave a comment.CESAR C.
I love the self service option. On this particular vehicle, the driver side door was hard to close all the way. When driving, the driver side door made alot of wind noise, as if the door wasn't sealed 100 percent.Brandon S.
Make sure on the website, or in the advertising that you explain the numerous steps to take pictures of driver's license and person driving the vehicle prior to getting the truck and all the steps on returning the truck. It was a tedious process because I didn't expect to being going back and forth to the truck to take pictures every time it asked me to.Carlos A.
Customer did not leave a comment.Richard Y.
The instructions told me to leave the keys in the drop box. I could not find the dropbox. It was also night and dark out, very few lights. I went in to ask the gentleman at the counter what to do with him and he gave me attitude thinking I was not supposed to be there.Morgan M.
Be approved quicker once you've arrived at the location. I did the phone check in and it was lengthy with all the pictures to take and waiting for approval.Angela F.
Check out was a breeze using the phone.Louis M.
Once again I have Been over charged $19.95 is $105.11. I have to call never again unless they resolve. My friends are all buying places.Wilma T.
Customer did not leave a comment.Dustin E.
Customer did not leave a comment.Ellen T.