Customer did not leave a comment.THOMAS K.
Customer Reviews for Smok N' World LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRYANT S.
Customer did not leave a comment.PETRA P.
Location was great. The after hours drop was not great. This is the second time we have had issues with the after hours drop. The site failed each attempt to upload the picture. Then to call customer service is a no go as nobody ever answers. I understand that you are so big that you don't care about your service anymore. Uhaul needs to fix its afterhours turn in site and get the costumer service on the phone fixed. If not giants always fall at some point, take heed that someone will be ready take over your costumer base. Again the location's service was great, the Uhaul's was not!!!David M.
They were very accommodating and helpful!KELLY M.
Customer did not leave a comment.PAMELA Q.
Customer did not leave a comment.Michael P.
I was erroneously billed for 3 days instead of 1. When I called, Mike let me know it was a mistake and corrected it right away.Robin B.
Place was closed until 10am was supposed to be open at 9, waited an hour outside, called u haul to get someone over, steering was bad and needed alignment ..CALIN C.
My reservation was for 9a. I arrived and viewed the store hours, which were 8a to 8p. The store was not open. There were 4 of us waiting for trucks and one of the people there had to have U-Haul track down the owner of the business. An employee finally arrived at a little after 10a, so I stood outside waiting for an hour to get the truck that I paid for, for 6 hours.Dean M.
always do a great job!MICHAEL B.
Customer did not leave a comment.JUAN M.
In and out. No issuesJAMES O.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.LESLIE J.
The truck had been recently returned. The interior was fairly clean but the windows and exterior was dirty.william S.
Have use this location before. Great job! Will use again.MICHAEL B.
Very friendly A+ Service and the Lady managing the store is a sweetheart.HECTOR L.
Nothing, everything was great. Thank youRICHARD S.
We've used you guys twice and will use next time tooRebecca G.
Excellent customer service!! Would recommend to everyone!Julie M.
Customer did not leave a comment.JOSEPH DANIEL R.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Denise L.
People were very good. The truck was so dirty. While using the truck the exhaust fell off Truck was so loud. Very disappointed with the trucks conditionHarvey A.
Customer did not leave a comment.William S.
Customer did not leave a comment.RYAN O.
Good people actually good your reservationTYLER F.
Such friendly people! Great service and super easy.ANNA G.
It was nice having a full tank on pickup unlike at u haul store locations. 1st time in a year Have not had to fill tank after pickup!MICHAEL B.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.William D.
Fast and simple. Very easy!doug M.
Very friendly people.DIANE S.
Customer did not leave a comment.EDWARD N.
Customer did not leave a comment.NANCY B.
Great people to work with.Eddie C.
Customer did not leave a comment.MATTHEW F.
Customer did not leave a comment.SHARON S.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.William G.
Thank you so much I have enjoyed my time using your service and I really appreciate everyone in this team thank you all.I will be recommending your locations to all my family and friendsMAHER A.
The owners of this place are super nice and so great to work with. We ended up needing our truck for a few more days than initially planned and they gave us no problems about it. Just said "ok we will mark it down" . If you want a place to rent a moving truck that is hassle free this is the place. They also have a great variety of items in their store too.RICHARD C.
Owner is awesome! Very kind, professional and accommodating!BARRIE D.
Was a little strange to pick up from a Smoke Shop, but the guy was niceNATHAN A.
Customer did not leave a comment.RONALD M.
The shop did a great jobRICHARD H.
Customer did not leave a comment.SCOTT K.
Personnel were very professionalDENNIS R.
Customer did not leave a comment.Henry P.
Customer did not leave a comment.James B.
The desk agent handled my request quickly and made it easy to rent a vehicle. All requirements were clearly stated and the return of the vehicle was handled quickly and efficiently.MICHAEL E.
Second time there. Customer service is excellent. Equipment is always clean and ready, even after hours.TERRY T.
Customer did not leave a comment.John W.
Customer did not leave a comment.WILLIAM PAUL T.
Customer did not leave a comment.Joanne J.
Lady in Smoke Shop was real nice and helpful when picking up the truck. The U-Haul app did not work on my Android. It could not recognize location so when returning the truck I had to wait until the shop opened. The guy was very helpful and checked me out without being late. Nice customer service.Jennie T.
Fix the security token hand-off in your iPhone app so I don't have to log in multiple times in the same session.Barry G.
The clerk was kind and courteous. She could not leave the store and said she would inspect the truck later, although I was confident in her , It did make me uneasy to leave it before she could sign off on itTAMMY M.
My feedback is about the experience is about the 3 days before that led me to have to rent from this location. REVIEW ðŸ‘€ U-Haul I made a reservation over 3 wks ago for a truck in Sacramento. My husband booked a flight from Az to Sacramento for Dec 3, to move my daughter and her stuff on the date I reserved Dec 4th. He was called Dec 2nd and told there was not truck available for the date he reserved. This was crazy as I made the reservation 3 wks prior. Why was I able to make a reservation that could not be fulfilled? They said they would call me later and should be able to have one if I moved it to Sat the 5th . On the 4th they called and told me there should be one on Sat in Grass Valley which is 45 mins from where I rented it from. So that is 1.5 hours of my time, not mention more gas in my car to get there and more gas I have to pay for the moving truck to get back to my house to pack my daughters items. Plus the time wasted driving to pick up truck. Then I still need to drive back to Az (12 hours) get her stuff unloaded and my husband still be able to get back to work on Monday, because remember we are now a day behind as they didnt have the truck the first day. So I call the 1800 number as I am being told at 4pm the day before, there is still no truck in grass valley. I spend over 1.5 hours on hold to explain to a rep and then have her contact traffic then come back and tell me they found a truck in Quincy! and my reservation is now there. Quincy is 3 hours from my house. That would be 6 hours of driving before I even load 1 item, pack my stuff or start to drive back to Az. Who pays for that time and gas? Unacceptable. So I tell her no that is not ok. she says she will transfer me to traffic and to talk to them. She dropped me right back in the regular que where I have now been on hold for almost 2 hours, as she failed to tell me that traffic was closed. I tried while on hold to do a chat from the website and was told by a rep that came up as Amy that she could not help me and she disconnected the chat. I reserved a truck at 1 location over 3 wks ago and then was called 2 days before and told no truck, then I moved it to a different day and different location at their request and then told again sorry no truck. Then after 2 hours on hold told to drive 6 hours to go get a truck. Very unprofessional and their reps are very rude and have no customer service skillsNicole F.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Timothy E.
Customer did not leave a comment.Tracie E.
Could not ask for better. Will use soon again. Super nice folks. Experience was a winnerMarco M.
The original location (87th and Bell) canceled my order after I spoke to someone and had them move it up. I order to get it at 6am on Friday and than moved it up to 6pm Thursday ( I showed up at 7:05) and it was closed. I was picking up using the Mobil app and apparently they didn't keep it Mobile app when I was picking up the at 6pm the day earlier( change it to in store pick up without me requesting that). Kind of a big mistake for someone moving and on a deadline. The customer service person I called found a solution for me (she was very nice ) and sent me to the other location on lake Pleasant parkway. The people there were great and couldn't ask for better service. They really saved the day for me!JEFFREY M.
Customer did not leave a comment.Dawn G.
Customer did not leave a comment.Jim C.
I believe a 25.00 cleaning fee if you don't sweep out the back is a bit much. I never had such a fee possibility mentioned to me before. Also I would prefer to get the truck with a full tank instead of a 7/8 full tank as it is hard to judge it at the gas station as I'm told it needs to comeback with that same fuel level.DENNIS S.
Nothing. Vehicle was in good shape, full of fuel, and service was excellentSTEVEN H.
Customer did not leave a comment.Jesse Y.
Customer did not leave a comment.Debbie C.
Customer did not leave a comment.THOMAS CHARLES C.
The trailer was not a flatbed that appeared to be what I was getting online, the trailer was to small in width to haul my equipment, I promptly returned 'early' in morning next day, NEVER USED IT, called the smoke world number mid day to make sure they knew i returned it and the situation, they went on to say they would call back after talking to someone who could waive the fees, only to find they billed me for the rental. Horrilbe customer service and greed for rental. I will never use UHAUL again, and especially this location.John Z.
Customer did not leave a comment.MARIA M.
The worst place ever.. I should have read the reviews and saved my money and time..COURTNEY B.
Great customer service dropping off and picking up, before business hours, was easy but lengthy.Terry T.
I do not want to go Inside a pot shop to Do the contract or For any other reason. The lady we dealt with was friendly and Administratively competent. I want to go to a specialized truck rental site were the vehicles are Professionally inspected and maintained. This is the second 26 footer I have rented in the last 45 days for a move to Montana. One was so coated with bugs It affected the headlights and and Windshield vision. I will not trust my life or my family members to a truck out of a pot shop That only gets checked, cleaned and serviced ever 45 days. I have no faith in the condition of your truckS. for a extended trip I will not rent from you again or recommend your trucks to others. Also with the corona flu I expect the truck to be properly sanitized and not by a 7/11 clerk Doing a flash wipe down.Robert O.
The online checkout was incredibly frustrating. I clicked on the link in my email from UHaul and tried to log-in. I could not get logged in. We tried on my partners phone using Chrome and GoDuckGo. Neither would connect. Then we tried on Firefox and were able to get into the online check-in process. Two phones, 3 browsers. That is TERRIBLE!!! Took me 40 minutes to get checked-in. Worst experience ever getting into an online system using my phone. I can't even imagine someone with less technology understanding and only having Chrome on their phone.Nancy J.
Customer did not leave a comment.mary A.
Customer did not leave a comment.Wendi N.
Didn't get the gentleman's name that assisted me, but he was extremely helpful and patient with my situation.MICHAEL S.
Customer did not leave a comment.ZACHARY G.
Excellent customer service. Friendly and thorough. Highly recommend this location. Thank you!JULIE R.
service was friendly/helpfulJEFFREY G.
Customer did not leave a comment.Debbie U.
Move this location out of a damn smoke shol.TROY B.
Customer did not leave a comment.LAURIE F.
Customer did not leave a comment.RANDALL H.
Customer did not leave a comment.Patricia S.
Very friendly and politeDesiree O.
Customer did not leave a comment.Mona S.
The lady there was really nice and helpful.PATRICK J.
Customer did not leave a comment.Larry C.
When the movers couldn't take everything that was needed to move, we rented a 15' truck that came with a dollie a.s.a.p. and they came through for us. We had everything we needed and the 6 hours necessary to load, get where we needed to go and unload. Perfect!Leah R.
Customer did not leave a comment.SHEILA W.
The location we rented from completely robbed us. I feel we were taken advantage of. They overcharged us 3 times and when I called to speak to someone they women was extremely rude to me and would not let me speak to the owner. I kept calling and and they told me the owner would call me back and never did. They charged us a full extra day for a rental and over charge us $80 of misc chargesDaniel R.
Josh Wilson!!!!!!!! AwesomeCHRISTOPER R.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.Dawniel S.