Customer Reviews for Southside Automotive Inc
(U-Haul Neighborhood Dealer)

160 reviews

6580 US Hwy 41 S   Marquette, MI 49855

(906) 249-1711

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(906) 249-1711

6580 US Hwy 41 S
Marquette, MI 49855

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a good clean truck. No issues. The right size for our move . All in All a good deal.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

The on line process to get the equipment when the office is closed was a bit difficult

Robert V. 
Rating:
5.0

It all went very very smooth thanks to your well oiled system

RIck N. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Jerry, manager of Southside Automotive in Harvey (Marquette) MI is THE BEST U-HAUL person I've ever dealt with. Fabulous. They don't get any better! Whatever U-HAUL has to do to hang onto to Jerry's outstanding service to customers, they need to JUST DO IT. Thank you for a great moving experience thanks in large part to Jerry.

stephen M. 
Rating:
5.0

Wally and Jerry were very helpful, excellent and quick service. Highly recommend!!!

David S. 
Rating:
4.0

List the departure site as to one of the available locations, to rent UHaul equipment. Didn't come in the UHaul website

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

They did a very good operational once over for me & sent me on my way. I had never hauled a car using a transport trailer - it was a piece of cake! Thanks, Craig Belmonte

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

HIEDI L. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Frank Craig B. 
Rating:
3.0

Customer did not leave a comment.

BRIANHALE S. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Kristine K. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
1.0

Fuel in Truck was completely empty. Was siphoned dry. Went to start truck and wouldn't start due to being empty. Set me 2 hours behind schedule with all the phone calls I had to make to sort things out. Plus was charged $222 extra for fuel consumption that I didn't even use. Very poor experience.

JUSTIN ELLIOTT L. 
Rating:
5.0

The gentleman at the counter was very nice and helpful!

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Al J. 
Rating:
3.0

It appeared the truck wasn't wver cleaned. There was inches of grim. Thankful I had my own Clorox wipes to wipe it down. The wipes were disgusting after. Also the Uhaul district manager took it upon themselves to change our rental from a pick up truck to a cube truck without notifying us. We are not happy

Dawn K. 
Rating:
5.0

Jerry made the rental easy, thank you!

TOM C. 
Rating:
5.0

Customer did not leave a comment.

JONARTHUR J. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY V. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Corassa H. 
Rating:
5.0

People were very efficient and friendly. Checkin was painless.

Don K. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

It's a rental and they're never perfect, but the tie down locations inside the trailer are pretty bad. The wooden runners inside the trailer weren't stable

Colby B. 
Rating:
5.0

Outstanding experience, support, customer service and product. Incredibly thankful for UHaul during our interstate move!

Stella S. 
Rating:
5.0

Customer did not leave a comment.

Ty M. 
Rating:
5.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

I wanted to use truck share but your requirements, are ridiculous! Nearest living relative? Employer? It's an invasion of privacy to have to include them in the process, wifi in rural locations like Marquette is spotty, guy said I would have to stand next to the building to get it to work, far from the truck. I picked up a day early so I could go to the coutner. Far as Im concerned you owe me a days rental. If there was another company out in the sticks I would have rented from them. I'm telling everyone I know what a circus you run.

Doreen T. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Jerry was extremely helpful!

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

Prakash D. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Employees are friendly and helpful.

STEPHEN DUNCAN G. 
Rating:
5.0

The owner was extremely helpful

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Ramsey C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Customer did not leave a comment.

Glennda W. 
Rating:
5.0

Headlights were aimed too high. A small car on the trailer and most of the cargo between the axles on the truck should not have dropped the rear so far that the brights were lighting the treetops. Everything else was fine.

Pete S. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Very good experience

joe F. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
3.0

Generally, I am happy with U-haul. I rent a U-haul truck 3 or 4 times a year. However, the U-haul mobile app for pick-up never works. Every time I try it (4 or 5 times now in different locations) it fails because it says my location services for the U-haul app is not allowing a connection. I have tried using different browsers, Chrome, Edge, Safari - but none work. Thankfully I had a direct phone number to a U-haul service rep in Wisconsin and he was able to complete my check-in and provide the code to the key lock box. My confidence in relying on the mobile pick-up app is zero which is a problem if I need a truck at a remote location. Additionally, this truck was very dirty with dried mud all over the cab floor and on the flatbed floor. I had to put down cardboard before loading. This may have been partially due to the truck being parked on a dirt lot.

Jeffry D. 
Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

Efficient, friendly service.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Employee stayed past quitting time to assist us as we were having trouble with the self checkout and could not access the lockbox. Very grateful for his assistance, he really saved the day.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Easy to deal with. Very helpful.

FRED B. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Fix the computer system to work when equipment is returned. I was a little apprehensive leaving the equipment without it being checked in, but Jerry made sure it was done when the system came back up on line.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Excellent service! Everything went great!

Kelsey M. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
5.0

Everything was smooth and accommodating

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Heather Q. 
Rating:
5.0

Jerry was great, had it all hooked up when I got there. Very simple.

Don Z. 
Rating:
5.0

The mobile pickup and return was finicky and I ended up having to go into the desk and I had to call customer support. The gentleman at the store was extremely helpful.

Madeline V. 
Rating:
1.0

Charged me an extra day cause I had to make an account and do that stupid check in for dropping it off after hours and no one told me and I'm still in the process of getting my money back

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

I rented a car hauler and it was not in great condition.

Doug G. 
Rating:
5.0

It was a very stressful time for me Walt was wonderful he had what I needed. Very first time I rented one it made the move easier.

Rose T. 
Rating:
5.0

No issues.

Brad R. 
Rating:
3.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Very pleased again, and will use your services in the future. Thank you again. Harry Smith

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
2.0

Barely any cell signal, the lockbox is about 80 feet from the trucks which makes it difficult to access during thunderstorms.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

They explained the self check process well and it went smoothly. The only bummer was that the previous person only left 1/4 tank of gas in it so we had to put gas in before we went home. Thankfully there is a gas station not to far from them.

Dave L. 
Rating:
5.0

The online check in was a pain to connect to. Added a half hour to our day that was unnecessary. Also gas charge was bullshit since I left more gas in the tank than when I picked it up.

Brenton H. 
Rating:
4.0

Customer did not leave a comment.

Jasonpatrick K. 
Rating:
5.0

Highly recommend this location. Service and communication was above and beyond. I will always go there first.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CLARK MILFERD S. 
Rating:
5.0

They are very concerned about the exhaust leak.

Ron O. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY ROBERT O. 
Rating:
3.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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