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Bruce O.
Customer Reviews for Southside Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn't told the truck I rented didn't have a ramp and that made moving pretty difficult. I also didn't like that you advertise 19.95 but then it ends up being $60 atleast because of insurance. U should make that more clear. The location doesn't have cell signal and I had to call customer service because it wouldn't pick up my location. I spent almost an hour outside in the cold trying to confirm my pickup. The truck was helpful but a lot of hassle.
Sarah S.New wiper blades
Martin H.There was no drop box for keys or code provided
Craig C.Super helpful good people
JASON D.Jerry is professional, polite. Answers all my questions thoroughly. Highly recommended
Habitat R.First off, the 10 minute 24/7 self check in took me 2 and a half hours and the web site kept kicking me off. Then when I got to the part to show the truck damage and show what was on the truck and show that there where huge scratches on the passenger side before we ever even got the keys, the website threw me off and I couldn't sign back in to show my pictures. So if I ever rent again I'll do it in person. Or find a place that is open all week not just 4 days a week.
Karen L.Nothing. Excellent service
Denise G.The gentleman who er dealt with was great. His assistance hooking up the trailer and explaining the features was much appreciated. Excellent customer experience!
Dan B.Easy to get to and quickly drop off
Janelle B.We dropped off after hours and used the app to return the rental vehicle. I had a little trouble with the last screen of the return process on the app and wasn't sure if it completed the process at first.
lenett M.The key to the 10' I rented was NOT in the lock box. there just happened to be a key to a 26' in another box, if that wasn't there I wouldn't have been able to get done what I needed to do because there are NO locations within 20 to 50 miles if any that were open.
joe W.It went fine
Mike V.Very nice people. Who try to get you the best deal possible
Glenda O.This is my 2nd time renting a car trailer from them both times ent very smooth the car trailers are very user friendly to use and everything went very well
Kevin K.Only place around that had a couple car trailers.
michael K.Thank you for your understanding of my emergency.
Heidi W.Good business and look forward to using them again.
DAN K.Smooth Rental. Nice guy!
Raymond G.It was a good clean truck. No issues. The right size for our move . All in All a good deal.
Mark B.The on line process to get the equipment when the office is closed was a bit difficult
Robert V.It all went very very smooth thanks to your well oiled system
RIck N.Jerry, manager of Southside Automotive in Harvey (Marquette) MI is THE BEST U-HAUL person I've ever dealt with. Fabulous. They don't get any better! Whatever U-HAUL has to do to hang onto to Jerry's outstanding service to customers, they need to JUST DO IT. Thank you for a great moving experience thanks in large part to Jerry.
stephen M.Wally and Jerry were very helpful, excellent and quick service. Highly recommend!!!
David S.List the departure site as to one of the available locations, to rent UHaul equipment. Didn't come in the UHaul website
Larry L.They did a very good operational once over for me & sent me on my way. I had never hauled a car using a transport trailer - it was a piece of cake! Thanks, Craig Belmonte
CRAIG B.Fuel in Truck was completely empty. Was siphoned dry. Went to start truck and wouldn't start due to being empty. Set me 2 hours behind schedule with all the phone calls I had to make to sort things out. Plus was charged $222 extra for fuel consumption that I didn't even use. Very poor experience.
JUSTIN ELLIOTT L.The gentleman at the counter was very nice and helpful!
Roger H.It appeared the truck wasn't wver cleaned. There was inches of grim. Thankful I had my own Clorox wipes to wipe it down. The wipes were disgusting after. Also the Uhaul district manager took it upon themselves to change our rental from a pick up truck to a cube truck without notifying us. We are not happy
Dawn K.Jerry made the rental easy, thank you!
TOM C.People were very efficient and friendly. Checkin was painless.
Don K.It's a rental and they're never perfect, but the tie down locations inside the trailer are pretty bad. The wooden runners inside the trailer weren't stable
Colby B.Outstanding experience, support, customer service and product. Incredibly thankful for UHaul during our interstate move!
Stella S.I wanted to use truck share but your requirements, are ridiculous! Nearest living relative? Employer? It's an invasion of privacy to have to include them in the process, wifi in rural locations like Marquette is spotty, guy said I would have to stand next to the building to get it to work, far from the truck. I picked up a day early so I could go to the coutner. Far as Im concerned you owe me a days rental. If there was another company out in the sticks I would have rented from them. I'm telling everyone I know what a circus you run.
Doreen T.Jerry was extremely helpful!
Gerald F.Employees are friendly and helpful.
STEPHEN DUNCAN G.The owner was extremely helpful
Taylor B.Headlights were aimed too high. A small car on the trailer and most of the cargo between the axles on the truck should not have dropped the rear so far that the brights were lighting the treetops. Everything else was fine.
Pete S.Very good experience
joe F.