I appreciate everything that was done to help with our move.PAULJ C.
Customer Reviews for Storage City
(U-Haul Neighborhood Dealer)
Cobourg, ON K9A0B8
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 4/23/2021: Closed
- 4/24/2021: 10:00 am - 4:00 pm
- 4/26/2021 - 5/1/2021: 10:00 am - 4:00 pm
- 5/3/2021 - 5/7/2021: 10:00 am - 4:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly with my truck rental. It was ready & clean for 4pm pickup and drop off next day was easy. Yes I would recommend as I also used a U-Haul truck for another move in Oshawa about 9 yrs ago and that went smoothly too. Thanks Team U-Haul P.B.KENNETHS G.
Nothing to improve. Service exceeded my expectations.FABIAN A.
Inside of the truck was disgusting. Nothing was cleaned. Dog hair all over both seats. French fries and other food bits on the floor. Drink holders we sticky. Not a covid friendly situation.MORGAN T.
When I picked the van up, the inside was filthy. Dash was dirty, it was muddy, and had garbage from the last person. When I dropped it off, I was asked via online portal, if the van was clean enough for the next person. I selected â€œnoâ€, as it was dirty but in the same condition I received. I was then billed an extra $25+tax for a mess i didn't make. Very disappointed with this, during a pandemic the vehicles should be cleaned between EVERY use, for safeties sake. It's very misleading to advertise $19.95 for in town trips, then charge over $100 by padding with these â€œfeesâ€. Won't be using U-haul again.Laurel B.
Tara is so friendly and just a treat to work with. Regards, Dean McCubbin 289-404-8355A-DEAN M.
Pick up address was an hour away from my preferred location but uhaul made it work so I didn't get stuck paying more thank you very much â¤ï¸SANDRAS S.
Customer did not leave a comment.LOUISE S.
Customer did not leave a comment.SUSAN L.
Customer did not leave a comment.Becky K.
The lady who rented me the truck was really pleasant. Since the truck had come in the night before, she noted that it was quite muddy in the cabin and she hadn't had a chance to clean it so she would give me a discount when I returned it, which seemed fair. the shop was closed when i returned, so I just did the key drop. The rental was for my mom and when she was in the neighbourhood on Monday and dropped in to pay on her credit card and ask about the discount. The attendant (not sure if same one) wasn't friendly and brushed it off. the invoice came through with no discount. Unfortunate experience after a good start.Paul S.
Customer did not leave a comment.Lillian T.
Customer did not leave a comment.THE ART GALLERY O.
Mary was very professional, friendly. The van was well maintained, ran excellent. Will rent from here again when the time comesCHARLES L.
Customer did not leave a comment.RICK L.
Customer did not leave a comment.Nick D.
The entire uhaul experience was terrible. I went from booking a truck 30 days in advance, being assured it would be available at my designated pickup location, finding out 2 days before that the truck would not be available and would have to travel 1.5hrs out of my way to get it (my expense for fuel and mileage). No moving blankets (as ordered at this location) and left to fend for myself. Then to pickup truck after hours, have the reservation get cancelled, find the truck in an unlighted pitch black parking lot, searching for an identification code on the truck with little to no instruction to "WHERE" this code is located to hunting for the lock box to get the key, again no lighting. Finally getting in the truck to travel for 1.5 hrs back to my previous home to finding just a quarter tank of fuel. The term of rental was supposed to be from Oct. 1st to Oct. 3rd to have it changed to same day rental, to get an early phone call to rush to return due to other customer needing truck....this experience just goes on and on. Staff answering the phone have limited understanding of a complete customer experience so would say the process is very weak and not well understood. Maybe someone should develop a move plan process for clients moving (in my case one way) and also set the right expectations.Thomas S.
Nothing needs improving. Great customer service and truck.MARTAVICTORIA L.
Excellent serviceRobin H.
Customer did not leave a comment.STANLEYKENNETH W.
Customer did not leave a comment.DANIELN G.
I don't think the truck had a full tank of gas on pick up because it was quite a bit more for gas at the end of the day than expected.JENNIFERA W.
Customer did not leave a comment.Crystal S.
Customer did not leave a comment.David C.
App seriously didn't do me any favours, except for the actual booking online a week before hand. Ended up having to go into the store to confirm the reservation and get the key. Wasted precious time on moving day. Same thing, when I went tot drop off the key in the box, it said login to the app before dropping key, so I did...another ten or more minutes wasted and I gave up because despite having all setting accurate in my phone, the app could not locate me. So the transaction would have been that much better if I hadn't had the app not working....and it turns out the entire process still occurred, even with out the app, hmm?Michelle B.
Clean and armour all the cab . The engine oil light is onPAULG I.
Customer did not leave a comment.KEVINP C.
Great service and staff very friendly and helpful Great job thank youSTEVE G.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.LAURA S.
Customer did not leave a comment.George V.
Customer did not leave a comment.Brian H.
Great customer service and Mary is very friendly. Found that the Roof of trailer at back had a previous repair and leaked during a heavy rainstorm. Was reported to receiving agent. Otherwise equipment was good.William S.
I have rented from this location before. Always goes just right! Thank you.KENNETHA B.
Everything was fine..Will use again.JOHNE H.
They could not have been more accommodating.DONALDB R.
Customer did not leave a comment.Wiliam S.
Same as above. Online app doesn't work. Had to go into store to complete transaction.Chelsea R.
Great people to deal with at this location !STEVEN G.
Customer did not leave a comment.BRIANP M.
No improvement needed. I was very impressed with the entire processCAROLE B.
Customer did not leave a comment.SHANEE R.
Customer did not leave a comment.Paul O.
Let location know about mechanical issues with the trailer. Fortunately these only showed up at the very end of our rental.Alan S.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.Rob O.
Customer did not leave a comment.Kyle S.
Radiator light came on twice. I checked the rad, seemed fine.Harlan S.
Take a few extra minutes and be personable with the office staff - they are exceedingly nice and helpfulDonald M.
Customer did not leave a comment.Nicholas S.
The left front signal light was burned out. More importantbthe engine quit once and failed to start twice.John T.
I had difficulty checking truck in from my phone due to technical difficulties. The customer service 1-800 was not helpful in resolving the issue. The office at my pickup location resolved the issue and were exceptional and professional.Laura S.
Great customer serviceKAREN C.
Truck was not very cleanJoseph M.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.JANET K.
Customer did not leave a comment.BETH H.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.DOMINIC A.
Customer did not leave a comment.Luigi T.
Customer did not leave a comment.Matthew L.
Excellent servicegary O.
Customer did not leave a comment.Rudi P.
Customer did not leave a comment.SHANDELLE C.
Customer did not leave a comment.Lee F.
The location was fine and the staff there was good and friendly. The truck I received for my rental was not suitable. I had a over 500 mile one way trip and the truck was old and ran rough. It should not have been deployed for such a rental. In addition the truck was dirty inside and had been previously heavily smoked in. Lastly upon picking up the truck it only had 1/4 tank of fuel. This has never happened to me on any previous rentals. It was very in convenient to have to get gas immediately after pick up.Richard M.
One front tire had only 22 psi of air pressure instead of the 80 psi required.Bruce G.
The location customer service was the only helpful experience about booking a Uhaul. They were empathetic and did everything they could to help the disgusting mess that is Uhaul. It started with our booking of a 15 foot truck, which was confirmed and GUARANTEED by email from Uhaul the night before, was not available when I showed up to pick it up in the Port Hope location. The service rep in Port Hope was very empathetic and tried everything in her power to help. I had to call into Uhaul customer service, the number the app provided me if I had any issues. The representative I spoke with was terrible. He was rude, short with me and basically said I was shit out of luck and could try a new reservation. Then said he could do nothing for me as that was not his job to find me a new truck, again I had been guaranteed a truck the day before. He then transferred me to someone else, who was much more pleasant but also could not assist me....meaning he sent me to the wrong location further wasting my time. The final lady was more helpful and found me a 26 foot truck in Cobourg and provided me 80 credit KM, which was useless as I already had 500 km far more than I needed. So this trip to Cobourg cost me time and far more money in fuel. Then I needed to take a 26 foot truck rather than the 15 foot truck I needed all the way to Ottawa for my move, which was DRAMATICALLY more in gas and cost me $150 more in gas than I anticipated with my smaller truck. To add insult to injury, the truck was filthy. It had rocks, newspapers, trash and even children's underpants littered everywhere, which I have photos of all the disgusting mess that I needed to clean. Even though I would have been charged a $25 fee for leaving it a mess. I was not reimbursed $25 for cleaning someone else's trash. This was a TERRIBLE experience and very similar to the horrible customer service I received last month when I booked a u-haul for the first half of our move. I was not going to book u-haul again, but thought perhaps it was a one off experience and I had had good experiences years ago when I used u-haul. I can not stress enough that the customer service at the physical location in both port hope and Cobourg was great. The ladies were respectful, supportive and tried to help but have limited ability to fix a situation when there are no trucks. This was a trash service that cost me exceeding amounts of money and time that I did not have to spare during a massive move. This was by far the worst experience I have ever had with a company. The 1-800-GO-U-Haul service line needs a massive correction and training in customer service.Chantal J.
Customer did not leave a comment.John H.
A chair/stool for the customer at the front desk when checking in - I have muscle strength problems and trifocals! I really liked how fast checkout was this time - drop off the keys and leave knowing that your bill would be emailed - hat is a huge improvement - thanks!LAURIE V.
No problems. Dimple and easy. Mary was a pleasure.JANNINE W.
The truck I reserved was to be 15', but the truck I received at pickup was 12' . I had reserved two dollies, but was told at the location that they don't provide dollies. This resulted in a scramble to find dollies on a Saturday morning in a small town. Some further communication/ coordination between location and customer or location and company is suggested.ADAM P.
Customer did not leave a comment.SPRUCEWOOD B.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.faye M.
Customer did not leave a comment.Thomas B.
SRVICES YOUR Trailers as one marker light &licence plat outFrank K.
Great move! Truck was in great condition - thank you.Valorie T.
Customer did not leave a comment.Judith T.
Customer did not leave a comment.David T.
Easy and efficient drop offWilliam M.
Customer did not leave a comment.DANIEL S.
Quite satisfied great staff. ConvenientWARNER W.
The best uhaul dealer. Staff is fantastic and always have what I need. Well organized and good equipment.Francis M.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.JOE V.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.IVY H.
Customer did not leave a comment.gordon P.
Trailer was the oldest I've seen...rusted dirty, colours faded, some lights not functional and you can see daylight around inside front where rain can leak into unit. Should have been repaired years ago. So nothing else for me to use. So I did. Plugged daylight and everything arrived safely even after going through an 8 hour down pour of rain.Stephen B.
When I arrived to collect my rental truck it was not at the store. Apparently it was at another store. I had to go and collect it which put me behind schedule. I thought this was not very good as the store was not expecting a customer pick up of a truck.DAVID B.
The truck i got had not been cleaned out from previous renters. It looked like they used it to haul wood.Carli W.
Vehicle was clean except for glass. Had to spend a good 15 minutes cleaning them inside and out.Irwin S.
Customer did not leave a comment.Paul R.
the dolly should have been tied downBILL G.
Keep putting smiles on present customers and further potentials will easily follow-you do that already!AUSTIN M.
Perfect service, third time I've used this location and will continue using them exclusivelyDante O.
Good people Exceptional staffvictor K.
Customer did not leave a comment.RICHARD D.
Location is great. Staff are friendly. Truck was disappointing. Used excessive fuel with rough idle, sloppy steering, off centre wheel, and rear whine made the truck a chore to drive.FRASER A.