Customer Reviews for Store Ease
(U-Haul Neighborhood Dealer)

97 reviews

10 Coastal Dr   Bluffton, SC 29910

(843) 837-1280

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 837-1280

10 Coastal Dr
Bluffton, SC 29910

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cathy W. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Bubba was extremely helpful.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
2.0

As soon as i got here rocky road, dirt, mud everywhere. Cleaned the truck just to get it all muddy once i parked.

Gabriel F. 
Rating:
3.0

Customer did not leave a comment.

JAMES D. 
Rating:
3.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

U-Haul was full of broken glass.

BARRYSTEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

More employees like Steve. He went out of his way to help me!

MARYELLEN C. 
Rating:
3.0

Don't double charge me day usage when I rented the truck for one day and the Uhaul agent told me I could use the truck for 33 hours for 1 day charge since the return day was Sunday and he was closed. He emailed me that also. Also don't overcharge mileage. The truck went out with 26 more miles on the odometer than the contract recorded.

LYNN L. 
Rating:
5.0

Customer did not leave a comment.

Bohuslav C. 
Rating:
5.0

Nothing. Service was great. Steve did a great job 👏

JOSEPH E. 
Rating:
5.0

Truck cab smelled like a ash tray, but every thing else was satisfactory.

Leddy V. 
Rating:
5.0

Quick checkout.

GEORGE D. 
Rating:
5.0

My contact Steve was excellent

GARY G. 
Rating:
4.0

Cell service was poor at this location but that was probably my carriers issue / would definitely do in person pickup next time

Donald K. 
Rating:
3.0

Trucks just sit along a side road. I Was a little concerned about the dolly and blankets in the back. I would not feel comfortable picking up or dropping off after dark. You just pick a dirt spot and park. I was not a fan.

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

LEDDY V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Awesome...super friendly and yet down to the point and professional. Great customer service and I actually ended up booking this on the fly thinking it was a location closer to me. Worked out just fine. Thanks y'all.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

The directions stated to leave behind the gate which I did. But had someone not been leaving I would not have been able to get in the locked gates.

Brian P. 
Rating:
3.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

SETH C. 
Rating:
5.0

Someone had rented the uhaul that the mobile app told me was mine, there should be better communication with mobile app uhaul and the store

JESSICA H. 
Rating:
5.0

Only problem was the inside of the cab/driver area smelled like a wet dog. The gentleman who owns the store was so nice and super helpful

ROBIN P. 
Rating:
1.0

I didn't select this drop off location. I changed drop off locations and received a text confirmation with the new address. This is not that address

Reginald B. 
Rating:
2.0

Steve you're awesome but uhaul needs to do better I was given a vehicle that had change oil soon and a door couldn't open. No one reached out to tell me prior and I couldn't change the vehicle because they were sold out.

PEQUETTA S. 
Rating:
5.0

Customer did not leave a comment.

Nicolas B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
4.0

I was greeted nicely and was thanked for being a customer!

Donald T. 
Rating:
3.0

The truck that was rented to me was dirty trash in side. It was 85 outside and the ac blew hot air. The brakes were so bad. I should be refunded the 130. I was charged

Joyce A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Best place in the area to rent a U Hall Steve the manager is a very pleasant and knowledgeable person to do business with

JOSEPH R. 
Rating:
4.0

There must be someone to answer the phone when customers call. I called once left a message and then on another day I called again because of one of the tires that was losing pressure but no one answered the call. In case of an emergency or malfunction of the equipment this exercise would have been a waste of time. Employ someone to answer the phone!!

Rodney F. 
Rating:
5.0

Best experience we have ever had renting a truck.

Scott C. 
Rating:
5.0

Service at this location was outstanding.

Marc H. 
Rating:
4.0

Customer did not leave a comment.

RAY P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
1.0

I reserved a 10' truck online and received a 15' truck costing me more in gas. Do a better keeping track of the inventory you have available to rent.

DANACARROLL A. 
Rating:
5.0

Customer did not leave a comment.

FLOYD G. 
Rating:
5.0

Windshield wipers did not work

Christine M. 
Rating:
5.0

Truck parking was limited but still convenient and easy to drop off vehicles

SAM R. 
Rating:
1.0

Still waiting for a call back from you to fix the erroneous billing!!!

CHARLES W. 
Rating:
5.0

Poor communication on what consists of a daily rental. Twice i have been overcharged and no one will answer my questions.

shelley D. 
Rating:
5.0

The man who helped me with my reservation at the shop was very nice and helpful. I was overwhelmed and he made the experience very easy. He was very upbeat and friendly, which was very appreciated! We will rent from here again.

Leigh D. 
Rating:
5.0

The staff at this location was extremely helpful and a true professional.

DAVID R. 
Rating:
5.0

Long story short, we waited an hour for our pre-scheduled truck because your site was down for planned maintenance in the middle of the day on a weekend… Not smart. We waited on hold with your customer service line for 30 minutes and never got an answer. If it weren't for the OUTSTANDING gentleman who helped us at this location, we wouldn't have been able to move at all. I want a partial refund for the day because our assigned truck didn't have the equipment we needed and because your maintenance put us so far behind schedule we almost couldn't move. But the man at the desk deserves a raise.

JACOB G. 
Rating:
5.0

👍👍

PETER V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD W. 
Rating:
5.0

Very nice person at checkout of truck. Appreciate the cleanliness of the dash but overspray of the cleaner on the windshield was problematic and we had no Windex to clean it.

CAROL W. 
Rating:
5.0

Steve is the best. Very helpful.

BARBARA E. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Drop off was quick and efficient. Place clean and well organized. Good place to park truck on dropoff.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

BROCK E. 
Rating:
4.0

Customer did not leave a comment.

COLIN L. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

Good

Aurimal D. 
Rating:
3.0

Overall experience regardless of location was terrible. Not the location but using UHaul. Reservations a month in advance. Changd pick up locations several times within a day of scheduled pick up and with multiple trucks had to go to different locations. No supplies. Locations rewrote contracts that were done on line and pricing was higher. Entire experience was a mess.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

BOBBY O. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Service was top notch!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Damaion P. 
Rating:
5.0

Pick up location was Bluffton, SC

BRYANT K. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Very smooth and trouble free transaction—a breeze!!

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Steve is a great representative for your company you should give him a raise!!!

ERIN C. 
Rating:
3.0

Inspect every vehicle thoroughly after every customer.

THOMAS H. 
Rating:
3.0

There was not enough room for trucks to be parked, the key was turned in without anyone checking the truck in, received bill and was charged for 2 bundles of furniture pads (that were folded and placed in rear of truck after use), but we're told they were not there after return of truck. There was a quarter of a tank of gas in the truck when we received it and at drop off ( only place to park the truck was on the side of the road backed in at an angle), there was a little over a quarter of a tank of gas. We were charged for gas as well as 2 bundles of pads. Next time, if we use U-Haul will definitely take before and after pictures.

Kenneth K. 
Rating:
5.0

This was an excellent experience. I have never rented from U-haul before but after this experience I will not hesitate to. The representative that helped me, Steve, was wonderful. Great job!!

PATRICIA T. 
Rating:
5.0

Did an after-hours drop-off on the app. Extremely easy process.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

The location itself was fine, but it is EXTREMELY frustrating to find that the pick up location has changed. If you order a truck from a specific location, then that is wheeled it should be. Paying 5 men $50 an hour while you track don your trucks is infuriating and starts the day on a bad note.

STEVEN G. 
Rating:
1.0

Was charged an additional $14.99 for insurance that I did not want or ask for. Uhaul still has not removed the charge, even after I disputed it. Truck was filthy, and there was a Coors Light can behind the drivers seat. The brakes on the truck were in poor working condition. They need to be replaced ASAP!

CANDOLYN N. 
Rating:
5.0

Customer did not leave a comment.

RONDA C. 
Rating:
5.0

Piece of cake to drop off. friendly and very helpful

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Transmission needs some checking on regarding the rental rig, I rented. It did serve it's purpose of my move though. Kudos

ANTONIO N. 
Rating:
4.0

Customer did not leave a comment.

WAYNE S. 
Rating:
4.0

Customer did not leave a comment.

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Renting the truck from this location was an excellent experience. I will definitely use them again the next time I need another rental.

DAVID S. 
Rating:
3.0

I was not provided the full dozen furniture pads at the time of pick up of the truck. I was given 7. After returning the truck I was charged for the 5 missing. Its not worth my time to haggle of $25.00 but moving forward I think will look at other options than Uhaul for truck & equipment rentals. Service at Pick Up was good.

KURT E. 
Rating:
2.0

The Van was left in the same condition with a full tank of gas which was more than I had when I picked it up and I was charged a cleaning fee of $25 . Unacceptable to me. This is a empty cargo van. Also I was suppose to get 100 free miles and was charged when I only went 65 miles.

JANET M. 
Rating:
5.0

Customer did not leave a comment.

SUSANSHAWN V. 
Rating:
5.0

Kind and Courteous

daniel B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

N/A

Christain L. 
No reviews have been submitted for this location.

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