Just contact me about review not happy with service or the way the whole transaction was handled.Christopher M.
Customer Reviews for Store Here Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean place. Customer service experience was great. They even offered a complimentary appliance dolly (only if available). Easy in, easy out.ANGEL M.
The African American guy working at this location charged me more than what I should of paid. I was charged for.gas when I clearly brought it back with the same amount.GARY S.
Customer did not leave a comment.Dannielle B.
the truck was burning and leaking gas, change oil light indicator was on, power steering would stop workingAnthony S.
I would like a better Check out and in process. I'm not very tech savvy on the phone. If it wasn't for my daughter's help, I would have been at lost. The print was too small for me to read. It would have been nice to have the inside vacuumed and wiped down. But overall the truck got what we needed done. Thank you.TERESA L.
Customer did not leave a comment.Gurvis P.
The stores computer was down so the clerk said we had to check in online. Finally got the truck after 45 minutes with no one writing down mileage or gas level. When dropping of same poor service with computer still down and then being double charged. Clerk told me he could not help and to call 1-800-gouhaul. Took 57 minutes on the phone to get a refund. Very poor experience today..Debra T.
No they don't tell you about the added $25 cleaning fee, and for what? It was just as clean as when I picked it up. They tell you to use the app to check it in and put the key in the flatbed. But they don't tell you to make sure you use the app first before you lock everything up so that needed pictures to use the app and check in the vehicle properly can be done. So then you have to choose not clean because that is the only option to move forward without pictures and get charged $25 Ridiculous. I will be using another location.Robert D.
Customer did not leave a comment.Kyle W.
Customer did not leave a comment.azhya J.
I downloaded the UHaul app to my phone and tried to associate my order with my account on the app. It didn't work so I tried doing the check-in confirmation online. I got all the way to the end where I was confirming everything and saw it had Baltimore MD as the pickup point. I was supposed to pick up in Sacramento CA so I canceled and called the help number instead. After 40 minutes I reached a live person and did my confirmation with her. When I got to the pick up point, they didn't have any record of my rental. We looked up the order number and found that Uhaul had switched the pickup to another location. I did not receive any emails or text notifications about the change of pick up location. After going to the new pick up location everything went pretty smoothly. You guys need to work on this stuff.Michael M.