Customer Reviews for Storit at Groves
(U-Haul Neighborhood Dealer)

337 reviews

6701 Gulfway Dr   Groves, TX 77619

(409) 736-7657

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 736-7657

6701 Gulfway Dr
Groves, TX 77619

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maiquel D. 
Rating:
5.0

Customer did not leave a comment.

rashica M. 
Rating:
5.0

The man who help Us was very courteous very friendly and did a great job

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

ADIAWOR O. 
Rating:
5.0

Customer did not leave a comment.

Brittany P. 
Rating:
5.0

easy to reach by phone was huge since this was my first time. no improvements necessary.

Belinda T. 
Rating:
5.0

Went well !

john C. 
Rating:
3.0

Give me my $100 credit back to mr

TERRY L. 
Rating:
5.0

Friendly staff, helped me out with the process and were very helpful🙂

Agustin C. 
Rating:
5.0

Jodi was very helpful and did an awesome job.

ARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Jody was very helpful with me getting a rental . The place is so clean

LISA L. 
Rating:
4.0

Customer did not leave a comment.

Rachel N. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

All good, prompt and pleasant

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Luther O. 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

Eliades A. 
Rating:
3.0

Horrible experience returning the 6X12 Trailer after hours! Storeit at Groves told us to call U-Haul when we arrive at locked gate. We were told U-Haul would give us the pass code to enter. WRONG! We called and waited 17min then the man said he didn't know what i was talking about & put me back on hold another 22 min. A random customer of the storage units came through gate, so we followed....My husband called and his phone stayed on hold 32minutes(we had both of our phones calling & on hold) The U Haul person finally answered and said we need the App the return it .He Never Gave us a gate pass code and said he didn't know anything about it. Experience was horrible,frustrating,inexcusable ! thank goodness a random person came through the gate! By the way, the next morning the Storeit assistant manager said it wasn't their fault & it was responsibility of U-Haul to get us inside gate.

Todd M. 
Rating:
4.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Shaun D. 
Rating:
4.0

Customer did not leave a comment.

Darrell C. 
Rating:
4.0

Customer did not leave a comment.

Katherine C. 
Rating:
3.0

Customer did not leave a comment.

yeysi N. 
Rating:
5.0

Customer did not leave a comment.

Lynnette B. 
Rating:
5.0

I can't think of a thing!

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Higinio J. 
Rating:
5.0

Nothing really. Simple process, just know what size you want and for how long.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

LaTonya C. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl M. 
Rating:
2.0

Returned to a closed facility. There was a gate with a code needed to enter. I call u haul and couldn't get the code, thankfully a storage customer gave and opened the gate, and I followed him in, after waiting 25 minutes

Jerald B. 
Rating:
5.0

Customer did not leave a comment.

Edgar L. 
Rating:
4.0

Open up for pick up early for moving

LARRY M. 
Rating:
5.0

The office workers at this location were very nice and very good at explaining everything to us. It was our first time to ever have to use a uhaul. The truck was very clean and nice.

patsy B. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Very great, awesome customer service. Kept me very informed.

Joseph G. 
Rating:
3.0

When I had to return the truck I couldn't get in the lock gate had to call to many people that couldn't help me .All you had to do was give me the pass code when I rented the truck.

phillis L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Nivram W. 
Rating:
5.0

Customer did not leave a comment.

Krystale L. 
Rating:
4.0

Customer did not leave a comment.

Cynthia N. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

The attendant was very pleasant. It was a very good experience.

Stanley P. 
Rating:
5.0

Great service. Very customer focused. Had to go to this location because the location in Port Neches would not work with me and kept changing my order without consent. Glad I came to this location.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Lower absurd prices. I will avoid in the future.

Paul W. 
Rating:
5.0

The trailer actually had an issue with the loading door despite being told that it was fine at the time of pickup. I had to have a maintenance/repair call done that evening which dramatically delayed my load time. Perhaps giving the customer an opportunity to have the equipment checked or exchange it, even if it causes more work for the employee would be a better option.

John B. 
Rating:
3.0

Air conditioner did not work. Truck needed more gas stops than average. Thankful for the truck but it needs maintenance.

George K. 
Rating:
1.0

Customer service as well as the man working here told us we could drop off uhual box truck at ANY location, he also told us we would have enough mileage for two full trips(but we were charged $160 for additional mileage) We returned truck Sunday, September 20th, but were billed THREE DAYS late fees ($120) indicating the truck wasn't returned until the 23rd. This has been an unacceptable and ridiculous experience with uhaul and their customer service with their surprise charges. So they billed my account $254 without notice AND are now attempting to bill me for an additional $84! Unbelievable.

Cinnamon C. 
Rating:
5.0

1. The guy works in the store is very very nice and helpful. 2. The place is big, clean, and easy to find

LIAN Y. 
Rating:
5.0

Drop Box easily accessible.

Vyshonne K. 
Rating:
5.0

I drove an additional 60 miles to get this uhaul as it was the only truck available to be used in the Lake Charles LA area. I was given 60 extra miles to compensate. I reserved a dolly but when I got there it was not present and there were no more.

Mary O. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Leikney E. 
Rating:
5.0

The Gentleman was busy but very professional the return was handled promptly...good overall experience

Brenda O. 
Rating:
3.0

After all I went through picking truck up, I was charged $47 for HALF A NEEDLE less than gas when I picked up! This is NOT the Henry Ford model of how a business should be run. Sad!

clinton M. 
Rating:
5.0

Keep the folks you have...they are great

Bobby T. 
Rating:
1.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Nice people, nice facility, and super easy to get

Holly D. 
Rating:
5.0

Scott was very helpful. Keep up the good work.

Robert E. 
Rating:
5.0

Everything went very well no reason to change

Stacy A. 
Rating:
5.0

Very good quality service

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Shanna C. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

mary C. 
Rating:
4.0

Customer did not leave a comment.

Jeanette K. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Guy was great.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA E. 
Rating:
5.0

Free u haul t shirts

ben C. 
Rating:
5.0

There was a gate which would have prevented us from returning the Uhaul outside of business hours, with no code or anything given to help us get in.

ALYSSA P. 
Rating:
5.0

Customer did not leave a comment.

Shelby I. 
Rating:
5.0

Great service!

Kathy M. 
Rating:
5.0

Scott was amazing. Helped hook up trailer and understood i've never driven with a trailer. Very helpful. Give that man a raise

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Misty P. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

although the GPS pointed us to the wrong location but once I found the real location (which is down the road) easy access.

danny T. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Trudy was most personable and helpful. Excellent employee!

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
3.0

Computer problems took forever to get trailer even after check in on internet

Terri N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
3.0

GPS does not bring you to the correct address. There are no signs indicating where to go or what to do. I went inside trying to find box for keys and could not find it anywhere. Spent a total of 1.5 hours between trying to locate the building and trying to get the vehicle out and ready

John C. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR M. 
Rating:
2.0

Customer did not leave a comment.

tiersa H. 
Rating:
5.0

Customer did not leave a comment.

Ayyub M. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY V. 
Rating:
5.0

Customer did not leave a comment.

Kelsea J. 
Rating:
5.0

It was my first time renting a moving truck. Everything was explained well and thoroughly. I Will defenitely use them again!

Katie A. 
Rating:
3.0

Implement a way to ensure that what is requested is available at the location. I requested pads and dollies and never got either because they could not find a location with them.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Fabulous service from your service desk. Helpful and thorough. Thank you. Will be back

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

wesley W. 
Rating:
4.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Not a thing

john C. 
Rating:
5.0

Nothing - Fast, friendly and very helpful service.

KRISTIE D. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
No reviews have been submitted for this location.

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