When I arrived to pick up the truck, it took us about 45 minutes to check out and get the key. When we got in the truck we found that the front drivers side headlight didn't work, and that the front drivers side tire only had 40 pounds of pressure, and the TP light was on. I had to fill the tire with air three separate times on my trip. This is not acceptable.Robert S.
Customer Reviews for Swanson Automotive
(U-Haul Neighborhood Dealer)
East Haven, CT 06512
Services at this Location:
- Mon-Tue: 8 am - 5 pm
- Wed: 11 am - 5 pm
- Thur-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: Closed
Special Operating Hours
- 1/29/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was surprised by the verification process that had to happen when I checked in, which left me standing in a dark parking lot for much longer than I was comfortable.Pamela J.
The lady at the front desk was so nice and friendly it was a great experience.jose C.
Customer did not leave a comment.scott C.
Gas gauge was marked wrong in the paperwork. It was marked way up than the truck actually had. I noticed that when I put gas in the truck. You could see that if you calculate the distance I drove, roughly 40 miles, and the gas gauge after I put the gas! I have the gas receipt Thanks !hassan A.
While I would definitely recommend this location, I will not recommend using the website to reserve anything online or to purchase boxes. I specifically requested a truck be reserved at the East Haven, CT location, yet it was reserved at New Haven, CT location. I also purchased boxes online, to be picked up at the dealer, to use for during my rental and the were not shipped until the day I returned the rental. I was led to believe that the boxes would be at the location when I picked up the rental. I had to purchase boxes elsewhere and now do not need the boxes.Bryan S.
Customer did not leave a comment.orlando R.
My furniture pads were not included. I didn't realize this until we reached the home I was moving out of.Allyson W.
Customer did not leave a comment.Richard M.
Very nice staff and uncomplicated checkout procedure. Nice to have a I-haul center in the neighborhood!Jens E.
Customer did not leave a comment.Michael U.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.perry B.
The process to rent the truck is time-consuming and too many steps.Maureen Q.
The experience could not have been better.Dom G.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.Andrew A.
Customer did not leave a comment.MICHAEL D.
Extremely friendly and efficient service. Only complaint was that Uhaul sent me 45 miles to pick up my trailer. At least the place was very nice when I was there.Brian M.
I really don't know how to put this review, but the location I got it from was great. Kurt and his team at Swanson are great. The trucks not so much. Maybe it's because of the type I got, but I didn't really feel comfortable the whole time I was driving. The truck was up there in age and there was over 119000 miles on it. As I drove it, the rpms were going so high with me barley touching the pedal. It also wasn't shifting properly. It would go up to 4000 rpms, idol for 20 seconds then go back down. What really got me mad was that half way through my journey, the check engine light comes on. That could mean a lot of things, but at that point I didn't feel safe. I had my family in that truck with me and I made them drive their personal vehicle for safety. I would of returned the truck, but everywhere was closed and I wouldn't be able to get another one. Not a very good experience.Kyle M.
Friendly and great service - Everything was ready and I was in and out in 5 minutes...overall a great experience.Mark T.
Nothing, Swanson Automotive has always been top notch.robert S.
kind and competent service. everything perfectLINDA S.
Customer did not leave a comment.Peter L.
The Mobile check in process sucked. I couldn't get it working at all. Luckily, there was a women named Kim that worked there and she checked me in the old fashioned way instead. She was very friendly and happy to help me. If she hadn't been there I would have cancelled my reservation because the mobile check in wasn't working.LEONARD L.
Nothing really. Swanson Automotive is top notch.Robert S.
Customer did not leave a comment.Maria A.
Don't bill for irrelevant things. I got 2 separate additional bills - 1 for an an extra day for the van when we returned it 1 day early AND a bill for $67.00 from the pick up location that no-one can even explain to me.Allison W.
Customer did not leave a comment.tom P.
Customer did not leave a comment.John B.
Customer did not leave a comment.John K.
Customer did not leave a comment.Abdallah H.
I arrived 10 minutes was before my rental deadline and was told I could refuel next door and leave the keys in the Dropbox. The next morning I saw I was charged an extra $40 plus tax for an added day. It's taken multiple phone calls to get this reversed and I'm still waiting for confirmation of a credit. Very frustrating..ROLLAND S.
Customer did not leave a comment.Michael D.
A great experience and Kirt Swanson was just the best. In and out in no time at all. Thanks.robert S.
Will use this location againdiane L.
Customer did not leave a comment.Christopher P.
Nothing, excellent serviceEMANUEL S.
Customer did not leave a comment.James H.
Customer did not leave a comment.Morrell S.
Online check-in not helpful as agent repeatedly stopped to answer walk-in customer questions and take calls while I stood at the counter. Was there about 15 minutes. Signs everywhere requiring masks - Check-In person was not wearing a mask.Robert M.
Everything went very well. The truck that I reserved was clean, and full of gas.It was a very convenient.william W.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.john D.
Knowledgeable and efficienctPatrick M.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.Jennifer V.
Quick, helpful, & made it very easy.Rodney S.
Very pleasant to work with. No issues. Very helpful.David G.
Customer did not leave a comment.charlene C.
Customer did not leave a comment.Bobby S.
The online check in did not run as smoothly as expectedPeter A.
Customer did not leave a comment.Kyle M.
Excellent people And clean environmentMichael M.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.ROSE D.
Customer did not leave a comment.LAURAM L.
Nothing it was excellent service.JEFFERY B.
It is convenient to me, but doesn't have the Pickup Truck that I wanted. Pickup was OK, but slow. The Van was in great condition. Return was fast, but they wouldn't process the return then saying I would get an e-mail receipt shortly. The bill was overcharged - adding an after-hours return charge. Instead of issuing a credit to my credit card, I had to go back over there again to get a cash refund. Renting is not their primary business - it is an automotive repair shop, so all of this was not unexpected, and tolerated since the location it is very convenient.frazier B.
Excellent service!Ronan B.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.dominique C.
The problem was that the store was closed due to a loss of power (storm). I should have been contacted by UHaul to inform me of the self-pickup processDouglas D.
Customer did not leave a comment.Will J.
Customer did not leave a comment.Jeffrey S.
Keep doing what you are doingDeletha L.
I was grossly overcharged. I picked up the rental on Wed-7/8/20 at 9:00 AM and returned the vehicle on Sat-7/11/20 at 3:00 PM. I called the UHAUL main number on Sat-7/11/20 at 3:00 PM and spoke with a representative for 17 minutes as I dropped off the rental to the store. I advised the Rep that I dropped off the vehicle on Sat at 3:00 PM with a full tank of gas. The UHAUL Rep advised that we would not be charged for anything after 3 PM on Sat. I filled up the tank before drop-off and I put the key inside the drop box. The representative advised that he would send an email communication to Swanson Automotive to let them know of the Sat-7/11/20, 3 PM drop-off. The contract for the rental was signed with Swanson Automotive after-hours on Tuesday-7/7/20 at 5:15 PM. We picked up the vehicle the very next morning and I explained I would need the vehicle for 2 or 3 days. This was explained to the gentleman and it was acknowledged or implied that this would be ok during our conversation. I obviously wasn't going to move anything late at night on Tue-7/7. Therefore we picked-up the vehicle the very next morning. The notion that the business can sign a contract with a customer after-hours (after 5 PM close of business on Tue-7/7/20) but then turn around and not accept Sat or Sunday drop-offs using a designated secured key-box is absurd. I should not have been charged for the full day Sat, Sun, or Mon. This is a misrepresentation and abuse of our conversation and agreed upon contract. I would like a refund for this oversight. Especially since I called in on Sat and spoke to a UHAUL Rep for advice on the matter. I did everything I was supposed to do. Please issue me a full or partial refund. Sincerely, NiiObli Lomotey, PMP, MSTMNiiobli L.
The checkout process is great except that it will not accept a 0 in the odometer statement. My actual odometer was 5309 but touching zero would do nothing. The best I could do was to enter 5311.Mark R.
Return was effective and efficientSTEPHEN K.
Customer did not leave a comment.Irene G.
Customer did not leave a comment.michael Z.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.Wendy D.
Customer did not leave a comment.andrei F.
Mr Swanson has a top notch operation. Cleanliness is his hallmark.thomas G.
Kurt at Swanson's Automotive is very professional and a really nice guy. I highly recommend anyone to rent from his establishment.DONOVIN G.
Equipment reserved for rental was available,and ready to go wheyI arrived,staff was courteous and friendly.Jonathan M.
Office was closed upon arrival; due to late start from previously described problems at original reservation location. Performed 24/7 Drop-Off procedure online.John W.
Dropping off my uhaul and self signing out was way too complicated. I also emailed several times to this location because I had trouble signing out via email and phone. Never got an email or a call back. When I asked the guy if everything went through ok with returning the truck he got an attitude. He said I told you it was checked in!carla S.
Should wear mask and gloves during COVID times.Laureano G.
Customer did not leave a comment.Barbara L.
Customer did not leave a comment.Robert V.
The process of getting and returning vehicle is very lengthy and conbursonjoe V.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Henry O.
Customer did not leave a comment.Denise S.
Customer did not leave a comment.Kurt R.
Customer did not leave a comment.Edward Z.
Customer did not leave a comment.Ashley J.
The self serve check in works, but it takes more time than in person serviceDominic R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Nicholas I.
Customer did not leave a comment.jason J.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.donald D.
Customer did not leave a comment.Dalton O.
You charge .99 a mile. A little steep. Also I replaced the gas I used, but I was still charged $17+. They said it was short on the gas gauge. It was not.Paul S.