Customer Reviews for Talbert Hardware Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Talbert Hardware Inc

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Dean P. on

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Jennifer E. on

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Morris H. on

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Enebimowei Kings O. on

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Mark B. on

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CHECK IN & CHECK OUT WAS FAST AND EFFICIENT

Carly H. on

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James T. on

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Paul J. on

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David C. on

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Kurt W. on

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Shaun M. on

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Kelvin N. on

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People here are friendly. They will get you what you need in a timely manner, and will not try to upsell you.

Eric S. on

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Lida E. on

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First of all we, were asked to go 5 miles out of our way to another U Haul after we had a confirmed U Haul reservation at Clackamas Town Center U-Haul We were sent to the Talbert U Haul on Sunnyside The total miles calculated that we had driven was incorrect. It stated we drove 57 miles and, yet, we only used 1.5 gallons of gas. According to your site, the U Haul Cargo van gets 12 miles per gallon. So, 12 m/g x 1.5 g = 18 miles that we had driven which makes more sense since were were driving within the same neighborhood as the Clackamas Town Center. Talbert did not go over the van with us like Clackamas does. The van was not clean. We are questioning the honesty of this establishment. We also would like to state that since we were asked to go 5 miles out of our way, we should be compensated for the additional 5 miles. The calculation we got was a total of 18 miles driven - 5 additional miles we did not initially agree to x.89 MI Rate =$11.57 that should be charged for the gas usage, NOT the $50.73 MI charge that was sent to us. There are highly suspicious business practices at this Talbert U Haul. We expect to be compensated $39.16.

Francis S. on

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Corey R. on

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The U-Haul app and the website is very unresponsive. I had to retry taking pictures of my license and the truck after returning quite a few times because it kept timing out and reloading the page

Brian H. on

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Gloria M. on

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Absolutely. My rental of the van was at Mt. Talbot Hardware store and is much faster and easier than renting at the uhaul store where there is always a line and the check out takes a lot longer. We rent 3 times a year for at least 6 days and it is a great pleasure to rent from Morris at the hardware store and we will continue to do so in the future.

Brandon G. on

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The person who is either the owner of that store or the head manager seemed to not know or care about typical truck rental procedures. I had to ask him to walk the vehicle with me to ensure it was fine and nothing glaring was wrong with it physically. Before that even could happen when the payment part was being settled, he asked me for a credit card and I replied "I dont have one" he then says "well then you cant rent from here". The overall experience was just not great at all and that gentleman needs to be taught or trained in customer service and how to approach it.

Kate A. on

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The location is somewhat difficult for parking and maneuvering through store to uhaul desk but it was awesome service!

MICHAEL B. on

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Brad D. on

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Brad K D. on

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Service was excellent.

Delynn S. on

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The van ran terribly, said low tire the whole time. Owner said he fixed the tire but didn't fix sensor. There was a dead bird in the back. I returned it 4 hours later, clean and gassed up. Only to get an email 2 days later saying i needed to return the van. Now i get a bill, they charged me $113 when i was quoted 19.99 plus .69 a mile. Which should be around $79. Complete scam. I would not do business there again.

James H. on

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The folks at Mt Talbert hardware are super nice. They didn't have my 10' truck, so they hooked me up with a 15' at no additional cost. Ended up needing all those extra feet. Thanks!

Lynnette D. on

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Make sure that when on On-line vehicle is requested that it is ready and that the customer does not have to go in to get the equipment, it was reserved on-line for a reason.

HANK F. on

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Ryan S. on

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The equipment was easy to use and convenient, however, the owner of the location was not. He implied that I would have to pay a $30 gas fee even when the truck was returned still above the 3/4 mark. He told me to "read the fine print", and when I did it was simply a $5 fee per gallon. He backtracked after he had been caught, but he was NOT a good representation of the company. The people at the location (other than the owner of the Talbert Ace Hardware) were amazingly helpful. However, I would rather drive the extra miles and pay a little more to deal with someone else.

Jack R. on

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Naomi A. on

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matthew M. on

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The guy who owns store is the most unprofessional business owner i have ever experienced. He took advantage of a situation and charged me for things i did not ask for. did not explain anything and then yelled at me and used profanity towards me when i called to question charges on my bill. i will never shop at his store again let alone rent a u-haul from him.

KEVIN O. on

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ALEXANDER Z. on

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Not scam people for there money by adding extra things to the rental without them asking for it then making them pay anyway really unprofessional very dirty inside the uhaul got charged extra $15 for insurance when I never asked or needed it. Very poor customer service act more like a bar then a store

marybeth M. on

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Make the customer aware of the details, i.e. mileage charges before they sign the contract!!!!!!

Robert V. on

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I would suggest that no one ever use the online check in. It is far easier to just work with the person behind the counter. The attempt to use the online service was a complete disaster.

Robert B. on

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Wendy M. on

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