Customer Reviews for Talbert Hardware Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Talbert Hardware Inc

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Frank S. on

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gloria C. on

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Carolanne F. on

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Multiple issues: uhaul was filthy & check engine light was on. Gas tank was 3/4 full when I got it and that is how I returned it & then they charged me to fill it up. Also, $30 hidden service fees for going through a business that was a uhaul provider. Not a good experience

Adam C. on

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The people that run this location are dishonest people. They are renting out the truck and not recording it in the Uhaul system and then hoping the subsequent renter won't notice the overcharge. I was overcharged $73 and while I was explaining to the man that ran the store what happened, a customer stopped and said the same thing was done to him and expressed his anger at the hardware store as well. The hardware store manager/owner then followed me into the parking lot and I had to repeatedly ask him to leave me alone as I was not comfortable having him that close to me. I even had to threaten to call the police. DO NOT RENT FROM TALBERT HARDWARE - DISHONEST PEOPLE!!!!

Jolynn M. on

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The guy told me that I would get a price brake after s9 many miles and he lied. Dis not do an inspection of the truck before the rental. Did not inspect when I brought it back because he was too busy talking to someone. He was very rude and unprofessional.

ranee O. on

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Brenda J. on

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Dean P. on

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Jennifer E. on

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Morris H. on

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Enebimowei Kings O. on

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Mark B. on

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CHECK IN & CHECK OUT WAS FAST AND EFFICIENT

Carly H. on

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James T. on

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Paul J. on

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David C. on

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Kurt W. on

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Shaun M. on

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Kelvin N. on

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People here are friendly. They will get you what you need in a timely manner, and will not try to upsell you.

Eric S. on

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Lida E. on

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First of all we, were asked to go 5 miles out of our way to another U Haul after we had a confirmed U Haul reservation at Clackamas Town Center U-Haul We were sent to the Talbert U Haul on Sunnyside The total miles calculated that we had driven was incorrect. It stated we drove 57 miles and, yet, we only used 1.5 gallons of gas. According to your site, the U Haul Cargo van gets 12 miles per gallon. So, 12 m/g x 1.5 g = 18 miles that we had driven which makes more sense since were were driving within the same neighborhood as the Clackamas Town Center. Talbert did not go over the van with us like Clackamas does. The van was not clean. We are questioning the honesty of this establishment. We also would like to state that since we were asked to go 5 miles out of our way, we should be compensated for the additional 5 miles. The calculation we got was a total of 18 miles driven - 5 additional miles we did not initially agree to x.89 MI Rate =$11.57 that should be charged for the gas usage, NOT the $50.73 MI charge that was sent to us. There are highly suspicious business practices at this Talbert U Haul. We expect to be compensated $39.16.

Francis S. on

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Corey R. on

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The U-Haul app and the website is very unresponsive. I had to retry taking pictures of my license and the truck after returning quite a few times because it kept timing out and reloading the page

Brian H. on

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Gloria M. on

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Absolutely. My rental of the van was at Mt. Talbot Hardware store and is much faster and easier than renting at the uhaul store where there is always a line and the check out takes a lot longer. We rent 3 times a year for at least 6 days and it is a great pleasure to rent from Morris at the hardware store and we will continue to do so in the future.

Brandon G. on

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The person who is either the owner of that store or the head manager seemed to not know or care about typical truck rental procedures. I had to ask him to walk the vehicle with me to ensure it was fine and nothing glaring was wrong with it physically. Before that even could happen when the payment part was being settled, he asked me for a credit card and I replied "I dont have one" he then says "well then you cant rent from here". The overall experience was just not great at all and that gentleman needs to be taught or trained in customer service and how to approach it.

Kate A. on

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The location is somewhat difficult for parking and maneuvering through store to uhaul desk but it was awesome service!

MICHAEL B. on

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Brad D. on

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Brad K D. on

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Service was excellent.

Delynn S. on

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The van ran terribly, said low tire the whole time. Owner said he fixed the tire but didn't fix sensor. There was a dead bird in the back. I returned it 4 hours later, clean and gassed up. Only to get an email 2 days later saying i needed to return the van. Now i get a bill, they charged me $113 when i was quoted 19.99 plus .69 a mile. Which should be around $79. Complete scam. I would not do business there again.

James H. on

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The folks at Mt Talbert hardware are super nice. They didn't have my 10' truck, so they hooked me up with a 15' at no additional cost. Ended up needing all those extra feet. Thanks!

Lynnette D. on

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Make sure that when on On-line vehicle is requested that it is ready and that the customer does not have to go in to get the equipment, it was reserved on-line for a reason.

HANK F. on

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Ryan S. on

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The equipment was easy to use and convenient, however, the owner of the location was not. He implied that I would have to pay a $30 gas fee even when the truck was returned still above the 3/4 mark. He told me to "read the fine print", and when I did it was simply a $5 fee per gallon. He backtracked after he had been caught, but he was NOT a good representation of the company. The people at the location (other than the owner of the Talbert Ace Hardware) were amazingly helpful. However, I would rather drive the extra miles and pay a little more to deal with someone else.

Jack R. on

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Naomi A. on

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matthew M. on

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The guy who owns store is the most unprofessional business owner i have ever experienced. He took advantage of a situation and charged me for things i did not ask for. did not explain anything and then yelled at me and used profanity towards me when i called to question charges on my bill. i will never shop at his store again let alone rent a u-haul from him.

KEVIN O. on

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ALEXANDER Z. on

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Not scam people for there money by adding extra things to the rental without them asking for it then making them pay anyway really unprofessional very dirty inside the uhaul got charged extra $15 for insurance when I never asked or needed it. Very poor customer service act more like a bar then a store

marybeth M. on

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Make the customer aware of the details, i.e. mileage charges before they sign the contract!!!!!!

Robert V. on

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I would suggest that no one ever use the online check in. It is far easier to just work with the person behind the counter. The attempt to use the online service was a complete disaster.

Robert B. on

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Wendy M. on

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The guy was rude to customers on the phone that were asking about reserving trucks and then made unnecessary comments about it to me when he got off the phone. After doing paperwork he couldnt even tell me which truck I was suppose to take he said one of the 3 out there.

Brianne M. on

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Daniel S. on

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Alan C. on

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Jim G. on

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Disorganized and pushy service personnel. Not trained beyond checking out. Tried to talk me out of truck that was reserved due to “double booking”. This location is trying to be all things to all people and does none of it well. Will go to company store next time.

Linda P. on

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Excellent service.

kim R. on

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We had to use it extra days and rney made it very painless to do so very pleased

Mark B. on

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Joe E. on

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MICHAEL B. on

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The exterior of the pickup was dirty upon receipt. A minor item that did not affect actual use, and it was not an issue upon turn-in at this particular store with an understanding agent. The pickup itself was fine for service. The check-out was very quick thanks to the on-line speedy pre-check. The check-in was likewise quick. No issues other than the dirty exterior.

David B. on

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The truck itself was filthy inside. We were told that the gas was full and to bring it back. We could have talked to Matt Lee 36 miles on the vehicle and paid to have 5 gallons five and a half gallons but into the tank. We were happy with that result and the proprietor could do nothing to help us in that regard.

Gloria M. on

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Best vehicle I have ever rented. Check in and rental was the fastest and smoothest t I have ever experienced, return as well. Morris is great! I rent a van 3 times a year and this was the first time I tried this location at Talbot Hardware in Happy Valley. From now on, this is the only place I will rent Uhauls.

Michael C. on

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They need to keep better records and keep their trucks secure. They were going to charge me for 85 miles but discovered their error and made an adjustment.

AARON D. on

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Richard O. on

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Ive already sent a complaint email in detail. This still hasn't been resolved.

reuben P. on

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Christine S. on

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CARLTON H. on

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Did not have full order of pads ready at time of pick up. Had to return the next day. Not good.

susan E. on

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ronald B. on

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happy. convenient

Jason F. on

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The guy operating the Uhaul desk was extremely rude. After trying to charge me for Safemover insurance, despite declining that online when I made my reservation, he got an an attitude. During my return, I questioned the bill and he lost he. He cursed at me claiming that he only made $2 off each rental and said he offered the rentals for my benefit and not his. Having had enough, I walked out at which time he proceeded to follow me out to the parking lot and curse some more for my apparently lack of respect and gratefulness for all he does for everyone. I eventually just walked to my car and left. I never cursed or used any harsh language. I only questioned my bill to make sure what was being charged to me was accurate after the initial errant up charge for Safemovers insurance.

Alan C. on

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Shaun C. on

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Owner called me a nigger qbc an animal because I BOUGHT THE TRUCK BACK FULL LIKE THE CONTRACT STATES.

Stefan B. on

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Lisa S. on

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Marcus T. on

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I was charged the CDW and didnt want or need the insurance.

Gerald C. on

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Nothing. Very easy and friendly staff. Will always use this location in the future and recommend to friends!!!

Jay C. on

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bob B. on

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Everything went smoothly!

Michael A. on

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John M. on

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Had a reservation, came in to get the truck and the gentleman who was helping me kept leaving me to ring up other customers. Very frustrating.

Eunice K. on

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Susan S. on

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The truck was very dirty, but ran well.

Dat V. on

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Janna L. on

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William M. on

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Great price, service, Sunday hours. But can was dirty inside and out, despite carwash 100 ft away.

Mary U. on

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Brad D. on

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JODI D. on

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laura H. on

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Windshield with a rock pick that they were unaware of. The cargo area was dirty, there was dried mud in the driver and passenger floors.

Aron M. on

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shelley P. on

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Convenient location and excellent customer service!

don C. on

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Joy S. on

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Edward S. on

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richard K. on

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MaryLee W. on

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Van was dirty and smelled of old cigarettes.

Keith P. on

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Truck was in good shape and ran well but was muddy inside the bed and cab.

Mike F. on

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Well done.

ryan L. on

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Would of gave 5 stars but was not told about insurance fee and was charged did not want the insurance...

MICHAEL B. on

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The need of personal reference contact information to confirm the reservation would be better handled at the time of initial reservation, so as to speed up the actual rental pickup process. Postponing such a request to the pickup time only adds process time at the counter.

Aman S. on

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Nothing

Bridget G. on

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tim B. on

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I cannot imagine a more professional and enjoyable dealer to work with. Thank You!!!!

Keven N. on

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Nothing. Everything was great. Great customer service and friendly.

Zaidun A. on

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Great people to deal with.

mike V. on

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