Customer Reviews for The Carpet and Floor Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Carpet and Floor Store

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JASON W.
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Customer did not leave a comment.

Keith L.
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MARYSHIRLEEN S.
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Jerry Michael H.
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Nothing! Excellent service

Earl William J.
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ROBIN ANNETTE B.
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The vehicle windshield was filthy. The truck pulled to the left terribly The fuel efficiency of this truck was terrible. I made the same trip last week with the same size truck and used 1/4 more gas this week.

Scherrie Lynne A.
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Nothing as far as I'm concerned. My experience was wonderful!

Aaron K.
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The self check in feature needs major improvements. What was meant to be a quicker and easier way to return your rental turned into a 30 minute fiasco because the features would not load due programming errors.

Craig J.
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Jason R.
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Laura M.
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Very nice and helpful. I would highly recommend this location.

FERREYRA C.
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Nice people

Richard Z.
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Not the inside of the truck was very muddy. The trucks I have rented in the past was cleaned out. And with COVID19 out there it was scary to think that it had not been cleaned and sanitized. I think it should be taken more seriously by the company.

Cindy J D.
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I had a very nice experience renting this U-Haul. The staff was efficient, helpful and pleasant. I'll be back and I will recommend this location to anyone I know needing to rent a truck.

Lonnie Roy T.
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Brittany D.
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Called and couldn't find the location and the fellow was very friendly and helpful

Phil G.
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We broke down at midnight at the top of the summit and thankfully made it back into town by 2am... We checked into the hotel and in the morning realized U-haul was right there! The folks at U-Haul were Amazing!!! We dropped off the small trailer and rented a 15ft truck and a Tow Dolly to get the mini van with the bad transmission all the back to NY!!! THANK YOU SUMMERSVILLE!!!!! TRULY AN ANSWER TO PRAYER... THANK YOU!

nadia M.
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BOBBY C.
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Great people to rent from. Friendly. Helpful. Very professional

Aaron S.
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Alice M.
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Treva G.
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Jeffrey O.
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The 15' truck that i rented needs steering work as the vehicle was drifting left and right and was a constant battle to keep in the lanes. Across 2,300 miles, it was very tiring.

Patricia D.
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Make sure vehicle is in running order

Richard T.
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Only issue I had was the trailer 4 prong cord was not working and my truck was blamed for being the problem.

Corey Lee B.
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I filed a complaint on the retunr if the uhaul and am waiting to hear back....i was charged for a cleaning when the truck was dirty when picked up....i also was charged a wrong drop off destination fee and the dude at the drop off was an asshole when i called to ask about it....Summersville location for pickup was great....Grafton WV for drop off was not there and charged extra fees

Chaste B.
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Robin B.
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The vehicles steering wheel shook terribly.

Tony W.
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Ashley Renee D.
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Tony W.
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Jeremy Scott T.
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Scotty Allen G.
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Mike S.
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*****

Nelson M.
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Michael F.
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Carol Jean M.
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David D.
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Kristen Brooke H.
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Micheal A.
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Kenneth N.
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The Reps are ALL Wonderful People to Contact for a Uhaul Rentals.

James Henry F.
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Robert S.
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David T.
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quick an easy drop off

Donald B.
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Brian B.
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BILLIE W.
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The location was closed but drop off was quick and easy at the drop box.

John M.
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Well done

ZIAD C.
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Guy was real nice

Donald B.
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Jessica R.
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They way over charged. Im assuming cause they are the only uhaul place around and the pandimic going on. They tried to send us off with faulty wires and didnt look over the equipment at all

Tim H.
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Already recommended the service from this location! Thanks easy transaction and great equipment, made job an ease!

DEWAYNE C.
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Great service and great staff

GREG S.
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Tammy S C.
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Mickey G.
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Chester H.
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christina B.
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Nothing. It was a great and smooth process!

Lindsey F.
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Does not have current address for drop off location in summersville. No one answered or called back, even though, you were instructed to call when you arrived.

Karen C.
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Katashia Kedia P.
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There's was four bags of trash in it when I got it other then that nice uhaul n cheap. Thought would b way more

Brian L.
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Tracy W.
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Jeffrey F.
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robert B.
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Jeffery Lee C.
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Rebecca T.
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Considering I had to travel further to get what I had rented at another uhaul rental, because the vehicle transport was not at the original spot I rented in Calvin. Even when I was assured it was there. I only got to use it for a very, very limited time. Would I recommend uhaul as a company.....probably not. But the store in summersville was friendly, fast, and efficient after I explained the company and The Calvin location big mess up. I am not a all happy with uhaul at all.

Justin C.
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Great customer service

Jill F.
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We were able to pick up when the business was closed. This made it so easy and convenient!

Rob E.
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The drop off location was clean and the personal Was friendly. I backed the trailer in and I unhooked it. The rep looked over the equipment and signed off on it.

Mary N.
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Donna F.
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Edward T.
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Mike E.
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Absolutely!

Susan N.
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The trucks battery was bungee in the cable came off causes us to be stranded son in law had to try to figure out what was wrong so we could continue our move Truck needs to be maintained it has other issues My family has always used unsullied and this truck was the worst truck

Nick C.
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Customer did not leave a comment.

Michael W.
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Would be nice if extra fuel would count towards the extra miles. I brought the truck back with about$35 extra in fuel and I was charged $5.09 for 12 extra miles. Not really fair

Stephanie N.
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The store manger was not nice at all very rude over something that was gonna be fixed and wouldnt let gis worker help us load car or even show us will never ever pick up from them again

JOSH B.
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Donald M.
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People were very helpful. Very quick transaction. Thank you.

shirley A.
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MATT L.
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I had an In Town reservation for a 26' truck to pick up on Friday, 7/19/19 at the Carpet and Floor Store. This reservation was confirmed on Tuesday. I was told the truck was on location waiting for me to pick it up. Thursday I got a phone call telling me I would have to drive to Rainelle, WV which is 35 miles in the middle of nowhere on a dangerous, curvy, 2 lane road that is out in the mountains to pick up my truck because someone at the Carpet and Floor Store gave my truck away to a "WALK IN" who was going to Tennessee. (This tells me they earned more money off the man driving to Tennessee!) This really put me in a bind for several reasons! My original destination was 1 mile from my house with the storage units being in between the destinations. I literally would have put 5 miles on the truck at most. I was looking at paying $39.99 for a day plus virtually no mileage. After my truck was given away I had to pay for the fuel to AND from Rainelle for the person dropping me off. I had to pay the extra fuel for the UHAUL to get from Rainelle back to Summersville.....and then I was being charged a ONE WAY TRIP fee for not going out of my way and taking it clear back to Rainelle.! My $40 quickly turned into $180+. I was told by Western Auto in Rainelle, the regional office and the corporate office that this should have never happened and that The Carpet and Floor Store should have never given my truck away. Nobody at the Carpet and Floor Store will own up to the mistake!! SOMEBODY OWES ME A VERY BIG CREDIT!!!

Edward B.
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Robert W.
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Supply the trucks with the appropriate size loading ramps.

Frederick H.
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Was suppose to pick up truck in Rainelle, WV, but was not available there. Had to drive an hour north to get it. Feel U-Haul should have had a truck ready at Rainelle. Other than that, truck ran great and had no problems.

Dylan E.
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Worst experience ever

Jim R.
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The truck had a leak in the back and some of the furniture got wet

John N.
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Richard P.
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David T.
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RICKEY H.
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joseph H.
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Donald H.
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kevin F.
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duane B.
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JAMES B.
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ED L.
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Kimberly G.
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Jim R.
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thomas G.
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No reviews have been submitted for this location.

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