Customer Reviews for The Carpet and Floor Store
(U-Haul Neighborhood Dealer)

206 reviews

50 Stonewall Dr   Summersville, WV 26651

Location Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

50 Stonewall Dr
Summersville, WV 26651

Services at this Location:

Location Hours

  • Mon-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Excellent customer service at the Carpet and Floor Store. I would highly recommend them to anyone. Fast and friendly service!

Tara H. 
Rating:
5.0

The truck i rented worked exellent and the gentleman was nice to work with .

Vince Y. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Jeremy was so great to work with!!

Sharron F. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

jesse S. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

WILLARD E. 
Rating:
3.0

No one displayed real concern about customer service.

george F. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

They were very helpful to me. Best service I received with U-Haul

Cecil F. 
Rating:
1.0

Took almost 2 hours to get my truck. Truck I was suppose to get did not have keys in the box 2nd truck was behind a gate and 3rd one was way bigger then I needed and still charge me for all the fuel when I ask for a smaller truck. It was a joke

Colton H. 
Rating:
4.0

Customer did not leave a comment.

Zachary Ryan B. 
Rating:
5.0

I have rented and returned equipment to this facility a few times always very accomodating

PEGGY SUE B. 
Rating:
4.0

Customer did not leave a comment.

Jackie T. 
Rating:
5.0

Customer did not leave a comment.

Donell H. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

Best ever

Pierre L. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Adam Ray L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

They were responsive to checking my vehicle in and getting my receipt

JAMES EDWIN H. 
Rating:
5.0

Always treated with respect and welcomed every time Wil continue to use there service

danny G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Go over the features of the truck.

TIMOTHY C. 
Rating:
5.0

The waiting time for customer service on the phone. But overall i feel having the opportunity to return during off hours is very convenient

Bryan L. 
Rating:
5.0

No hassle service - great.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Christia G. 
Rating:
3.0

Your fees and charges are outrageously high I will not be coming back to rent again. You charged to much. The employees are under paid.

BRYAN L. 
Rating:
1.0

Was almost impossible to get the key out of the box. No clear instructions on which box the key was in. Took an hour to get the key. I was charged for gas, because the system never allowed me to enter what the beginning gas level was. I was ripped off by $30 on gas. I have used U-Haul regularly over the years and this was a terrible experience. I protested the gas charge and have never heard back from U-Haul or the rental location. Just got a receipt with the gas charge. You didn't even have guts to tell me why you thought I owed for the gas I didn't use. That is terrible business.

Jonathan G. 
Rating:
5.0

Very friendly staff! Always easy dealing with Scotty in Summersville! I highly recommend them

Jerry Michael H. 
Rating:
5.0

Hooked up and unhooked. Didn't have to do anything but drive.

Gary T. 
Rating:
5.0

Everything was so easy, called paid over the phone and it was there waiting, easy to backup and get and everything on asphalt to mud or hard to get to equipment, the lot was the best one that I've rented from clean and location was great to access just off of the 4 lane is Summersville and the guy's there are so helpful tks for everything thumbs up 👍to you'll

Gary B. 
Rating:
5.0

Nothing, very helpful throughout the whole ordeal.

James Richard Ii F. 
Rating:
5.0

Customer did not leave a comment.

Micheal B. 
Rating:
5.0

Customer did not leave a comment.

Joni H. 
Rating:
5.0

Both JFRAZER1 and Scotty Goff were Extremely nice.

ROBY F. 
Rating:
5.0

I can't think of anything to improve! My experience there has always been great. They are so good to help.

Scherrie A. 
Rating:
5.0

Double check the inside of van. No blankets were in mine when we picked up. Did not find out til we got home and looked inside. Also, as an after thought, the previous truck we rented had wet blankets in the van. Cannot blame the staff because I never mentioned this to them.

Patricia S. 
Rating:
3.0

Truck ran rough and we ordered 2 Utility dollies and 2 furniture dollies and 36 Furniture pads and even called prior to coming and they were not there when we went to pick up truck.

RAY H. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

Marietta M. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

ED L. 
Rating:
5.0

Customer did not leave a comment.

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
2.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

MARYSHIRLEEN S. 
Rating:
5.0

Nothing! Excellent service

Jerry Michael H. 
Rating:
5.0

Customer did not leave a comment.

Earl William J. 
Rating:
4.0

The vehicle windshield was filthy. The truck pulled to the left terribly The fuel efficiency of this truck was terrible. I made the same trip last week with the same size truck and used 1/4 more gas this week.

ROBIN ANNETTE B. 
Rating:
5.0

Nothing as far as I'm concerned. My experience was wonderful!

Scherrie Lynne A. 
Rating:
3.0

The self check in feature needs major improvements. What was meant to be a quicker and easier way to return your rental turned into a 30 minute fiasco because the features would not load due programming errors.

Aaron K. 
Rating:
4.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Very nice and helpful. I would highly recommend this location.

Laura M. 
Rating:
5.0

Nice people

FERREYRA C. 
Rating:
4.0

Not the inside of the truck was very muddy. The trucks I have rented in the past was cleaned out. And with COVID19 out there it was scary to think that it had not been cleaned and sanitized. I think it should be taken more seriously by the company.

Richard Z. 
Rating:
4.0

I had a very nice experience renting this U-Haul. The staff was efficient, helpful and pleasant. I'll be back and I will recommend this location to anyone I know needing to rent a truck.

Cindy J D. 
Rating:
5.0

Customer did not leave a comment.

Lonnie Roy T. 
Rating:
5.0

Called and couldn't find the location and the fellow was very friendly and helpful

Brittany D. 
Rating:
5.0

We broke down at midnight at the top of the summit and thankfully made it back into town by 2am... We checked into the hotel and in the morning realized U-haul was right there! The folks at U-Haul were Amazing!!! We dropped off the small trailer and rented a 15ft truck and a Tow Dolly to get the mini van with the bad transmission all the back to NY!!! THANK YOU SUMMERSVILLE!!!!! TRULY AN ANSWER TO PRAYER... THANK YOU!

Phil G. 
Rating:
5.0

Customer did not leave a comment.

nadia M. 
Rating:
5.0

Great people to rent from. Friendly. Helpful. Very professional

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

Alice M. 
Rating:
4.0

Customer did not leave a comment.

Treva G. 
Rating:
5.0

The 15' truck that i rented needs steering work as the vehicle was drifting left and right and was a constant battle to keep in the lanes. Across 2,300 miles, it was very tiring.

Jeffrey O. 
Rating:
3.0

Make sure vehicle is in running order

Patricia D. 
Rating:
4.0

Only issue I had was the trailer 4 prong cord was not working and my truck was blamed for being the problem.

Richard T. 
Rating:
3.0

I filed a complaint on the retunr if the uhaul and am waiting to hear back....i was charged for a cleaning when the truck was dirty when picked up....i also was charged a wrong drop off destination fee and the dude at the drop off was an asshole when i called to ask about it....Summersville location for pickup was great....Grafton WV for drop off was not there and charged extra fees

Corey Lee B. 
Rating:
5.0

Customer did not leave a comment.

Chaste B. 
Rating:
5.0

The vehicles steering wheel shook terribly.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Ashley Renee D. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Scott T. 
Rating:
5.0

Customer did not leave a comment.

Scotty Allen G. 
Rating:
5.0

*****

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Carol Jean M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Kristen Brooke H. 
Rating:
5.0

Customer did not leave a comment.

Micheal A. 
Rating:
5.0

The Reps are ALL Wonderful People to Contact for a Uhaul Rentals.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

James Henry F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

quick an easy drop off

David T. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

The location was closed but drop off was quick and easy at the drop box.

BILLIE W. 
No reviews have been submitted for this location.

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