Customer did not leave a comment.WILLIAM R.
Customer Reviews for Tommy On The Spot One Stop Shop
(U-Haul Neighborhood Dealer)
Charlotte, NC 28227
Services at this Location:
8 am - 3 pm / 4 pm - 5 pm
- Saturday8 am - 12 pm / 1 pm - 7 pm
8 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
- 12/25/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was very good! The representative was great!Preston S.
It's okaymarina I.
The ramp came off while we were pulling it off The door of the truck was hard to open and close Entrance to location can be hard to see sometimesPhilp M.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Nikhil V.
There was a line of four customers before me when I arrived to pick up the truck. It took almost a half hour to complete the rental, and the store was kind of odd. I don't know what they do there, but it was crammed full of all kinds of things and pretty messy. It's also in a not-so-nice part of town. I would not rent from this location again.Robin H.
I am not a fan of having to email or text to verify I got the vehicle. I should be able to do all the necessary paperwork at the location and then go. I did not have time to text u-haul 5 minutes after picking up the vehicle. Then when I did not reply in time I see that I could be charged $20.00 for not verifying that I have the vehicle. Please simplify the rental process, not everybody is into texting and emails.Melvin B.
Wonderful customer service. Very polite and helpful. Most definitely will use this location again.Juanita A.
Customer did not leave a comment.THOMAS C.
Ramp pulled straight out was not working right the whole move huge painDEVIN G.
Customer did not leave a comment.Mark S.
Great service. Highly recommended.Max J.
Customer did not leave a comment.DELORES H.
Customer did not leave a comment.Vickie A.
Customer did not leave a comment.Sean F.
The gentleman who runs this establishment is a true professional, and explained everything about the rental prices and choices to make. Thank you for providing this service!chellyann C.
Customer did not leave a comment.Kelvin J.
Customer did not leave a comment.Trevor S.
Customer did not leave a comment.Salvador G.
My complaints are with the app used to â€œautomateâ€the return process. The authors need a class in UI design. The return location was altered from the reservation by Uhaul. The return location had no provisions for locking up the pads and dolly I rented at pickup. No one was there. The app is not ready for prime time.Edward G.
Customer did not leave a comment.Nichole N.
Met all my needs. Excellent serviceShawn F.
Top notch service.Anthony D.
Unexpectedly lengthy return process because of all the photos and info required. Understandable, but it's be nice to warn customers about that process in advance.CHristopher C.
Customer did not leave a comment.JESSICA P.
Customer did not leave a comment.Jessica P.
The gentleman at the counter was very friendly and helpfulkenneth H.
Customer did not leave a comment.timothy T.
Customer did not leave a comment.Shannon F.
The UHaul employee was slightly rude, several times, none of which was necessary. Even though I checked in online, he continued to work with the person in front of me with NO license. Then he gave me the wrong keys, nothing I did, then he HUFF when i came back to get the right key. I barely spoke so no reason for his hostility to me.Heather G.
Customer did not leave a comment.Megan J.
Customer did not leave a comment.Yolanda M.
Very good service and helpful.Timothy S.
Customer did not leave a comment.Kenneth B.
Tommy was professional, knowledgeable and friendly.Michael L.
Customer did not leave a comment.joseph E.
Customer did not leave a comment.MARELLE S.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.NICOLE L.
A lot of the equipment is located on the other side of the road from the office, but it's easy enough to get to.NIKITA B.
Nothing everything was on point... customer service was excellentNATHAN S.
Customer did not leave a comment.scott S.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.Simone P.
Great customer service and friendly. Thank you so much.jose H.
Customer did not leave a comment.samuel I.
Customer did not leave a comment.JUANTINA B.
My entire from start to finish was unacceptable, this experience renting from UHaul was dreadful.patrick M.
Customer did not leave a comment.Melanie S.
Customer did not leave a comment.Melanie S.
No comment for this time thanksAdolphe T.
Tommy is the BEST! Will definitely go to him for all my rental needs! He is kind, honest, knowledgeable and overall just very pleasant to work with! Truck worked fine, no issues. But Tommy, he should get a raise!Michele R.
Trailer needs new tiresryan B.
The service was good the trailer was there and the rental place Tommy On The Spot One Stop Shop is a good place to rent from.Christopher M.
Continue to give your great customer service to your customers.Connie H.
Everything is well handle by the personal in this location's God bless you'llMaurico L.
Overcharged for mileage 15 miles and charged for 35 milesBrittany M.
This is probably the most professional associate and certainly the cleanest truck I've ever picked up. He was cleaning the seats and dash with cleaner as I arrived. Even the floor was spotless. I actually have already recommended this location to another person, I would use Tommy on the Spot Uhaul again.Anita R.
Customer did not leave a comment.Maxwell M.
Customer did not leave a comment.Lisa L.
He was very helpful. He was apologetic due to assisting another customer. This was a great experience.Cynthia M.
It was a fast processJohnson J.
The guy was super friendly and excellent customer service. I've dealt with many uhaul reps by far the best. If I ever moved again hopefully he's my guy. Made a stressful day super relaxed. Will send any and everyone needing a truck his way.Brian J.
Cleanest and the best customer service the I have ever experienced from a uhaul location. This is definitely my location for future rentals. Even if it cost me more to rent from this location verses one that may be closer. 5 stars PERIOD!!!THOMAS C.
Customer did not leave a comment.Joaquin S.
Ok once again I want expecting the unknown..but the man who checked me in and looked over the equipment was so nice. I will always use him if I'm doing a one way to Charlotte again..Very impressive dude keep it up.Richard L.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Yvonne G.
Customer did not leave a comment.Naomi E.
Very professional and pleasant.Lucy B.
Very friendly!!!Edwina S.
Very CLEAN truck. Excellent Business!!!Ronnie W.
Customer did not leave a comment.Christopher R.
Tommy is AMAZING! Excellent customer Service and makes sure everything is PERFECT before you get the truckâ€¦Joseph P.
The equipment was clean but was not mechanically sound. Uhaul finally replaced the truck with another one that had electrical issues. 2 strikes agai s Uhaul. Will probably never use you again.Nelson M.
By far,the best place to rent a uhaulKeith M.
The staff is very professional and accommodating.Jennifer P.
Customer did not leave a comment.Shiyeva W.
The Gentleman behind the counter was very helpful and informative. I will recommend this location to family and use this location for all my future needs.Dennis T.
Customer did not leave a comment.Derek W.
Everything was great. The staff was helpful. The location has a large parking lot making returns very easy.DEANDRA B.
Very Nice Service personal Nice tooCarlos R.
This site overcharged me for mileage and everybody stuck to the same lie. I literally went 5.6 miles from one location to another and ended up being charged for 53 miles. I will never use this site again!Brittany E.
Very accomadatingTom B.
Made an appt for 4:15pm for pickup. No one there so texted, then called # on office door, someone finally arrived at 4:45. Finally had trailer hooked up and drove out at 5:30pm. Person there was very sweet, just did not know what she was doing with the computer or with the hookup. Owner finally arrived for the last few minutes.Kathy B.
Great customer service! Tommy was awesome and made sure I had the right equipment for my job. Hooked me up and everything went off without a hitch!David I.
The gentleman came out and greeted me. Asked if u had any problems. And thanked me for using Uhaul.Natisha I.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Jennifer A.
Customer did not leave a comment.Francisco G.
Customer did not leave a comment.Somchith S.
Customer did not leave a comment.ANITA R.
Personal ref were very helpful and nice.Richard W.
The customer service was beyond excellent. The truck was nice and clean and ready for me to use. I didn't have any issues and the location was convenient and felt safe.Crystal C.
Customer did not leave a comment.April H.
Customer did not leave a comment.Stephen E.