Customer Reviews for Tommy On The Spot One Stop Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

Lake Leslie location was awesome, they came through on last-minute request from customer service desk. Customer service desk was awesome, finding replacement truck when Boxmeer Road location failed completely. Boxmeer Road location was terrible. They changed our reservation without letting us know, didn't honor our before-hours pickup, and not opening until 1-1/2 hours after their posted time.

Rating:

5.0

This was a very welcoming location with great customer service, for what was a stressful situation. The rental was clean, the location was easily accessible & the check out and return process was effortless.

Rating:

1.0

Had 2 flat tires. Waited 1.5 hrs to have tires replaced.

Rating:

1.0

Do not overcharge your customers for 228 miles instead of 45!!!!! Do not overcharge your customers for 4 hours instead for 1:30!!!

Rating:

5.0

My experience was very accommodating

Rating:

1.0

The vendor is using Uhaul as a "side-hustle". Normally this would not bother me, but in this instance, it was wholly disconcerting. There was no indication that the business was a Uhaul substation aside from a small sign outside and a few seemingly random, dusty Uhaul boxes leaning against a wall. There were variety of electronic "skill games" which are common at gas stations, flea market-grade tshirts and flags, in addition to a wide assortment of snacks. I had to go find the owner who, when found, spent considerable time asking me to hold on while he attended other people who happened to walk in to get their personal vehicles washed or maybe even worked on; he had more irons than he had fire. There was a small child of school-age who kept reporting back for direction as to what else he needed her to do. He lacked any apparent understanding of the equipment; certainly not any discernible understanding of how to solve potential problems. The license plate had been destroyed from past mishandling yet his response was to point out that the "numbers are still there". That is, literally, all that was left of the plate! I asked to get a printed copy of the contract but his printer defeated him at every turn. As a result I had no clear idea of my rental arrangement and had to pray nothing went wrong. I tried calling the toll-free number for Uhaul but never was able to reach anyone. If I had NO other option then I would return but, given the opportunity, I would avoid this particular establishment in the future.

Rating:

5.0

Equipment was clean and in great shape and staff was very helpful !

Rating:

5.0

Great place

Rating:

4.0

I had requested 12 moving blankets but did not receive any with the truck.