Customer Reviews for Triangle Service Center
(U-Haul Neighborhood Dealer)

625 reviews

18314 Jefferson Davis Hwy   Triangle, VA 22172

(703) 221-6010

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(703) 221-6010

18314 Jefferson Davis Hwy
Triangle, VA 22172

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDRAL B. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
3.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

MOSESA C. 
Rating:
5.0

Super nice staff! A+ service

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

The service was great, Semper Fi

JEREMIAH B. 
Rating:
5.0

The owner Evelyn was really helpful and kind.

JUSTIN G. 
Rating:
2.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Good customer service at that location, Walk in and walk out within 10 minutes with the rental van

daniel S. 
Rating:
5.0

Good Experience. Friendly staff... equipment just had mud on the exterior and some dirt on the interior, but functioned well.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
2.0

Inside of the truck was dirty and sticky. Could visibly see that someone had spilled some type of brown liquid. The whole inside just wasn't clean. Also, location was hard to find. Overall, I was able to get the job done and customer service was friendly.

Luis Z. 
Rating:
5.0

Excellent

Asegid N. 
Rating:
4.0

Customer did not leave a comment.

Christia B. 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
3.0

..............

Shawn H. 
Rating:
5.0

Ms. Barnes and her son( I didn't catch his name) made me feel more than welcome. I am more than pleased with my experience with this store. At a time like this kindness goes a very long way so thank you thank you thank you again. I will definitely be using you guys again thank you so much.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

Cornejius B. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Better instruction to pick up truck, make sure equipment ordered is with the truck. We paid for a utility dolly to be in the truck and we were not provided with one and the charge needs to be taken off the bill. Fix the wheel alignment of the truck.

Ronnie J. 
Rating:
5.0

Check the vehicle before the next customer

lorraine W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

I was given a vehicle that didn't match the keys I was provided. The app was a bit cumbersome. I love the concept but the bugs need serious attention.

Rafael W. 
Rating:
4.0

Customer did not leave a comment.

Craig T. 
Rating:
1.0

Honesty to your customs

LINDAEARLENE G. 
Rating:
3.0

Location was closed had drop box for after hours. I returned the truck at a time where someone should had been there. Again not satisfied.

Rebecca M. 
Rating:
5.0

None at this time.

Sincha G. 
Rating:
5.0

Customer did not leave a comment.

Shelley J. 
Rating:
5.0

Customer did not leave a comment.

ROGERLEE E. 
Rating:
5.0

Get the State of Virginia to revamp Route 1 (Jeff Davis Highway) from Rte 234 (Dumfries Rd) to Stafford. Keep up the good work. It is great to work with a small business that cares.

James M. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

Earl J. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Dwayne D. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

The addition of trailer lights along top corners or center of the trailer so that it is seen in dark while driving .

Larry M. 
Rating:
5.0

Very nice people working at UHaul.

ALLEN H. 
Rating:
4.0

Customer did not leave a comment.

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Karina Z. 
Rating:
5.0

Customer did not leave a comment.

Jamal M. 
Rating:
5.0

Perfect. Mileage charge was high for my income level but that may or may not adjustable.

Anthony H. 
Rating:
2.0

I originally rented a truck to move. When I got to the location there's was no one there to assist. I followed the website directions and got the key And code. However, for he wrong Car. I wasted 40 minutes between trying to figure out how to open combination lock, car, calling costumer service and changing reservation since the key Found in lock was for a van. I had to do three trips to fully move my stuff from my old location to new one. If I had the right truck, as reserved, Uhaul wouldn't have charged me as much as they did.

Gabriela L. 
Rating:
5.0

It was an after hours drop off, but the mechanic was on site and assisted with the drop off. Very much appreciated.

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Domonta E. 
Rating:
5.0

Customer did not leave a comment.

SHARISSE LEONA D. 
Rating:
5.0

None at this time.

Steven G. 
Rating:
4.0

Nice people. Floor was oxidized and dirty. Had to lay plastic down to keep my stuff clean. Trailer leaked when going through rain.

Jay C. 
Rating:
5.0

Very friendly

Zachary N. 
Rating:
5.0

Customer did not leave a comment.

Anton S. 
Rating:
3.0

The experience of renting via smart phone was odd, but the convenience was amazing. It took a bit longer than I would have hoped. Also - costs are more than enterprise for similar equipment due to mileage rates

Evan L. 
Rating:
3.0

Customer did not leave a comment.

Nawras A. 
Rating:
5.0

Friendly and extremely helpful.

Johnny M. 
Rating:
5.0

Receiving office was very friendly and were happy to help us. However, attempts to talk to U-Haul 800 folks was less that stellar and were no help when I called trying to change drop off location. I am glad I had the original drop off location even though it was furhter away.

STEPHENGERARD K. 
Rating:
4.0

Customer did not leave a comment.

Victoria C. 
Rating:
4.0

easy to deal with.

Cesar I. 
Rating:
5.0

The truck was a old truck

Latontra G. 
Rating:
3.0

A furniture dolley that I requested was not available when I arrived to pick up the truck and I was not advised in advance. Then was told that they could call the regional office and they could find one. So, I'm supposed to go traipsing all over to look for a piece of equipment that I should have had? It was definitely an issue having to move very heavy furniture with out it. I will definitely use your competitors in the future.

hilda L. 
Rating:
5.0

Very nice people working here and they took the time to explain everything about the equipment.

Ferris H. 
Rating:
5.0

Everyone was helpful

Jedediah S. 
Rating:
5.0

I ordered and paid in advance for a roll of packing tape, but the location did not have any. When picking up the trailer, I noticed an unpleasant odor inside, but thought it was just because it had been closed in the heat. When I first climbed inside when beginning to load it, I found a dead mouse that was the source of the odor. I removed the mouse and used baking soda to clean the inside of the trailer and clear the odor.

Andrew C. 
Rating:
5.0

The truck was clean and the customer service was QUICK. Thanks

Deattra B. 
Rating:
3.0

The person who checked us in was pleasant and the whole process took just minutes.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

The Uhaul order was for a truck at 9:00am. We didn't receive the truck until 1:00. We lost a lot of packing time and we were against a deadline. We know it's not the service center's fault as they had to wait for the truck but if it won't be ready at the reserved time, please say so upfront. We would have chosen another service center.

Karl B. 
Rating:
5.0

Probably the most delightful people I have ever dealt with in the service industry

Robert S. 
Rating:
5.0

Customer did not leave a comment.

DANIELDEAN C. 
Rating:
5.0

Friendly staff and quick service!

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

No issues. Great support by the facility.

Chris P. 
Rating:
3.0

This area has a lot of military personnel, I had a a lot trouble picking up the vehicle because my current address didn't match the address on my drivers license. This needs to be addressed.

Roosevelt W. 
Rating:
5.0

Amazing shop. Amazing people.

lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fast service, friendly and professional. Would use again.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA W. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

The lady was very friendly!

Nicki J. 
Rating:
5.0

The truck wasn't in great shape, mechanically. We were concerned it would stall out on us!

Said A. 
Rating:
5.0

Drop off after hours.

Henrik I. 
Rating:
5.0

Service was excellent.

Donald B. 
Rating:
5.0

Excellent customer service and a friendly staff....!!!!

Anthony K. 
Rating:
5.0

This was a great first experience. The staff are friendly and knowledgeable and picking up and turning in went swiftly and smoothly.

Kurt G. 
Rating:
4.0

Will return soon 4 another rental

moses C. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

We appreciated the friendliness of the staff member who assisted us.

Calinda H. 
Rating:
5.0

Customer did not leave a comment.

DONGHONG L. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

N/A

Christy A. 
Rating:
5.0

N/A

william B. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
4.0

So I had to go to this location because the first location I went to said they had the car hauler trailer, well I spent an hour and a half at that first location paid and everything, searched all around the property and needless to say they did not have the trailer. So I had to drive ten miles north and pick up the trailer.

Mathew G. 
No reviews have been submitted for this location.

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