Customer did not leave a comment.RICHARD ARTHURWE U.
Customer Reviews for Triangle Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was very unprofessional. Could not help with the questions that were asked of her. I had to call customer service to receive the customer services that was expected. This place should NOT represent Uhaul ever again if Uhaul want to keep returning customers.Bobbi D.
Make sure inside a clean.Maria C.
Customer did not leave a comment.RUBEN E.
The truck broke down about 3 hours later and had to be towed.WILLIAM A.
pickup location was fineChris R.
How is it advertised for $19.99/day but my cost with using 20 miles ended up being $92???? Never using ibaul again. The van smelled like a Zoo!!!Danielle J.
Had to pay more at the dump because the the van i needed couldn't be rented because of some â€œglitch in the systemâ€. i drove 12 miles to this loc just because the had it and ended up not getting it and being i ended up with a bigger one i had to pay more at the dump so at the end of the day it was a bad deal all aroundJermaine L.
Great prices and service overall. Highly recommended!! i wish they had military discount though...Polycarpe D.
I had to drop off when they were closed but everything was easy.Cheryl P.
Customer did not leave a comment.ANDRAL B.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.MOSESA C.
Super nice staff! A+ serviceGlenn P.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Diane S.
The service was great, Semper FiJEREMIAH B.
The owner Evelyn was really helpful and kind.JUSTIN G.
Customer did not leave a comment.KATHERINE H.
Good customer service at that location, Walk in and walk out within 10 minutes with the rental vandaniel S.
Good Experience. Friendly staff... equipment just had mud on the exterior and some dirt on the interior, but functioned well.Jason H.
Customer did not leave a comment.Lawrence C.
Inside of the truck was dirty and sticky. Could visibly see that someone had spilled some type of brown liquid. The whole inside just wasn't clean. Also, location was hard to find. Overall, I was able to get the job done and customer service was friendly.Luis Z.
Customer did not leave a comment.Christia B.
Customer did not leave a comment.Valerie C.
Ms. Barnes and her son( I didn't catch his name) made me feel more than welcome. I am more than pleased with my experience with this store. At a time like this kindness goes a very long way so thank you thank you thank you again. I will definitely be using you guys again thank you so much.Rodney C.
Customer did not leave a comment.Cornejius B.
Customer did not leave a comment.Joshua S.
Better instruction to pick up truck, make sure equipment ordered is with the truck. We paid for a utility dolly to be in the truck and we were not provided with one and the charge needs to be taken off the bill. Fix the wheel alignment of the truck.Ronnie J.
Check the vehicle before the next customerlorraine W.
Customer did not leave a comment.Kevin C.
I was given a vehicle that didn't match the keys I was provided. The app was a bit cumbersome. I love the concept but the bugs need serious attention.Rafael W.
Customer did not leave a comment.Craig T.
Honesty to your customsLINDAEARLENE G.
Location was closed had drop box for after hours. I returned the truck at a time where someone should had been there. Again not satisfied.Rebecca M.
None at this time.Sincha G.
Customer did not leave a comment.Shelley J.
Customer did not leave a comment.ROGERLEE E.
Get the State of Virginia to revamp Route 1 (Jeff Davis Highway) from Rte 234 (Dumfries Rd) to Stafford. Keep up the good work. It is great to work with a small business that cares.James M.
Customer did not leave a comment.Cameron M.
Customer did not leave a comment.Earl J.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Dwayne D.
Customer did not leave a comment.Donna B.
The addition of trailer lights along top corners or center of the trailer so that it is seen in dark while driving .Larry M.
Very nice people working at UHaul.ALLEN H.
Customer did not leave a comment.Leonard C.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.Luke M.
Customer did not leave a comment.Karina Z.
Customer did not leave a comment.Jamal M.
Perfect. Mileage charge was high for my income level but that may or may not adjustable.Anthony H.
I originally rented a truck to move. When I got to the location there's was no one there to assist. I followed the website directions and got the key And code. However, for he wrong Car. I wasted 40 minutes between trying to figure out how to open combination lock, car, calling costumer service and changing reservation since the key Found in lock was for a van. I had to do three trips to fully move my stuff from my old location to new one. If I had the right truck, as reserved, Uhaul wouldn't have charged me as much as they did.Gabriela L.
It was an after hours drop off, but the mechanic was on site and assisted with the drop off. Very much appreciated.JOSE E.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Domonta E.
Customer did not leave a comment.SHARISSE LEONA D.
None at this time.Steven G.
Nice people. Floor was oxidized and dirty. Had to lay plastic down to keep my stuff clean. Trailer leaked when going through rain.Jay C.
Very friendlyZachary N.
Customer did not leave a comment.Anton S.
The experience of renting via smart phone was odd, but the convenience was amazing. It took a bit longer than I would have hoped. Also - costs are more than enterprise for similar equipment due to mileage ratesEvan L.
Customer did not leave a comment.Nawras A.
Friendly and extremely helpful.Johnny M.
Receiving office was very friendly and were happy to help us. However, attempts to talk to U-Haul 800 folks was less that stellar and were no help when I called trying to change drop off location. I am glad I had the original drop off location even though it was furhter away.STEPHENGERARD K.
Customer did not leave a comment.Victoria C.
easy to deal with.Cesar I.
The truck was a old truckLatontra G.
A furniture dolley that I requested was not available when I arrived to pick up the truck and I was not advised in advance. Then was told that they could call the regional office and they could find one. So, I'm supposed to go traipsing all over to look for a piece of equipment that I should have had? It was definitely an issue having to move very heavy furniture with out it. I will definitely use your competitors in the future.hilda L.
Very nice people working here and they took the time to explain everything about the equipment.Ferris H.
Everyone was helpfulJedediah S.
I ordered and paid in advance for a roll of packing tape, but the location did not have any. When picking up the trailer, I noticed an unpleasant odor inside, but thought it was just because it had been closed in the heat. When I first climbed inside when beginning to load it, I found a dead mouse that was the source of the odor. I removed the mouse and used baking soda to clean the inside of the trailer and clear the odor.Andrew C.
The truck was clean and the customer service was QUICK. ThanksDeattra B.
The person who checked us in was pleasant and the whole process took just minutes.Charles L.
Customer did not leave a comment.Janice B.
Customer did not leave a comment.Michael C.
The Uhaul order was for a truck at 9:00am. We didn't receive the truck until 1:00. We lost a lot of packing time and we were against a deadline. We know it's not the service center's fault as they had to wait for the truck but if it won't be ready at the reserved time, please say so upfront. We would have chosen another service center.Karl B.
Probably the most delightful people I have ever dealt with in the service industryRobert S.
Customer did not leave a comment.DANIELDEAN C.
Friendly staff and quick service!Jeffrey C.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.LEE R.
Customer did not leave a comment.Clarence C.
Customer did not leave a comment.Mark B.
No issues. Great support by the facility.Chris P.
This area has a lot of military personnel, I had a a lot trouble picking up the vehicle because my current address didn't match the address on my drivers license. This needs to be addressed.Roosevelt W.
Amazing shop. Amazing people.lawrence S.
Customer did not leave a comment.Michael M.
Fast service, friendly and professional. Would use again.Christine M.
Customer did not leave a comment.TAMEKA W.
Customer did not leave a comment.Dawn H.
The lady was very friendly!Nicki J.
The truck wasn't in great shape, mechanically. We were concerned it would stall out on us!Said A.
Drop off after hours.Henrik I.
Service was excellent.Donald B.
Excellent customer service and a friendly staff....!!!!Anthony K.
This was a great first experience. The staff are friendly and knowledgeable and picking up and turning in went swiftly and smoothly.Kurt G.