Customer Reviews for True Value Rental
(U-Haul Neighborhood Dealer)

Rating:

5.0

They were very polite and efficient. I was in an out in no time.

Rating:

5.0

Nothing...

Rating:

2.0

Tire popped 30 minutes after pickup. When someone made it to use the studs came out of the hub from not being maintained properly. After all said and done was charged $25 for a cleaning fee. I took the trailer took the car wash before drop off there was no way it was dirty.

Rating:

5.0

I cant think of a thing to improve.

Rating:

5.0

Needed trailer, rented trailer, trailer worked perfectly, returned trailer.

Rating:

4.0

Returned after hours so no personnel was available to help us. The dropbox for the key needs to be put in front of the building where it can be clearly visible

Rating:

4.0

The vehicle drove very well, the only problem was a strange order coming out of the AC vent perhaps you need a new filter. Thanks

Rating:

5.0

No comments

Rating:

5.0

Great staff. I was greeted promptly and warmly. I would definitely recommend this location.

Rating:

2.0

There is only 1 person handing U Haul. I stood waiting in line while she was having a neighborly visit with a friand and the other employees were unable to help me. After finally dispatching Jane the equipment.She went into a titade about how stressed out she is and how bad life is for her.

Rating:

3.0

I felt that the cost of renting a 6'X12' enclosed trailer was very expensive. The man and business I arranged the rental with in Crystal River, FL charged $838.46 for 5 days rental. That also included a $40 fee for insurance which I agreed to. I told him I would need the trailer for more than 5 days, possibly a week, and he just said I'd have to deal with any additional costs at the place of return. When I returned the trailer on Friday, March 28, 2025 I was charged an additional $89.04, which I have no problem with as that cost was reasonable. My concern was the initial charge of $838.46. Otherwise, all when well with the use of the trailer.

Rating:

5.0

nothing, you got it going on.

Rating:

1.0

They didn't have any of the extra equipment I ordered, the size I asked for was for a reason. The location and direction I had to travel was a challenge to navigate and would have been easier with the smaller truck I reserved and didn't get! But in the end to offer furniture dollies or any dolly for that matter and not have one to offer and a bigger truck to make things even harder to go somewhere else to find this while charging by the mile, really put me off!

Rating:

5.0

The furniture dolly was not that good. The wheels were not in good shape.

Rating:

5.0

Absolutely the best staff and outstanding customer service

Rating:

1.0

First and foremost, only one person at this location can handle U-Haul trucks, but they don't let you know that until you talk to someone else and she interjects and scolds you like a child because "I am the only one that does U-Haul!". Very arrogant power play and it didn't start things off well. The vehicles are in a far field that I had to walk back and forth several times because I mistakenly tried to do the "check in through the app" option. (Do not do that. U-Haul does not have that figured out yet. It would have been much faster just checking in at the counter - even with the angry old lady that is the "only one that does U-Haul".) Add to this that I got in an accident. It was pretty bad and I was shaken up. I returned to this location and again was scolded when I accidentally spoke with a woman that was not the aforementioned "U-Haul commander". Then the U-Haul woman started yelling at me - in front of another customer - about how she had that truck reserved for rental the next morning, and what was she supposed to do now? Why did I get in an accident? Did I have any idea how this was going to impact her? It was so obnoxious and unbelievable that I just walked out while she was still yelling at me and the other lady was trying to calm her down. And then they reported to U-Haul that I returned the vehicle to a different location and charged me an "incorrect return location fee" of $242. They just pulled it from my credit card and I am currently going through a dispute resolution process to get that money returned. Absolutely incredible. I couldn't have ever expected it would be this bad. Oh yeah, the vehicle was filthy as well. It had rags, used tissues, flyers, an empty bottle of perfume (that smelled very bad), and other assorted trash in it. And that was just in the front. Uh, no. I do not recommend this location.

Rating:

5.0

Uhaul's software runs very slowly and delayed pick up.

Rating:

5.0

Convenient

Rating:

5.0

Extremely expensive 3 day rental 480$ won't do that again

Rating:

5.0

The whole rental process was wonderful, from start to finish. The staff was super helpful and friendly. I highly recommend this Uhaul location over any other in my area.

Rating:

5.0

Very good service

Rating:

3.0

You need to give instructions to the customer regarding the process of using the wheel tie downs. The booklet provided is not sufficient to explain the process.

Rating:

5.0

Great service, friendly, and knowledgeable

Rating:

5.0

True value location in Crystal River is a great business and customer service! The lady at the front counter helped me above and beyond what other moving companies have from my past experiences.

Rating:

2.0

Customer Service was tasteless, I called after a UHAUL return with questions and Pam got defensive and unresponsive when I asked her last name. I was charged for gas $30. when i returned it it was closer to a quarter tank opposed to a eighth. The second rental I bought it at a half tank oppose to a quarter and wasnt refunded. Was told to call UHAUL It had a slow leak in the left front tire, every morning I had to put air in the tire. Although a tire could become flat at any given time, we drove 1.7miles to our place. We need to continue renting trucks and this one is closest to our home but I believe a little training in customer service would improve their business and i would recommend them but at this time i cant without seeing improvement.

Rating:

5.0

Great crew in Crystal River!

Rating:

5.0

Nothing. Staff was courteous and accommodating.

Rating:

5.0

The service and knowledge was outstanding!

Rating:

5.0

Clean facility. Called the next day to confirm and everyone was so friendly!

Rating:

5.0

They gave us quick service, friendly staff and pleasant to work with.

Rating:

5.0

Desk help takes a long time with usually some technical equipment problem or too busy multi-tasking

Rating:

1.0

Check out your equipment before renting I SOULD GET MY MONEY BACK FOR THE RENTAL JUST FOR THE INCONVENIENCE!!!!!

Rating:

5.0

Everything went very smoothly

Rating:

5.0

Very good experience! Will definitely contact them again when I need a truck

Rating:

5.0

The whole experience was very smooth 😀

Rating:

1.0

They overcharge me 150+ dollars over.

Rating:

5.0

They were Awesome

Rating:

5.0

Great rental facility. Friendly staff.

Rating:

5.0

Wonderful customer service. They are professional and knowledgeable!!

Rating:

4.0

True value is very easy to work with.

Rating:

1.0

Hurricane Debby had came through and the roads were flooding and the police were out telling people to turn around and leave immediately. I was a nervous wreck and accidentally locked the keys in the truck. I explained the situation to the woman at True Value, where I dropped the UHaul rental off and they told me they were going to charge me for the locksmith to retrieve the key. I can't believe they charged me for that knowing the situation I was in with a police officer telling me to leave immediately. I am sick with the way I have been treated.

Rating:

5.0

Great service

Rating:

5.0

Everything went smoothly

Rating:

5.0

Rear doors need alignment, hard to lock close. Check rear lights for operation

Rating:

5.0

Had pick up in hommasaua and it was a no show. Traveled to crystal river and they were very professional and excellent. Thanks Diane Tyler

Rating:

3.0

Yard person who helped with inspection and hooking up trailer, seemed to be not really engaging in doing his job more interest in getting back inside and doing nothing. Also no secondary safety pin for locking on to ball hitch, when I ask the yard guy (same guy he stated they couldn’t figured what would work) I stopped at hardware store down the street and bought a 3.5 inch long bolt with lock nut that worked fine.