Customer Reviews for U Entertainment of I-20
(U-Haul Neighborhood Dealer)

7 reviews

703 AL-28 W   Livingston, AL 35470

(205) 742-9005

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(205) 742-9005

703 AL-28 W
Livingston, AL 35470

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Latonda J. 
Rating:
1.0

I was given a number by the location to call to get my truck checked in. I called that number several times and spoke with a representative named Wes who promised to go ahead and get it checked in after taking all of the necessary information for me. He never called me back and each time I spoke to him I had to initiate the call. He never actually got the truck checked in and I had to wait until I could get in contact with the place where I picked it up to get the truck checked in. And the last two times I called him instead of answering the phone as a U-Haul representative he just said hello. I thought I had reached the wrong phone number. I hope you will take these comments and provide whatever training is necessary in order to make the customer experience more satisfactory

FRANKIE J. 
Rating:
2.0

Dropoff is literally a gas station parking lot. Not drop box for keys and employees for gas station are not involved with Uhaul.

RICHARD F. 
Rating:
2.0

Wes, the man who helped me, was great. But there was tons of confusion getting there (I was given the wrong address) and then my contract number, on a contract I had already paid for, could not be entered into the system and had to be cancelled. I waited almost two hours for what was supposed to be a simply mobile pick-up.

Brandon C. 
Rating:
1.0

Once again, as with issues with pick up location, drop off was even worse. Address on contract does not exist for a Uhaul dealer. Ask a local contact, who sent me to a place a few miles away. Once again, not a dealer. Sent to another place, opposite of address given. One Uhaul trailer sitting outside a Chevron gas station and place supposedly a drop off. Clerk had zero clue on anything, other than someone picked up a trailer earlier that day, but she had no idea otherwise. So just leave truck, no paperwork or anything. Called Uhaul 800, which was little help at all. Read me the original address on my contract….which didn't exist. She eventually said she would update my contract to show the address I was at. So blindly drop off the truck after an hour of driving around and asking questions in a 5 sq mile one horse town. Very disappointed with the entire process, other than the truck carrying me safely for 800 miles without issue. Will look other places if further need for truck rental.

Michael B. 
Rating:
1.0

We drove 4 hours for a 9 am pickup. The truck was not there, after being told it was. We had to pick the truck up at another location, which was out of the way. Which put us way behind on getting the truck loaded up. The cab of the truck smelled awful of strong marjuannia use, which made us worried of driving the truck, being scared of being stopped or road block. I have used uhaul for many times and this was the worst experience that I have every had. I did this reservations online and a complete run around. I probably will not being using Uhaul again of this experience.

vicki M. 
Rating:
5.0

Customer did not leave a comment.

Carmen F. 
No reviews have been submitted for this location.

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