Customer Reviews for University Chevron Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of University Chevron Inc

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mike H. on

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Customer did not leave a comment.

Gregory W. on

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Nathalie G. on

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Very unprofessional, understaffed, when I received the vehicle the contract stated that the gas tank was almost half full when it was barely 1/8th of a tank full. I informed the lady and she said she would fix it. When I finally left to move my items, there were shelves in the back of the truck. So unprofessional and dirty. I finally got my receipt back and was charged 4 gallons of gas (clearly the lady did not fix this issue earlier) I contacted the location and they said they’ll fix it next week, I asked why and the guy said because he doesn’t work until next week Monday and he was leaving right now. What a horrible experience.

Carey W. on

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Robert A. on

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Actually having a person work with you face to face would have been more convenient. The lady behind the register was nice but she didn’t know anything about Uhaul rentals. I literally had to talk to a guy on the phone multiple times for over 30minutes even after registering online the night before. He told me he couldn’t see my registration even when I gave him a confirmation number and tried to raise my rate. I was by myself only needed the truck for a few hours and the Uhaul provider refused to let me leave my car parked on their lot costing me more time I didn’t have searching for a place to park. The whole ordeal made me late and I had to reschedule one of my jobs forcing me to have to stay in town an extra day costing me an extra $250.00! I won’t be using this provider again.

alexis C. on

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Upon returning the Truck, attendant was somewhat rude telling me about the gas level. I drove 5 miles and he had me put 3 1/2 gallons back in the truck..... I guess the truck consumed 1.6 gallons per mile. NOT NICE!

Mahmoud P. on

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The truck was extremely dirty and smelled terrible. I literally found bird feathers all over the truck. People might use this to transport mattress where they sleep on. The gentleman who checked me in was rude and they charged me about $6 for fuel when I drove only 6 miles. They are clearly creating some margin for benefit there.

Gonzalo U. on

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You cannot fix the area where this is. The attendant was very nice and worked quickly to get me on my way.

angelina U. on

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Not scam customers. Our gas tank was not full when we got it yet we were required to fill it up all the way when we returned it. Our apartment was only 2.7 miles away yet we were charged 17 miles. We did not drive that thing that far. Now I know to never use uhaul again and to warn people.

klein S. on

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Nick was very helpful and getting me set up in the truck last minute!! Highly recommend this location if you need a truck rental in Gainesville, very close to UF Campus.

Ruth Ann K. on

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Charged us more than the contract and we actully put more than a 1/2 tank of gas in as when we rented there was less than a 1/2 tank gas. Call me David Troutman 4127599000 Manager ordered me out of the store when I was explaining I bought more gas for truck than was in originally. He was very rude, unprofessional, arogant, as I will never rent from this location again.

Jailine H. on

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Dexter B. on

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Dropped off. No interaction with U-Haul operator other than to ask where to park trailer.

FREDDIE D. on

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I hope NEVER use a STORE that has u-hauls and is ALL self service again - I hope to always find a U-HAUL STORE that has service !!! Equip was not at convenience store - At another location - Clerk had to do facetime to another site and owner to complete the contract in between selling Beer and lottery tickets- The address for pick-up was in an ally behind chain link fence and trailers were in the weeds - No one in sight at pick-up location - phone call back gave me trailer # to get - Said u-haul would required a $28 xtra charge for someone to verify equipment in working condition and connected to vehicle properly - Had never hooked up nor puller a car hauler before now - It was a complete self service event for full price charged -

Ben C. on

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The supplier was very rude and made every excuse he could think of to not have the truck available we reserved two days earlier. When we finally got the truck (1+hour late) , When we returned it the ONLY PERSON that could receive it was gone was not there but a phone call promised 5 minutes. 45 minutes later he showed up . Settling up he tried to say our $100 deposit was only $75 . Another customer had waited longer. I’m sure ?? this operation does not represent U-Haul ????

Alexandra G. on

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Alexandra R. on

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Do not edit customer's reservation without their consent. I had confirmed a reservation to pick up a truck at 11:00 am on July 27th. When I arrived to pick up my truck I was informed that my reservation had been pushed to 3:00 pm and there was not a truck available before then. I was never informed of my reservation update be neither email nor phone. Furthermore, when the gentleman from the pickup location called Uhual is discuss the situation, the uhual representative was rude and her explanation for why my reservation was edited was "because there were others who reserved times ahead of me and my time was pushed back in order to accommodate everyone". I was not accommodated by having my reservation pushed back by four hours without being notified. I have rented moving trucks more than 10 times over the past 5 years and this was by far the worst experience.

Jun D. on

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Mclean B. on

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Thomas H. on

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John S. on

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joseph H. on

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GARY L. on

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There was some confusion about the rental--two people with the same first name were both renting trucks the same morning, and it seemed like they rented one truck to both people.

scott G. on

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Man makes you pay up front for estimated fee and takes a deposit cant say all that was wrong here but if someone could call me 352-359-6566 I could explain more you need to take uhaul away from this vender

Lakesh S. on

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BRAD J. on

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My U-Haul renting experience was nothing but a nightmare full of miss information and lack of accountability. First the guy at the initial pick up messed up my reservation. I then realized it when I got home and called into 1-800-GO-U-Haul only to be shuffled around 6 different people. Once another reservation was set up a another Gainesville location the confirmation number told me Gainesville, while the same confirmation number on the agents side told them Ocala, FL. Once another reservation was set for another location (Giving my Credit Card information for the 3rd time) I had to take another Uber to the location where I had to wait because the contract could not print out for me to sign. The guy gave me the keys and sent me on my way without me signing anything. Once I got into the U-Haul the tank was half full (no problem), but the truck smelled horrible and was dirty inside. I was about to say no to the truck d/t the smell, but needed a truck badly. This was the most frustrating and horrible experience I’ve had with any company doing business with. If there was another low rating besides “Poor” I could give, I would definably choose that option. Horrible!!!

Traviann L. on

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Great customer service

Jeff O. on

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excellent drop off.

Mark J. on

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Disclaimer: The rental facilities were adequate and friendly. I have an issue with the company U-Haul. I have several concerns regarding the service. 1. My initial reservation of a 10' truck was done through the U-Haul app. I had to input all my information 3 times before it successfully submitted. This was a result of it exiting the information screen and erasing all previous data, forcing me to start from the beginning of choosing a pickup time and location and drop off time and location. 2.To make it worse, my initial pickup at the store revealed there is little meaningful communication between the app and store location. The representative had to retype in everything resulting in a miscommunication which somehow allowed my 2 day rental to set my due date as the following day instead of 2 days. You can look at my initial contract. 3. My second resevation of a tow dolly, to take my car behind the U-Haul, was delayed because of a system problem that took over an hour. I had to speak with a U-Haul representative over the phone because it would not allow me to finalize the reservation. Again, the information needed to be re-typed ever single time the error occurred. That is a programming flaw. The resevation had to be cancelled and resubmitted under a new one. This is also a programming flaw. 4. During the hour plus of my time, I suggested a paper contract be written up. You no longer do this telling me the stories do not hold such contracts anymore. This is a company flaw. I suggested they fax us one but my suggestion was not even acknowledged. 5. My drop-off location was fine but they failed to check in my car dolly even though it was attached to the truck. Your fulfillment centers do not even pay attention to what they are checking in otherwise they would have noticed it was not a part of the first contract. This is a company flaw. I've used U-Haul for most of my moves. I can't remember the customer service being so poor. As such, I will never use your service again. I will tell people to not use your service. I do not want to be contacted. If you contact me I will block your number. If you continue to contact me I will seek legal action. I hope for the sake of your service that you take these concerns seriously because I refuse to believe, with all these issues, I am the only person it happens to.

Mark J. on

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Disclaimer: The rental facilities were adequate and friendly. I have an issue with the company U-Haul. I have several concerns regarding the service. 1. My initial reservation of a 10' truck was done through the U-Haul app. I had to input all my information 3 times before it successfully submitted. This was a result of it exiting the information screen and erasing all previous data, forcing me to start from the beginning of choosing a pickup time and location and drop off time and location. 2.To make it worse, my initial pickup at the store revealed there is little meaningful communication between the app and store location. The representative had to retype in everything resulting in a miscommunication which somehow allowed my 2 day rental to set my due date as the following day instead of 2 days. You can look at my initial contract. 3. My second resevation of a tow dolly, to take my car behind the U-Haul, was delayed because of a system problem that took over an hour. I had to speak with a U-Haul representative over the phone because it would not allow me to finalize the reservation. Again, the information needed to be re-typed ever single time the error occurred. That is a programming flaw. The resevation had to be cancelled and resubmitted under a new one. This is also a programming flaw. 4. During the hour plus of my time, I suggested a paper contract be written up. You no longer do this telling me the stories do not hold such contracts anymore. This is a company flaw. I suggested they fax us one but my suggestion was not even acknowledged. 5. My drop-off location was fine but they failed to check in my car dolly even though it was attached to the truck. Your fulfillment centers do not even pay attention to what they are checking in otherwise they would have noticed it was not a part of the first contract. This is a company flaw. I've used U-Haul for most of my moves. I can't remember the customer service being so poor. As such, I will never use your service again. I will tell people to not use your service. I do not want to be contacted. If you contact me I will block your number. If you continue to contact me I will seek legal action. I hope for the sake of your service that you take these concerns seriously because I refuse to believe, with all these issues, I am the only person it happens to.

THOMAS D. on

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I booked a uHaul online, and when I got to the location, they did not have the equipment and the owner was not at the store. The store clerk did get the owner on the phone, but I did not trust giving out my personal information to someone I did not know. The owner arranged for the equipment; and two homeless men helped drag the trailer into place. I was just frustrated with the entire situation because I was on a time schedule, and I was delayed for over an hour.

Matt H. on

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Customer did not leave a comment.