Customer Reviews for USA Auto Sales
(U-Haul Neighborhood Dealer)

34 reviews

1189 Seminole Trail   Charlottesville, VA 22901

(434) 566-0015

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(434) 566-0015

1189 Seminole Trail
Charlottesville, VA 22901

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Used on line drop off after hours. Quick & easy drop off. Truck parking easily accessible. Location convenient & safe for a female alone.

COURTNEY K. 
Rating:
5.0

Customer did not leave a comment.

Drake V. 
Rating:
2.0

Could not find our reservation, did not provide moving blankets I had requested, did not enter extra insurance I had requested. Basically as if we came with no reservation at all.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
2.0

This location needs better signage. Very difficult to find off of Route 29. I tried to return using the UHaul app - horrible experience.

eve S. 
Rating:
4.0

Have more trailers at more locations in town.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

I called Pantops location twice to ask about dropping off the trailer. They said bring it on! I did and they told me I could not leave the trailer here because it was Public parking. They referred me to another drop off place and it was closed on Tuesday!! After all these frustrations I took the trailer to the third location at US auto sales and they were great!

David P. 
Rating:
3.0

my furniture pads were not included in the order and I Was never able to reach anyone by phone to rectify the issue.

SOFIA E. 
Rating:
5.0

Customer did not leave a comment.

gordon H. 
Rating:
2.0

We were told by this location our drop off site was grass valley, California. We were rerouted to Roseville, ca, 40 miles away.

Maxwell P. 
Rating:
3.0

Price was ridiculous in Texas $300, $750 Virginia, dam rip off.

KEVIN P. 
Rating:
5.0

Excellent service and equipment!

Steven H. 
Rating:
5.0

Place a U-Haul sign near the street. Employees and owner were great!

Donyll S. 
Rating:
5.0

They need better U Haul signage at the street.

Edward Alexander D. 
Rating:
4.0

Customer did not leave a comment.

Dana C. 
Rating:
5.0

Convenient and helpful - plus the app made things very easy.

Terrel D. 
Rating:
3.0

Very cluttered and tight drop off. Guy was friendly and drop off was quick.

Dirk S. 
Rating:
3.0

There are other uhaul locations that are easier to access in Charlottesville. The attendant was helpful and courteous

stephen K. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
3.0

I was really unsure of where to park the truck when I returned it. If they could just provide some sort of description in the app of where exactly to park when dropping off the truck I think I couldn't felt a little more comfortable leaving it where I did.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL T. 
Rating:
3.0

It looked very busy and unorganized

David P. 
Rating:
3.0

Location is very inconvenient to get on and out of.

MICHAEL G. 
Rating:
5.0

After-hours drop-off. Easy on/off from the main highway. Great level parking area to park trailer and plenty of room to maneuver tow vehicle. Thank you Salam for the great service!

RAYNORMCCARTY S. 
Rating:
1.0

Terrible service. Terrible experience at checkin. Terrible experience at drop off three hours later. Then incorrect/dishonest billing shows up on credit card statement. For the record, the regional manager was involved in the counter transaction (on the phone) just to get the contract done. Personnel at the shop were totally untrained. I am expecting a refund immediately.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Shaquita I. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

MELBA S. 
Rating:
3.0

Customer did not leave a comment.

Ally K. 
Rating:
2.0

Not very helpful.

Bernitta J. 
No reviews have been submitted for this location.

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