Customer Reviews for Valley Village Laundromat
(U-Haul Neighborhood Dealer)

207 reviews

5351 Laurel Canyon Bl   Valley Village, CA 91607

(818) 752-4311

Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat: Closed
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(818) 752-4311

5351 Laurel Canyon Bl
Valley Village, CA 91607

Services at this Location:

Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat: Closed
  • Sun: 1 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was very helpful with my rental.

Robert L. 
Rating:
5.0

Personal attention to my needs. Really appreciate the help I got.

NIR O. 
Rating:
5.0

Jeff was very professional and good natured. We got our truck on time with ease, the pick up was COVID safe, and the truck was the cleanest one we have ever rented. We even got a personal courtesy message to remind us to return the truck on time and fill it with gas! A+

DOUGLAS B. 
Rating:
5.0

The lady in charge at the laundromat, sorry don't remember her name, was fantastic. She was very professional and helpful. 5 stars for her.

Patricia R. 
Rating:
1.0

Overcharged

Eduardo P. 
Rating:
4.0

Shy and Jeff were fabulous!

Tucker L. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

This was an exhaustive day for me personally and Shye at the location was charming, witty, warm and hilarious. She made my day so much better. Had I come to pick up and she not been there, my day would have been less. I will always get trucks from this location.

Corey B. 
Rating:
5.0

Very friendly and competent service. Thank you!

Justin G. 
Rating:
5.0

Shy was so nice and went out of her way to help us.

Katrina S. 
Rating:
5.0

UHaul representative at location was fantastic and super helpful!

STEVEN G. 
Rating:
5.0

The best customer service. Thank you.

PEDERETHOLM I. 
Rating:
2.0

make your employees wear masks when dealing with customers

Everette L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
2.0

My online be reservation wasn't sent to the requested location. They didn't have the size truck I had reserved. Staff at location are not focused on UHaul customers. Truck cab had sticky surfaces from previous customer. Return process was especially frustrating. I was charged over $100 for a service I expected to pay much less for. Would never use this location again.

KAREN ANN J. 
Rating:
5.0

Customer did not leave a comment.

Madeline R. 
Rating:
5.0

Exceptional all the way around. The van was almost brand new and the employee actually met me early, before regular hours, to help me and accommodate my schedule as I did not want to use my cell.

Alanzo B. 
Rating:
1.0

The truck was extremely dirty. Using it for barely 6 hours cost me $137.27. Absurd. Left more gasoline and no credit. The service was bad as well. Will never rent again

maria C. 
Rating:
4.0

Customer did not leave a comment.

Debra Y. 
Rating:
5.0

I waited on hold for my profile to be approved for 20 minutes. I had to stand outside after submitting everything properly 20 minutes for someone online to reply. TOO LONG! Suggestion: allow the renter to upload their picture and drivers license before their scheduled pickup time for approval. It might go much faster!

Bret G. 
Rating:
5.0

Perfect for my needs!

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

I highly recommend this location great customer service.

Christine N. 
Rating:
5.0

I think the only suggestion would be to perhaps let customers know approximately how much gas needs to be put into the vehicle, either before driving away, or maybe even place a guide in the vehicle itself. I ended up putting in too much gas at the end of my trip, and I felt foolish.

Mark D. 
Rating:
1.0

No one was there to help me when the TRUCK 24/7 didn't work at the time of pick up. I had to wait over 15 min in line to get assistance to pick up the truck.

Elsy P. 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
2.0

Chips in car and rude attendant

Mahogany A. 
Rating:
1.0

Overpriced Could not drop off easily.. Nobody was at the location

nikoloz K. 
Rating:
5.0

Cleaner trucks would be nice, run through the car wash once in a while maybe.

CHRISTOPHER S. 
Rating:
3.0

If someone has a reservation, They should be guaranteed equipment. I made a reservation on a Friday for Monday at the Toluca lake location, got a call Sunday saying they didn't have a one way truck for us so they moved us to the north Hollywood location at a smoke shop. The guy working there had no idea what was going on and said the only truck they had for us had the keys locked inside the truck, so that wasn't very helpful. He then sent us to another North Hollywood location but couldn't make a reservation for us because his computer crashed. So we just drove over hoping they'd have something for us. I did call ahead but was on hold the entire drive to that location. Once there we were told they also did not have any one way trucks for us but luckily the woman working knew what she was doing and was very helpful. She found us a truck to use at the laurel canyon laundromat location and put that truck on hold for us. Luckily once there, we were able to get the truck in a good amount of time and the man working there was extremely nice and helpful. But that took us going to 4 different locations and set us back about 90 minutes from our original reservation pick up time. So please, when someone makes a reservation, it should be guaranteed that they will have the right equipment at the right location.

Rachel W. 
Rating:
5.0

I just wish you all would clean the outside of the trucks more often and perhaps vacuum the inside.

JEFFREY H. 
Rating:
5.0

It would be nice if U-Haul washed the outside of the vehicles more often. Pretty dirty. Inside could stand vacuuming.

Shahan Y. 
Rating:
5.0

I was pleasantly surprised on our rental. The truck was clean and looked well maintained. Easy pick up and drop off. It drove great and was perfect for our move!

Lisa S. 
Rating:
4.0

The drop box was a bit unclear when I returned the keys. Better signage that says return uhaul keys here would be appreciated.

Kendra S. 
Rating:
5.0

Thank you!

MICHAEL T. 
Rating:
5.0

Great customer service. Onsite rep was friendly, informative and responsive.

GAIL R. 
Rating:
5.0

Thanks for great service and a good price.

Scott L. 
Rating:
5.0

Had a great experience! Loved the lady who rented me the furniture dolly. She was on point and a huge help start to finish.

stacv C. 
Rating:
5.0

Customer did not leave a comment.

Hilda U. 
Rating:
5.0

Excellent service, personable and efficient. Just wish they had had an appliance dolly.

Melissa N. 
Rating:
1.0

Yes, I do have concerns. A lot actually. To start with, I've made videos that I am attaching here and also had two people that were helping me with the move that witnessed everything I am going to tell you. Do you want to know how was my experience with U-Haul? Beyond awful, if words could describe it. First, I was supposed to pick up the truck at the U-Haul location in North Hollywood, at Victory Boulevard to be more specific. They then told me to pick up the truck in another location at the last minute. When we got there, at the Valley Village location, it was a Laudromat, rather than U-haul. There were human feces all over the truck, with flies that were around the stool seating on us. The lady who handled us the keys was a laundromat employee. She didn't know anything about the contract, no guidelines, I had no information at all. Instead U-haul is offering an online auto service that does not work. You expect us to fill out all the paperwork by our own expense and do not offer any support at all! With that been said, I didn't know how to properly do the checklist, and even more than that, I didn't know how to operate the truck. After searching for guidance in your webpage, since there was no one to instruct me at the location, I found zero information. So once again we needed to do it all by our own. First, the tank wasn't half filled as you stated. It was way lower than that. The truck was dirty and I didn't have means to report that since I didn't have time to seat over the phone for about half an hour to speak to someone at this company, as I later did. Since I didn't have the whole day to work on my moving, I decided to let it go. But I Am not letting it go now! I am going to escalate this. I want to be reimbursed for the gas that was missing, and for the overfill that I did when returning the truck. Since I had no guidance in how to do the returning, again, with no guidelines, I ended up delivering the keys in the appropriate box, and later was asked to do pictures, but it was too late. I did make videos that I am sharing with you in this e-mail. I was supposed to receive student discount for the truck, and I didn't. I expect U-haul to be accountable for their mistakes. You definitely has to improve your truck services!

FABIANO M. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Jeff is amazing.

Tricia H. 
Rating:
5.0

The staff here are the best.

Tricia H. 
Rating:
5.0

Great service, fast and very easy pick-up and drop off!

Allen W. 
Rating:
5.0

The lady that helped us was very thoughtful.

Zachary P. 
Rating:
3.0

The girl in the laundromat was helpful. However, I'd prefer dealing with an actual Uhaul employee in a Uhaul branch. I only used this location for last minute convenience. I subsequently received an email with the final receipt with a notation to email any questions. I had a question about my bill and still haven't heard back from anyone.

Paige Z. 
Rating:
5.0

The hours are a little strange, but location is convenient.

Grace B. 
Rating:
5.0

No complaints.

Scott T. 
Rating:
1.0

The self mobile checkout process is a mess. Never again.

Yagmur K. 
Rating:
4.0

Recommend someone gets there earlier than their allotted time because it takes time to check in and get going. Added 15 mins to my move time. Luckily I had enough time to move everything in the 4 hour window but the window time should really start when the mobile check in says check in is complete.

Tara B. 
Rating:
5.0

very happy with the service and the truck was perfect for my needs

Trevor H. 
Rating:
2.0

Customer did not leave a comment.

Galie B. 
Rating:
4.0

Customer did not leave a comment.

Denys T. 
Rating:
5.0

Great customer service and very fast. No lines.

Mushegh H. 
Rating:
5.0

Website a bit tricky. Simplify

Sylvanna C. 
Rating:
5.0

Will be back.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Over charged me by $10.00

Brad Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Thanks for nice service.

meruzhan G. 
Rating:
5.0

This place is great. I was happy they were open during the pandemic everything was done very professionally and everyone was very nice. If I need to rent again I'll be coming back here.

Robert H. 
Rating:
5.0

Excellent service and very convenient location. No lines to wait in and the service rep was very courteous. Only issue was not too many truck sizes to choose from, but it worked out just fine.

Fred A. 
Rating:
3.0

When I lifted the back foot there was a homeless man sleeping in the truck with a bottle full of urine. Keep your trucks locked this was truly disgusting!

April M. 
Rating:
2.0

There was no designated parking spots for the uhaul trucks. It's just a small parking lot for the laundromat, so if all of the more easily accessible spots are taken, you may have a hard time finding a spot that comfortably fits one of the trucks. We had a 15' so it was tough, but we made it work. There's also no one inside to help you, and it took a little while to find the keys pickup and drop-off. It was kind of fun, like geocaching. The truck itself was fine, didn't have any problems, though it did smell like cigarette smoke, and it didn't have all the blankets it stated it would. I want to review another reservation I had, which was cancelled because either the person didn't return the truck or it broke down. This occurred at a different location, but because it was cancelled, I'm not able to leave a review! Uhaul offers their $50 guarantee, but it cost us an extra $250 for a month of storage which was our only other option since there were no other trucks available (from any company). We've also not had another opportunity to move because of the rain so we've struggled all month because Uhaul wasn't able to provide us with a solution to a reservation we'd made a week in advance. I appreciate the gesture, but ultimately, that $50 reservation guarantee doesn't help.

Carina G. 
Rating:
5.0

Easier than expected. Very close to my house and very convenient. Thanks!

Leah S. 
Rating:
5.0

Excellent Service.

Tricia H. 
Rating:
5.0

Send this location additional UHAUL branded signage.

Andrew P. 
Rating:
5.0

The best!

Kyle L. 
Rating:
5.0

Man at the desk is great! Want to rent from him always! He should train your other locations on how to be kind to customers.

Bradley Z. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
5.0

Great Service. Easy pick up. Jeff was very professional and easy to work with. I will definitely use this location in the future.

Bradley H. 
Rating:
4.0

The vehicles should be cleaned before releasing them to customers.

Laythan A. 
Rating:
3.0

I was really disappointed because My original location was supposed to be 24/7 Pick up through the app, but it wasn't. It pushed my pick up time back 2 hours to wait for the owner to arrive. I had to call and get rerouted to a new location and get a smaller truck in order to start my move on time. Very disappointing.

Dave O. 
Rating:
5.0

Exceptional service. The owner was there and gave clear instructions on where to park, return the key, and the level to replace the gas. Could not have been any clearer. I appreciate that. Located inside a laundromat which was weird at first, but the place is clean and I'll probably be taking my laundry there now lol-- they have a drop off service!!! Will return if and when I need another uhaul.

Dakota O. 
Rating:
1.0

I rented a van from Valley Village Laundromat. I was charged $7.88 for gasoline after I drove the cargo van 14 miles, even though I added 1.289 gallons right down the street from the Laundromat where it was returned. I have gas the receipt (if needed) and have been refunded for the incorrect gas refilling charge by the Laundromat owners. The hassle alone of having to go back to show that I was incorrectly charged/ argue over where the gas should have been( even though I added more gas than where it was to begin with) makes me want to look elsewhere in the future when renting a vehicle.

Lee R. 
Rating:
5.0

Shy is great. Great customer service.

Cynthia G. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
5.0

The best place to rent your U-Haul. Thanks!

mahamat A. 
Rating:
5.0

Customer did not leave a comment.

Leopoldo M. 
Rating:
5.0

The unit was clean but the drivers side door would not close. I needed to hold the door shut around 40 miles per hour. No problems under 35 miles per hour. Not safe to drive on the interstate, but Ok locally.

Vernon A. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Our favorite U-Haul location. Been using this location for almost three years and they never disappoint.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

Jeff was great and very helpful.

robert W. 
Rating:
5.0

Jeff is a great helpful guy.

Soosan S. 
Rating:
5.0

I pick up the U Hall on Monday the 11, of November and 2019 the store manager very friendly and excellent customer services!!! I will definitely highly recommended this location to friends ?? and any family members most definitely!!! Friendly and very professional care about his customers and very helpful and good to his clients!!! I'll definitely coming back to this location and used their U Hall truck again!!! for sure 100%?? PS. #ExcellentCustomerServices!!!??

Ann C. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

From making the reservation to the return, all was handled well.

Neisha W. 
Rating:
5.0

Customer did not leave a comment.

Vaughn G. 
Rating:
5.0

This non-traditional pick-up location was a bit odd at first, but when I called to ask about availability, I received excellent service from Jeff who made sure there was a vehicle ready before I made the drive to the pick-up location. He let me know what I'd need to do once there; and who I would be working with. At the location, all the digital sign up stuff went smoothly and Kathleen was very friendly and helpful letting me know each step. Later, Jeff contacted me to make sure everything went smoothly. The next day I wanted to keep the vehicle for another day. Even though the van was already reserved, Jeff offered some solutions, made some calls and was able to help me while not impacting the other customer. Jeff went above and beyond exceeding my expectations with his customer service. The only thing I can suggest is that the outside of the van could have used a wash. The inside was clean - both in the drivers area and in the back cab. But I think there is such demand that they didn't have time to wash it in-between rentals. For me, I'd rather have a dusty van though, than not having one a ailanle to rent when I needed it.

KM C. 
Rating:
1.0

The owner of the facility is not very responsive and when he is, the gentleman is too touchy and emotional.

Arun P. 
Rating:
4.0

Customer did not leave a comment.

Ayna C. 
Rating:
5.0

Regular repeat customer and this is the preferred location.

Tricia H. 
Rating:
4.0

Only issue I had which was very frustrating was that it didn't tell me or page in app closed before telling where to leave key and what lockbox code was and I couldn't find it in app or email this cost me about 20 mins

Clive F. 
Rating:
5.0

Jeff is fantastic. Excellent customer service.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Lily E. 
Rating:
5.0

We will use this location whenever possible.

Tricia H. 
Rating:
5.0

Representatives are great!

Myron Y. 
No reviews have been submitted for this location.

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