Customer Reviews for Vaultra Self Storage Port Perry Ltd
(U-Haul Neighborhood Dealer)

372 reviews

24 Easy St   Port Perry, ON L9L0A1

(905) 985-4167

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 10/10/2022: Closed

Services at this Location:

Contact Us

(905) 985-4167

24 Easy St
Port Perry, ON L9L0A1

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 10/10/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lucas A. 
Rating:
5.0

Were welcomed on arrival and treated well. Guided through the truck and its functions. Advised attendant of one un-noted dent, and she appreciated being advised of same. Well taken care of on return. Was able to keep the truck for one half extra day without difficulty - appreciated.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Kaleb M. 
Rating:
5.0

Great people working there

ron G. 
Rating:
5.0

Customer did not leave a comment.

Rocco N. 
Rating:
1.0

I was confirmed for a 26ft truck, but the day before uhaul called and said I was only getting a 15ft truck. This left my me, my husband and 4 kids stuck moving all day as we had 3 bedroom home to move. This was a terrible experience. I should be compensated for this major inconvenience.

SINDER-MARIEDAZA P. 
Rating:
5.0

Excellent Customer Service. Polite & friendly Staff at Vaultra. It is always a pleasure getting a rental vehicle at this location. Thank You for your wonderful service !!!

MARALYNNE S. 
Rating:
5.0

The location was great, easy pick up and drop off, friendly service, and the truck was clean. The truck itself is worse for wear, rusty, suspension questionable, driver door seal ineffective.

Alanna S. 
Rating:
5.0

Customer did not leave a comment.

Neil A. 
Rating:
5.0

Helpful staff once again

michael P. 
Rating:
5.0

Thanks again for the great service. Always come to you guys for my moving needs!

Andrew H. 
Rating:
3.0

rent clean, sanitized vehicle. As well as check fluid a rental in March with absolutley no windshield fluid is unacceptable

Kevin N. 
Rating:
1.0

Truck was returned (after hours) with a full tank of gas (gauge showing above full) when I received my final bill the next day, it stated tank was at 3/4 and I was charged a $40 top up fee. Filed complaint but was told nothing could be done unless I could provide a picture of the fuel gauge. Suggest that if returning your rental after hours, take pictures of EVERY inch of the interior and exterior of the vehicle so you avoid being ripped off……

Tim T. 
Rating:
3.0

Customer did not leave a comment.

AARON JAMES R. 
Rating:
5.0

TELL customers to do the self check in before returning the keys.

MICHAEL B. 
Rating:
2.0

The customer service representative was surly and unhelpful. The only van encased in ice and snow on the lot is the one they insisted was “ours” and we have to clean it off without any assistance. We had issues with the app, no-touch service didn't work as advertised, and the driver who was properly pre-registered was forced to use their credit card despite the pre booking using their “wifi” process. Really really bad all around.

JASON K. 
Rating:
4.0

Sweep out the van, inside was full of tree bits ( pine needles) and garbage under seats

ANDREW W. 
Rating:
2.0

First of all, I booked a uhaul by phone on Dec 6 for January 7. Whoever I spoke with, booked it for Dec 7 so when I went to pick up the uhaul yesterday, my truck wasn't there. So I had to take a different truck. Smaller truck. When I left the site, it was totally empty on fuel. I had to put $80 in fuel in it before I even got to my house. And then today, they tried to charge me for 2 more different things. Completely horrible experience. Never again

rocky E. 
Rating:
3.0

The GA surcharge was not justified. The level indicated at time of rental was not accurate. I have a photo to support the claim. It was clearly at the 3/4 mark and I returned it at the 3/4 mark. Photos are available to support this claim.

MICHELE M. 
Rating:
2.0

The truck had a check engine light on and shook while driving it. There were no blankets in the truck at all. The lady that worked at the location was very nice and helpful but it did take a little long to finish returning the truck.

Shanalyn R. 
Rating:
5.0

SURVICE WAS OK .

GEORGE D. 
Rating:
5.0

Great customer service.

MORRIS M. 
Rating:
1.0

Answer phone calls. Understand facts regarding deposits and refund timelines. More staff to deal with long lines and wait times. Do not confirm reservations for 1 way trips if trucks are not available.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Spencer R. 
Rating:
5.0

Very friendly and knowledgeable staff

BERNARD G. 
Rating:
3.0

Your pricing was a little confusing, our $29.95 rental with $0.89 per km ended up being $155.00 rental while Boeing charged -$1.69 per km. I don't think I'll ever use uhaul services again there are many other options out there. We used it because it was convenient but never again.

Anthony M. 
Rating:
5.0

Selena was amazing to work with during our recent move

ROBERT H. 
Rating:
3.0

Van was muddy and didn't give the impression of it being clean when received and sanitized

MICHAEL J. 
Rating:
4.0

Good friendly service.

DOUGLAS L. 
Rating:
2.0

The app wouldn't work for after hours pick up. I was then placed on hold for 2 hours. The truck was dirty. If it wasn't for Selena (Or Serena?) We would not have been able to get the truck. She came back on her time off to try to help us. I was paying movers who sat waiting for over an hour.

Meighan Y. 
Rating:
4.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

they were excellent

BRENT H. 
Rating:
4.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
5.0

Not complaining but just saying: Tried 4 Uhaul locations trying to locate 15' truck. Very poor customer service. Really rather weird. The girls at 24 Easy St. were super Helpful. Thanks for the Service. Have used it before and will again😁

ELSIE R. 
Rating:
5.0

Customer did not leave a comment.

ADAM ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

I picked up the truck before the facility opened, so after I got the combination I went to the lock box to get the key. The lock was in an awkward place, and VERY hard to open. Surely there must be an easier, more intuitive and better design.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

THOMASE T. 
Rating:
1.0

I had a pick up appointment for 9 AM. I arrived at 8:50. had to wake the person up from sleep. The vehicle assigned to me was not available because the keys were locked inside. Arrangements were made to drive to another location to pick up a vehicle. That person had no idea I was coming. After sorting all things out. I was late leaving by over an hour and had to drive extra KM because of picking up vehicle in new location. Very poor experience.

ROBERTJ H. 
Rating:
3.0

- Did not provide blankets as per my contract requiring me to phone multiple times to follow up how to get them. Had to drive to another UHaul location to get them adding time to my moving day. - Locks to get key too difficult to open despite location acknowledging that. Maybe change them? - Could have filled the truck up with fuel given the distance I needed to move and that fact that I needed to drive 40km to pick up the truck.

Shah M. 
Rating:
5.0

Process was very simple and efficient.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

Gabriela C. 
Rating:
5.0

Provided options and suggestions. Excellent customer service!

Omar C. 
Rating:
4.0

having to maneuver through all the items you offer and services was time consuming and annoying. everything from tape to people that can help...all of that could have been on one page....scroll down and click what you need.

ROSS D. 
Rating:
4.0

Customer did not leave a comment.

BRENT H. 
Rating:
1.0

Make sure that the equipment provided is in the truck when it is getting picked up through the no contact app.

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
2.0

Although we didnt have the greatest experience and almost felt ripped off from that certain location...moving is stressful and expensive enough i wish people wouldnt take advantage. But after speaking with Karon from a head office location she handled the situation so professionally and sorted everything out. This experience wont stop us from using uhaul just maybe calling head office first to make our order. Thank you for handling everything so professionally and timely.

mercedes K. 
Rating:
1.0

Your newly implemented software that requires you to download photos of drivers license etc, does not work. It requires multyple tries and even the onsite attendant (who was very helpful and apologetic) found it agravating as the line up of awaiting customers grew. This further exacebated because last Xmas I had had a worse experience trying to check out a rental out of a location that was closed. I downloaded your APP which proved to be a complete failure. I retried using email and that also failed. Finally a kind person from your head office contacted me by phone and was able to help remotely. It astounds me that more than a month later your software is not functional.

Eduardo S. 
Rating:
4.0

Polite, friendly, customer focused.

scott R. 
Rating:
5.0

very happy with everything

Fred N. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

nothing ..everything was perfect

Fred N. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Very good experience.

Randolph B. 
Rating:
5.0

Jennifer was extremely helpful both with renting a unit and returning the truck. Very knowledgable and friendly.

Tania B. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
4.0

Nothing...staff were great! Helpful, knowledgeble and friendly!!

Mary B. 
Rating:
4.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

UHaul computer was very slow to get me checked out on Sept. 28. Took nearly 30 minutes to get all paperwork done. Very frustrating and took a way too long.

KEN M. 
Rating:
5.0

very hard to reserve a trailer from this location with your customer service agents i had to go though a supervisor to get this trailer took an reasonable amount of time to resolve the matter

mike C. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

The location link on the reservation confirmation was not the actual pickup location so we wasted time finding the real pickup location - I suspect this is not a dealer-specific issue. Truck cab armrest/coffee cup holder was really dirty.

Allan G. 
Rating:
5.0

Great customer service. The attendant walked me through all the questions I had with a friendly and accommodating attitude.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Kristie M. 
Rating:
5.0

Customer did not leave a comment.

Fred R. 
Rating:
1.0

This was totally unacceptable. I booked my truck weeks in advance and they called me the day before to tell me they had no truck for me at my agreed upon location. Only to advise me that the only truck pick up available was in port Perry. This was a huge inconve ience and about 2 hours + total. When I was returning truck I was told I could go to any site, only to find out I would have to pay extra to return to incorrect address. When I got back to the incorrectly scheduled drop off location (I choose this for a pick up not a drop off) I was told I would have to pay for for an additional day. This charge was never put through but man, what a total pain in the arse. I have always used uhaul but after this experience I will never use it again. And i will be sure to tell all of my friends about the terrible experience. Moves are stressful enough, uhaul should know better than to over book trucks.

Sarah A. 
Rating:
5.0

Jennifer (my rep at UHaul) was friendly, knowledgeable and professional. She offered great advice and was a big help. Can't recommend her, and this location, highly enough!

Sue R. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Allan N. 
Rating:
5.0

Even though the U haul webpage was extremely slow, the staff were very good and sped it all up.

Rory S. 
Rating:
5.0

Nothing, the experience was perfect from start to finish!

Jeremy C. 
Rating:
5.0

Everything went smoothly and staff was very friendly

heather M. 
Rating:
3.0

Customer did not leave a comment.

Roberto V. 
Rating:
5.0

The staff were fantastic and very helpful. Will definitely rent some equipment off of them in the future

Darren J. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BettyAnne C. 
Rating:
5.0

Have used this location many times. Always helpful.

Tom K. 
Rating:
3.0

Customer did not leave a comment.

Ellie V. 
Rating:
5.0

Customer did not leave a comment.

Lonita R. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Dear Uhaul. I am a repeat registered business customer of many years. All my information is on my U-Haul account file. This information includes my name, phone number, address and my Driver's Licence Number. To rent a trailer, each and every time, I see no reason why this particular location needs to take a photo of my Driver's Licence. Why not just look at my Driver's Licence and verify this is what is already on my file. This really makes me feel uncomfortable and I feel violated. I worry about identity theft as I see that the repeated picture taking of my personal identification as a severe threat to my personal identity protection and very unnecessary as this information again, is on my file. I simply do not feel safe and confident that multiple photos of my Driver's Licence that are being stored needlessly and I wonder if they are actually safe.

Robert K. 
Rating:
5.0

Very helpful staff.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Judy A. 
Rating:
5.0

Nothing.

John M. 
Rating:
5.0

Customer did not leave a comment.

Gord W. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

I rented the fully covered trailer 6x12 . I wish the trailer tong had a hand crank jack Would consider this trailer a hazard to anyone lifting it up to hook up. I may rent someplace else if they don't put one on. Regards Mike

MIKE L. 
Rating:
4.0

The truck we rented could have been cleaned (swept) a bit better. And all the windows/mirrors should be cleaned - as the salt was pretty thick, so I cleaned them myself with Windex. Overall staff were helpful and it was a good experience.

Roy W. 
No reviews have been submitted for this location.

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