Customer Reviews for Water Mart
(U-Haul Neighborhood Dealer)

747 reviews

5-2006 Robertson Rd   Nepean, ON K2H1A5

(613) 828-4246

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 828-4246

5-2006 Robertson Rd
Nepean, ON K2H1A5

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All aspects went really well. Thanks

Mike E. 
Rating:
3.0

We ordered moving blankets. This location had none and we were not told.

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Josie M. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Lorna J. 
Rating:
5.0

Customer did not leave a comment.

Lionel L. 
Rating:
4.0

Great little truck. Strange way of doing the return gas thing. Truck was three quarters full when I got it so I tried to used their weird gas chart. Filled it just over three quarters but dealer said it needed 15 more dollars of gas. Strange system open to abuse.

David M. 
Rating:
5.0

Customer did not leave a comment.

Dov B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

There was one issue with the truck: after 30 minutes driving on the highway, the TPMS starting flashing. I cycled thru the readings and the RR tire was showing "---". The other three were showing 78, 80 ,84. I stopped at the next service station and checked the tires. All were fine, which indicated to me that the sensor itself was bad. The TPMS reported this issue for the entire trip (1400 km total) but there were no problems with the tires.

John Brian T. 
Rating:
5.0

Gas fill up chart was extremely useful. 10ft Boxtruck was just perfect for moving kitchen cabinets.

James B. 
Rating:
5.0

Very friendly, efficient and courteous. The truck could have been cleaner but seemed well maintained mechanically. Overall a good experience.

Cate W. 
Rating:
4.0

Customer did not leave a comment.

FATIH SULTAN A. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
3.0

I had no assurances that the vehicle was at all sanitized before picking it up, I did my vehicle drop off.on line and have yet to get an official receipt of the amount that is being put on my credit card.. While I get that times are changing, I still appreciate having someone do a walk around the vehicle with me etc... very impersonal

audrey L. 
Rating:
4.0

My only issue was that the blankets I reserved were not put into the truck prior to pick-up. Since I had to pick up the truck before the branch opened, I was forced to do the move without the blankets, which didn't make for a completely smooth move. Everything else was fine.

Simba M. 
Rating:
5.0

Just to check all the equipments. I did reservation for furniture dolly but I did not find it in the truck. And That cause a lot of delay and my moving was very hard.

Mahmoud G. 
Rating:
4.0

MAKE SURE THE WINDSHIELD FLUID IS FULL.

Kent B. 
Rating:
3.0

Customer did not leave a comment.

shelly T. 
Rating:
5.0

Only comment is that the vehicle was completely empty in windshield washer a day where it was really required. Maybe worth ensuring that is vérified. Other wise excellent. Thank you

JEANNOT B. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

not much was awsome

Anthony G. 
Rating:
5.0

Great service. 4 wheel drive would be ideal in the winter months.

Sarah H. 
Rating:
3.0

Inside of the truck was dirty and I didn't get the dolly I ordered.

Zahi M. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

Not much, was perfect

Anthony G. 
Rating:
1.0

The truck that I rented was defective and the rear door was stuck. I called the customer service so many times and first they told me that someone will come to fix it but no one showed up and they started sending me some texts that how should I fix the the truck's door!!! I'm very unsatisfied and I have submitted a fund-refund request.

Milad D. 
Rating:
4.0

Customer did not leave a comment.

Douglas a W. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

Norman O. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Great service! Would recommend! iCook PHO you

Thai N. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Uhaul customer service is responsible, I didn't find my booking was 9pm which should be 9am until a customer service representative called me a few days before picking up. So I still had time to found out this location. The owner at this location was very friendly and efficiently. It only took me 1 minute to finish paper work. The drop-off was only seconds. The truck interior was clean, I didn't even use my prepared blankets for furniture. The parking lot was empty around, no worry to go in-out. Absolutely I will rent at this location against next time.

YAN L. 
Rating:
2.0

I checked in and paid for the rental online but the system didn't let me take the keys for half an hour. Eventually we had to cancel the online reservation and rebooked the same equipment on the spot. Very frustrating experience on a moving day. I have no complaints about the staff and location.. it's the Uhaul reservation system that should improve.

Muhammad U. 
Rating:
5.0

helpful and friendly staff

Suzanne O. 
Rating:
5.0

Customer did not leave a comment.

Serguei J. 
Rating:
5.0

Customer did not leave a comment.

Laura O. 
Rating:
3.0

I'm really not sure. The guy had a sketchy looking credit card swiping thing and it “didn't go through” the first time and asked me to swipe again. My husband had identity theft in the past with this exact same scenario. I will be keeping a close eye on my account for any unusual activity and I really hope it wasn't a fraud operation running from there.

Mindy M. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

The back-left headlight was out, resulting in the back-left turning signal not functioning. Otherwise, the vehicle was clean and well functioning.

Anthony C. 
Rating:
5.0

The young Man was very pleasant to deal with

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

allan P. 
Rating:
5.0

Customer did not leave a comment.

Philippe L. 
Rating:
5.0

Great service and very accommodating!

Tristen A. 
Rating:
5.0

Customer did not leave a comment.

YVES C. 
Rating:
5.0

Friendly service

Mohammed Raheel R. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

Deb V. 
Rating:
5.0

Customer did not leave a comment.

zhan X. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Customer did not leave a comment.

Trevor A. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

Customer did not leave a comment.

Kathy E. 
Rating:
5.0

Customer did not leave a comment.

Hani A. 
Rating:
5.0

Customer did not leave a comment.

Lisandro A. 
Rating:
4.0

Truck smelled like booze in the back, not really a big deal for me, but it wasn't ideal. I had to drive 10 extra expensive kms to get blankets because they didn't have them at the pick up location. Had to wait too long on hold to get a uhaul person on the phone (both the main location and the toll free number). The people I dealt with at the counters I went to were very polite, helpful and friendly.

JAYA S. 
Rating:
5.0

Fix the app! It would not submit pictures on pick up or on drop off.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

joanne O. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

I wanted to pick up my truck at 8:30 am but the system showed me the earliest time was 10 am. I got there at 9:30 am and noticed that two trucks the same size as the one I rented were available and I could pick it up earlier. Please fix the bug in your booking software.

Shahin A. 
Rating:
5.0

Customer did not leave a comment.

Marah M. 
Rating:
1.0

I asked the agent when I should return the truck, twice he told me 9.50 am and I came back at 9.45 and he told me that I was charged for two days. I didn't have my contract and I didn't sign anything and he told me 9.50 and not 9.15.I am so disappointed. I need to be charged for one day and not two days. He didn't do well. I am not happy. I am going to let some people about being not fair and trustable. Please my money back, this is not right.

Fabrick B. 
Rating:
5.0

Customer did not leave a comment.

Kerry O. 
Rating:
1.0

Rude owner to a customer who was forced to wait 2 hours for store to open; yelled at the cx not to give him attitude. No apology, no asking for forgiveness; just got angry at the cx when the cx complained about the wait. Impolite to me. Just an idiot of an owner.

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Mileage charge was way over! When I called to discuss it I was told that the odometer was in miles and not kilometres which only makes matters worse. Google Maps says I drove the truck 52km, which is the same as what the odometer read when I returned the truck. When I got the bill the next morning, it was showing that I had driven 68 and when converted to km I was charged for 109 instead of 52.

August W. 
Rating:
2.0

U-Haul called me two days before my pickup, and tried to move my previously confirmed pickup location to the far end of the city. When I protested, it was moved to here (still 15km out of my way). I also ordered a pack of furniture blankets, which were not available when I arrived to get my vehicle. Some of my furniture was damaged in the move, and I think this is partly the fault of U-Haul not having what I had ordered 10 days before. The person working here was friendly and helpful.

Alex G. 
Rating:
3.0

Horrible experience coming up to this day. My reservation was moved 4 times by 4 different people. The charge was also more then quoted. Will not be using again.

Emma B. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
4.0

The truck & location were fine (although the truck did not drive like a van as it was a very shaky ride). I was disappointed to have zero gas in the truck (gauge was below empty) when I picked it up. I was very tempted to drive on fumes upon return.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

Xuanyu W. 
Rating:
4.0

Compared to some other locations, the operator at this location is friendly and helpful.

Mimi H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
2.0

I rented 2 dozens Furniture Pads and none were in the truck. I try to call the place the day before the move to make sure everything was there and couldn't get a hold of somebody there... Tried 3 times for 30 minutes holding the line each time.

Jean-Maxime L. 
Rating:
3.0

Dropped off the truck in the evening and no one was there.

Richard M. 
Rating:
5.0

Absolutely nothing as the service was exceptional. I am especially appreciative of the agent who responded to my call regarding my lost/misplaced eyeglasses. Thank you!

Michael C. 
Rating:
5.0

For starters u could give a hoot bout ur customers..the folks where I picked the truck at was more than amazzen..caring and above and beyond truly there for ur customers..cant say the same about ur booking dept..maybe they should be better trained and taught.not lie to ur customers..I TOLD THEM 4 TIMES I ONLY HAD A DEBT/CREDIT CARD AND WOULD THAT WORK FOR THE FULL TRANSACTION AND WAS TOLD YES IT WOULD ONLY TO BE TOLD NO WHEN PICKI G UP THE R TRUCK..ONLY CREDIT CARDS OR $300 CASH DEPOSIT..THEY DONT TAKE DEBT..SUCH A SHIT SHOW..I LOST TIME..CASH..AND MY TRUST IN UR SERVICES..THX FOR THE VERY LARGE HEADACHE..JUST A REMINDER THAT THE FELLOW WHERE I PICKED UP THE TRUCK WAS WONDERFUL...A LUCKY THING FOR UR COMPANY AND VERY LUCKY FOR ME...

Patricia P. 
Rating:
5.0

I want to take this time to say that the Watermart location was amazing. The team at watermart should be made aware of how awesome they are. There were a ton of issues with Uhaul and watermart went above and beyond to help get those issues sorted. However, I am extremely unimpressed with Uhaul and my overall experience. You book over a month in advance and the day before you are supposed to move get a call to say your vehicle isn't ready for the day/time you want. I had someone flying in to help with the move and the day before was made aware that we may not have a truck to move anything. The system is unbelievably flawed. I called Uhaul to get it sorted and they were no help. Brushed me off, didn't care, just said “well there's a lot of people who want trucks this day”. So it's my issue that I booked a month in advance and others wanted trucks on the same day? They ended up directing me to a number of their scheduling team, only for me to find out after I hung up with the representative that this scheduling team number is out of service. Luckily we called watermart, told them the situation and they were on the lookout for a truck for us. Completely unprofessional service by Uhaul. Water Mart saved the day!

Erin B. 
Rating:
5.0

you may want to talk to your 3990 Prince of Wales location, I had requested drop off at this location as its a few KM from our home. they sent us an email informing us to take it to another location. this is what they sent; Good afternoon, Sean This is Uhaul @ 3990 prince of wales dr. Nepean, ON. Due to the limited parking space in our gas station, we won't be able to take any Uhaul one-way drop off now. Could you please drop the trailer to any other locations in Ottawa if you feel convenient. Other Uhaul location in Ottawa: 5-2006 Robertson Rd, Nepean, ON K2H 1A5 110 Bentley Ave, Ottawa, ON K2E 6T9 2720 Queensview Dr, Ottawa, ON K2B 1A5 383 Coventry Rd, Ottawa, ON K1K 2C5 15 Campbell Reid Ct, Kanata, ON K2K 1X7 1725 Dunrobin Rd, Kanata, ON K2K 1X7 Thank you so much for your understanding and cooperation.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
3.0

The truck still had garbage in it from a previous rental. I did not book to pick up at this location and it was miles from where I wanted to rent from. I reserved for an out of town trip and the vehicle was no where near full so I had to get gas as soon as I got in the truck. Not to convenient considering I was renting for an 800 km trip. I had a reservation at a different location and was not informed of the change in pick up location until I arrived at the location I had chosen to pick up which was near where I needed to be. It was a twenty minute drive to the other location. The clerk asked me where I was dropping off the truck. I told him I had scheduled to deliver in Windsor. He asked me to pick a location. All the choices he gave me were in the United States. Obviously not possible not convenient.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
4.0

Be prepared for changes to the size of truck and to the locations for pick up and drop off. Having changes to all three had added extra stress to the whole moving experience.

Mae W. 
Rating:
5.0

Quick, painless and had after hours key drop-off so I didn't have to keep the truck longer than i needed to.. Highly recommended.

Scott B. 
Rating:
5.0

Convenient location and great customer service.

Byron R. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Efficient and friendly service.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Alistone S. 
Rating:
5.0

Family members have used this location in the past, which is why I chose it this time when I needed a truck to move some furniture.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
5.0

Very easy return - as it should be. The location's parking does not easily fit a large truck, but has plenty of space for you to park it.

Igor B. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Staff is professional, helpful and friendly. Renting from u-haul has been an excellent, hassle-free experience. Keep it up and thank you very much for outstanding service!

William Bill B. 
Rating:
5.0

Customer did not leave a comment.

Ernestina F. 
Rating:
2.0

I ordered 12 blankets and a dolly, neither of them were in the truck when i picked it up. I also got charged twice for the same truck rental. Not pleased at all.

Jeff B. 
No reviews have been submitted for this location.

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