Customer Reviews for Water Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Water Mart

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MOULOUD A. on

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You just charged me $30 for cleaning. The truck was clean and when i took it it was not that clean. This is a good way to steal people's money. I would not recommend this location.

Jeffrey P. on

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Customer did not leave a comment.

James H. on

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Very polite and attentive.

igor T. on

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I noticed that right hand (passenger side) mirror did not maintain the setting. bumps moved the mirror and looked at he pavement! Even after adjustment it wert AOL! Otherwise great truck!!!!! igor

ros M. on

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U-Haul manager at Water Mart in Bells Corner, Ottawa is very friendly and easy going gentleman. It was a very pleasant experience to rent the U-Haul truck. And trust me - I know what I am saying - because before I went to Water Mart location, I've been to another two U-Haul places in the area (I won't be naming them). If I have to - I will rent here again. Cheers!

Matthew M. on

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Water Mart is always extremely friendly and professional- always a pleasure. That being said, every time I rent a uhaul there is always so much confusion about where the pick up location is. I don't know what needs to be done, but I feel the online bookings should be clearer.

Rebecca S. on

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The gentleman made is easy to drop the truck off - service with a smile.

william D. on

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The truck was generally clean (no garbage), but clearly, with constant use, the cab area doesn't see a regular cleaning. The box section of the truck was clean, although the rails/runners for the back door hadn't seen oil in a while, so a few squirts of WD-40 solved that issue ---- again just constant use. Generally....happy.

Joe V. on

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mika A. on

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Alexander T. on

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Great Service and Great Job Peter! Very very appreciate.

Kirran I. on

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The service was excellent! Our reservation was accurate and easy to confirm. The man helping us at the pickup location was very friendly and personable. He started a long day off with a smile!

David G. on

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Keith A. on

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JUAN M. on

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Susan B. on

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one small problem was that someone before me was smoking in the van and the smell was quite bad, maybe a NO SMOKING sign in the cab. Thanks.

Stephane D. on

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Scott M. on

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The staff was very helpful.

Stephen T. on

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The truck was dirty inside, I had to sweep it out and get rid of small rubbish, the guy that served us is a liar, he mad a promise about it being ok to return the truck an hour late, then even when I saw him and spoke to him, he made the same promise to my face, half an hour later the e-invoice arrived and he had charged me an extra day. DON'T MAKE PROMISES THAT YOU HAVE NO INTENTION OF KEEPING

Jacalyn F. on

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Chad D. on

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Peter W. on

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The rental experience was fine, but returning wasn't: I returned the vehicle a day early but THEY DIDN'T CHECK THEIR KEY BOX, so I got charged for two days instead of one. When I called, they said "Oh, we didn't see it, call UHaul". Terrible service experience.

Kevin B. on

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Peter V. on

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kumar M. on

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Service at the counter was as bad as you can think of

caroline B. on

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The original location that I was directed to pick up my vehicle did not have any vehicle available for me. The person behind the counter said "oh well, this happens all the time. Here is a 1-800 number to call". Thank goodness someone was able to find an available vehicle not from from the original place. I was really quite annoyed that I took the time to make a reservation, got a confirmation number and there wasn't a vehicle available for me. Poor service.

Theresa Q. on

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Customer did not leave a comment.

Sarah L. on

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The representatives at Water Mart were friendly and enthusiastic. I appreciated their knowledge of the uhaul process. Unfortunately the new computer system upgrade made my initial reservation unable to be located on the system. This issue was resolved and our overall experience was very positive.

Andrew S. on

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The agent that help me went above and beyond so I was able to get a vehicle last minute on the first of the month, after I got screwed over by one of your competitors. Will definitely rent from and recommend this location!

Stephen W. on

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There were some yellow lights on the dash. ABS and Trailer.

Nicole Y. on

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Needs better signage. Great customer service. Very friendly

Vic D. on

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Customer did not leave a comment.