The guy at the counter (I'm sorry, I don't remember his name) was great! He was very nice and professional.Jerry D.
Customer Reviews for West Coast Self Storage Costa Mesa
(U-Haul Neighborhood Dealer)
Costa Mesa, CA 92627
(On Harbor blvd Between 19th st and Hamiltonwest side of Harbor)
Services at this Location:
9:30 am - 12:30 pm / 1:30 pm - 6 pm
10 am - 12 pm / 1 pm - 2 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doin what you're doin. Uhaul vehicle and storage rental services are THE BEST in the country! So, just keep doin what your doin and THANK YOU 🙃🇺🇸😊JOHNE P.
Not enough parking spacesKeri D.
Acquiring and returning the vehicle couldn't have been easier. The guy who helped me(sorry I don't remember his name) was nice and got me in and out very fast. Would definitely recommend this location.Nathaniel L.
Customer did not leave a comment.Danyielle W.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.NinaRichie A.
The salespeople were great. The location was a little hard to find.MARK N.
Newer truck. Very helpful staff definitely use them againdavid A.
Customer did not leave a comment.Raul R.
Jessi was amazing. Everything so quick & easy. Truck was clean. Process was seamless.ingrid R.
The associate was so friendly and helpful, it turned into a very fun experience, was able to deliver my small load and return in time to return and thank her!james B.
Trina's customer service - and her refreshingly- friendly personality! - was fantastic so thank you! This said, the truck did the job (I needed it to do) but it was very old and â€œno techâ€ - no a/c nor even power windows!? - and it did not seem to be very clean.kevin K.
Our pick-up time was 10 am and we were running late and got there at noon and the only truck was a 10-footer vs the 15-footer we wanted. Your attendant had the nerve to say, "WE CAN'T RENT YOU A TRUCK WE DONT HAVE." Inappropriate. Practice better customer service skills. And don't rent out a truck that is already reserved.mauricio G.
Customer did not leave a comment.Mac Y.
Customer did not leave a comment.CYNTHIA S.
Great job!Cesar C.
Jackie was a pleasure to work with!MITCHEL S.
Fast and easyAshleigh G.
Customer did not leave a comment.Lucino S.
Customer did not leave a comment.Shikira P.
Customer did not leave a comment.PATRICIA F.
Customer did not leave a comment.DEBORAH T.
Customer did not leave a comment.Ji Hyun K.
Renting this van from U Haul couldn't have been easier and Jackie was so helpful and informative.Andrea E.
Excellent service and the truck was in excellent shape it was easy peasy to rent and drop offjerry C.
The Ladies in the office are very nice, courteous and helpful my only disappoint is the truck that I rented was one of the old ones the odometer added like 10 miles more because I drove to my storage twice which is 10 miles per way and to Costco for gas in the most case scenario I'd say I'd drove between 50 to 55 miles ( No freeways ) I had to pay for 64 or 65 miles I don't have the contract with me right now but I remember is was to much .. I like do business with U-Haul from now on I only would take very modern vehicles .. seems stores from corporate renew their fleet often over all the independent contractor I used this time was very efficient and helpful .ANA G.
poorly marked, so very hard to find. No parking makes pickup and dropoff difficult. The staff are wonderful, but often juggling too much.Tyler H.
Customer did not leave a comment.KIMBERLY C.
Customer did not leave a comment.Willis F.
Customer did not leave a comment.ALISA C.
Some of the equipment I had scheduled far ahead of time was giving away. Made it impossible to move. Received the truck with an empty tank of gas.Sarah W.
The lady in charge was awesome, very helpful and efficient! Two thumbs up for her!!Carlos P.
Customer did not leave a comment.DAVID I.
Customer did not leave a comment.ANDREA F.
Customer did not leave a comment.Kim F.
Inside was clean but the windshield was very spotty. Great customer service and easy to pick up & return.STACY M.
Customer did not leave a comment.JEFFREY Z.
Customer did not leave a comment.John P.
Great Place!ROBERT G.
Customer did not leave a comment.MICHAEL L.
Ensure all extras reserved are delivered or inform the customer back. The reserved dolly was not in the truck upon pickup.Robert V.
Customer did not leave a comment.HILARY W.
Customer did not leave a comment.DANIELLE T.
Garbage from prior renter was left behind in the drivers and passenger side doors, seats needed to be vacuum, no windshield wiper fluid, the windows were dirty and hard to look through. We could't use the AC, as there was an awful smell coming through. The steering wheel was sticky.SHELLY B.
Customer did not leave a comment.Hanna Y.
The lady running the store has been so very nice. She has improved my opinion of Uhaul. I used uhaul yeats ago several different locations and the service was most often not so great. The lady at this store was absolutely great.Ronald W.
Easy drop offKAELIN S.
Customer did not leave a comment.Sandra I.
The 24/7 self check in didn't work. I tried calling uhaul's customer service line because the store wouldn't open for another 2.5 hours, but was left on hold for a very long time and never ended up talking to anyone. I ended up having to reschedule my move with multiple people for hours later when the store opened. The store worker was helpful but because of uhaul's defective website and nonexistent phone help, I would never recommend you to anyone. 1/10.JASON C.
Love this new location that I found. Very nice people and excellent service. Thank you!Christien C.
Customer did not leave a comment.Gary L.
i ordered a 10 foot truck online and I got a smaller one.Lorri W.
Keep going the way it is.ADAM C.
Customer did not leave a comment.Remigijus M.
They changed my reservation without telling me so my drop off point was far and they wanted to charge me 200 dollars to leave it where I originally reserved to drop itLUCY M.
Customer did not leave a comment.MICHAEL F.
Lady at the counter was awesome.STUART G.
Customer did not leave a comment.ARIENNE R.
Customer did not leave a comment.CHRISTINA D.
Customer did not leave a comment.Jerad F.
Customer did not leave a comment.Tiffany C.
Great customer service , friendly and very helpful . Would definitely recommend this place to friends and family.EMANUEL R.
All good.Bernie H.
Customer did not leave a comment.LAUREN H.
Great serviceCarina A.
The site manager Cameron went beyond his duty to provide the best customer service possible very professional would definitely recommend people to go there and as well I would go again thank you so much CameronTracy N.
The manager of that location is just awesome. I will go back to that location specifically every time I use U-HaulJeff P.
Customer did not leave a comment.paul B.
Customer did not leave a comment.Derrick D.
Customer did not leave a comment.Diane T.
Customer did not leave a comment.Patricia R.
van was really dirty and i believe i was charged for cleaning fee which was not told to me upon checkoutGreer G.
Customer did not leave a comment.KYLE K.
Customer service staff was friendly and made the process seamless.Jessica F.
Customer did not leave a comment.christopher A.
Location was good. Service to pick up vehicle was poor. Because of technical issues in the website and nonsense that was asked for by the online vehicle approval release service I was late to my assignment by an hour. Unacceptable.Gabriel E.
Gal that helped me was great!sherri C.
Great location and no issues, will use again. Thanks CC CarsonCharlton C.
Jackie was so friendly and helpful, even when we needed to change our reservation so many times! Definitely appreciate the serviceSophia G.
Jackie the operator at the rental shop was awesome!robert M.
No improvement needed. I'm very happy with the service & will definitely referred to a friend if they need to rent. Keep up the Excellent job & service!!!Miles B.
Already have recommended. The Lady Manager is one of the nicest, honest and helpful persons I have met in a very long time. Same with the assistant Manager. A wonderful experience.Rex B.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Tonny M.
Have a bit of a discrepancy on the total amount billed when i returned the vehicle. Other than that,, the staff was friendly and flexibleDaryl S.
Wonderful service with a smile!!Jeff G.
Could have been friendlier and on time.Kari L.
Everything was excellent including XavierCarter F.
Customer did not leave a comment.David J.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.Bradley B.
Great customer service ... very professional and went out of his way to provide us with latex glove ... thank youLuis F B.
The manager and her team were super nice, educated and friendly. The Manager even Lysoled down the steering wheel and console before I hopped in. Great Management and inventory for small truck rentals.Don B.
The store was closed and I took mine a long time to make the final arrangements over the phone to be able to take possession of the truck. I reserved a dolly which was not inside the vehicle by the time I was at the store so I had to go to a different location for a dolly and spent a long time explaining my situation to the manager in order for him to give me a dolly.Arturo A.
The pickup process with the app is not straightforward. I was charged for fuel and miles. I didn't make a note of the exact fuel level before I took the truck, and nobody told me what it was. I put 3/8 tank when dropping off, which is close to where it was when I grabbed it (only drove 15 miles). How is that enough info to determine what my fuel charge should be?Sarah M.
Customer did not leave a comment.Shea R.
Customer did not leave a comment.Quentin W.
vans are always dirty but service is greatGeorge L.
More parkingCharles B.