Customer Reviews for Wheeler Auto Supply
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Wheeler Auto Supply
William H. on
The lady went out of her way to help me return the boxes that were not used!
John A. on
Very helpful. he dealt with some errors that the telephone rep messed up in a timely manner.
Grace R. on
Who I booked with was not clear in communicating the difference in fees when utilizing the drop off location. I was under the impression it was $40 but found out it was $100. The communication was subpar and frustrating
Ashley T. on
I was supposed to pick up the key on Sunday morning but it was not in the truck meaning I had to postpone my move a whole day until someone was able to retrieve the key for me. This was a huge inconvenience for me because I had a lot of help for Sunday but no one was able to help Monday.
William S. on
The owner of the shop that rented me the uhaul is a scam artist. Never let them copy and paste your signature to a contract you can’t see. Uhaul is beyond the worst company I have ever done business with.
tim S. on
I do not like how the gas situation goes...I know that I put in more than was necessary when I returned the vehicle
Douglas M. on
This location was absolutely perfect for my purposes on this rental. It was much closer to my loading location than what I have experienced in the past, which saved at least an hour of driving compared to picking up in Des Moines. If this location could be expanded for Uhaul service, I think it would help serve the Iowa State University customers as a supplement to the location in Ames.
Jacob S. on
The customer service was really good at the pickup location. The staff was friendly and helpful.
keith L. on
No problems
Debra W. on
WE HAD AN ARRANGEMENT SINCE AUGUST 3RD FOR PICK UP AT 4:00 ON FRIDAY AUGUST 10TH IN IOWA FALLS. IOWA FALLS IS 20 MINUTES FROM OUR HOUSE. A FEW DAYS BEFORE THIS PICK UP WE DID CHANGE THE TIME OF PICK UP TO 10:00 ON THAT SAME DATE. WE THEN RECEIVED NOTICE FROM YOU THAT THE TRUCK WAS ONLY AVAILABLE IN STORY CITY, (55 MINUTES AWAY. IT TOOK TWO PEOPE OF COURSE, SO BASICALLY LOST FOUR HOURS RATHER THEN LESS THEN ONE HOUR BETWEEN THE TWO PEOPLE. IF IT WAS A MATTER OF HAVING TO STAY AT THE THE ORIGINAL TIME SLOT, WE SHOULD HAVE BEEN TOLD THIS! BUT I DON'T BELIEVE THIS WAS THE CASE SINCE OUR SON WAS IN IOWA FALLS WHILE WE WENT TO GET THE TRUCK IN STORY CITY AND THERE WAS THE TRUCK WE REQUESTED IN THE IOWA FALLS PARKING LOT. THIS IS SOME KIND OF HANKY PANKY GOING ON HERE, AND THE $50.00 FOR THE HASSLE DOES NOT COVER THE HASSLE. WE ALL WILL CONTINUE TO TELL ANYONE WHO SAYS THEY WILL BE USING U-HAUL OUR EXPERIENCE FOR THE REST OF OUR LIVES I CAN TELL YOU!
Rian F. on
The Story City, IA location was beyond helpful, however the reservation was made for Ames, IA. At no point in time was I informed I was going to have to drive out of town to pick up the trailer. The staff at the Ames location were rude and unhelpful. Overall Ames was very unprofessional. It would be unlikely our business uses this location ever again.