Archibald P.
Everything was terrific!
Customer Reviews for Willsie Equipment Sales Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Willsie Equipment Sales Inc
Mark D.
Had trouble with the on-line pickup, site is very confusing.
KELLYA S.
When I went for the drop-off, the door was open but no staff to be found. I called out 4 or 5 times and finally, a man appeared. I told him that I was there to drop off a U-haul trailer and he said "oh, just drop it anywhere I'll deal with it tomorrow. have a nice day". A different experience!
Neil M.
Very helpful and easy to deal with friendly staff
steve T.
great guys! thanks,
Steve S.
The pick up and drop off went well I have no complaints
George W.
I have rented U Haul's in Canada & the U.S. easily over one hundred times in total and this specific location is my all time favorite. The young gentleman made the booking with ease while being extremely kind and welcoming. Would definitely suggest anyone to book this location if ever in the area. I was fatigued after working an all nighter then I loaded a 26ft full of garbage with 3 other men. When I arrived at the dump they only let one person offload it. I was the driver to I was the lucky one. When returning the truck the young man came out upon my arrival, helped me with the check in to get me on my way. Even had the cash readily available. Talk about smooth sailing. Very, very pleased. Take care my friend & thanks again for the great customer service experience ??
Patrick I.
I found this location, Willmsies in Thedford to be excellent. Very friendly and accommodating. The truck I had reserved had not been returned by the previous renter and they called me to say it would be delayed and he was going to chase it down. He did and they had it back in no time. This in my opinion is going the extra mile. The truck was clean and in good shape. I would rent there in a heartbeat again.
William W.
Abso great, thanks so much. Easy in and out.
TOM S.
Install a Jack so it's easy to hook up to the truck
Jeri-Lynn M.
Fill the fuel tanks to full, it is much easier to fill them up after usage and as well the customer can take the rental and go without filling it up right away, seems like it would be a great way to best serve the customer
THOMAS M.
milage charges to high
david S.
truck was amazing location is dirty and cluttered
Leah V.
I am SO happy with Randy at the Willsie Equipment Thedford location!!! I was very frusterated with UHAUL as I booked over a month ago and kept getting the run around for pick up location. NOTHING could be "confirmed" (I called 5 Uhauls and the main UHAUL) until the day before the move which DOES NOT WORK for planning a move!! I finally spoke on the phone with Randy and he was wonderful to work with and confirmed my truck a week out. I honestly think UHAUL needs to rethink having depot locations if they can't reserve trucks there. The depot managers are excellent to talk to- but the UHAUL business is not. I would of had to drive and pay $200 just to pick up where they wanted me to- an hour each way! Thank you Randy for giving me the peace of mind!
Randy C.
A little difficult getting the ID verification completed. Maybe an issue with network connection issues out in the county
Janice P.
The worker tried his best but could not complete the task- I feel fault lies with UHAUL. This location is not up to date on your system.
SYLVIA Q.
they were closed when we dropped off the vehicle
Ken B.
if truck order in Mitchell On, then why should I have to drive 1 hour to thedford for pickup
MARK S.
Already recommended this location to our neighbour
Roy H.
I called in advance to ensure they were still a dealer since the original one on the website was no longer a U haul dealer. They were very helpful and told us where to leave the keys/truck etc.
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