Customer Reviews for Wingdale Automotive
(U-Haul Neighborhood Dealer)

251 reviews

1827 Rte 22   Wingdale, NY 12594

(845) 832-0180

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(845) 832-0180

1827 Rte 22
Wingdale, NY 12594

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
3.0

Customer did not leave a comment.

Silvio M. 
Rating:
4.0

truck was ready to roll for me, easy pull out . Clean and guy had paperwork ready for me. Easy breezy !

Holly M. 
Rating:
5.0

There were no instructions upon check in on how to retrieve the key. We still had to go inside into the location to pickup and return the key.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

You need to fix the key ignition , it locks the steering wheel and it's very hard to unlock it and start the truck , also don't recommend 4 hours on the website , because people tend to get confused and hot that button , and wind up paying for 2 days just like I did , so I really wasn't HAPPY with that

Maz D. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Super easy and convenient. Staff friendly and courteous.

Maureen C. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

No improvement needed. Truck was ready to go and Jason even pulled it up to the front door for me. Very pleasant and professional. Took care of us quickly too. Will definitely recommend to friends and colleagues.

Holly M. 
Rating:
5.0

Nothing,I was very satisfied.

Griffin B. 
Rating:
4.0

Have them write the miles used and time delivered before customer leaves thanks

AURORAR F. 
Rating:
4.0

Everything went pretty smoothly with this rental. I actually was able to go through the entire check-in and check-out processes on the App without any glitches for once.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

KURTJ B. 
Rating:
5.0

The guts at wingdale auto couldnt have helped me more, Ill definitely be back the next time i need a truck!

Travis M. 
Rating:
5.0

I also rented a dolly that was not provided with the truck to the pick up location. Not the fault of the Wingdale office. Also the truck provided had a crack in the windshield when it was delivered.

Julianne C. 
Rating:
4.0

The process of reserving, picking up, & returning a rental vehicle was smooth & easy. The vehicle was in great condition & performed well. The *only* slight difficulty was a lack of parking/maneuvering space near the building, but that was a fairly minor inconvenience. I would happily go to this facility for a rental vehicle again.

MaryHope S. 
Rating:
1.0

I reserved a dolly and moving pads neither of which were available at the rental location which greatly impacted by move out of New York City. The folks that I got the truck from we're very indifferent though nice. The truck had a major crack in the windshield. This is my second experience with you all equipment being damaged or not working great. But the fact that Rental equipment was that not available upon delivery is really disappointing.

Christopher D. 
Rating:
5.0

Jason was extremely nice and knowledgeable

Francheska K. 
Rating:
3.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

The mobile check-out process was very difficult. There is no Cellular or Public WiFi Service at this location, so having a mobile check-out process is complicated. There were another two people at the location having the same Mobile check-out process issues that I experienced. Also the check-out process is not very intuitive. There are many steps that require pictures and uploads, however nowhere is this outlined when reserving your vehicle. U-Haul needs to do a better job on communicating this to customers as well as provide Public WiFi Access.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

DONALDJOHN M. 
Rating:
5.0

Customer did not leave a comment.

DANIELV P. 
Rating:
2.0

Truck didn't have supplies I ordered in it and the location was closed. Pickup was through the app...

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C. 
Rating:
4.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Work on Saturdays.

JIMMYBILL M. 
Rating:
4.0

While we were on our way to WIngdale Automotive at the end of the work day, I got a text announcing that the drop off location had changed and that it was 3 towns away in Pawling NY. We were 5 minutes away from Wingdale when that happened! I called UHaul and insisted that the drop-off location remain in Wingdale. A wonderful person named Jamie agreed to straighten things out and we went on to Wingdale Automotive, where they were very helpful and friendly. It is my hope that UHaul will stop making these last minute changes.

Theodora S. 
Rating:
1.0

3 words. Very POOR customer!!!!

pernell M. 
Rating:
5.0

Very good experience.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

Tamra M. 
Rating:
5.0

Customer did not leave a comment.

JAMESEDWARD C. 
Rating:
1.0

There's one bar to no cell service or WiFi at the location. It was extremely difficult and U-Haul customer service was not very helpful.

colin O. 
Rating:
5.0

The guys at rbis location are wonderful!

DANIELV P. 
Rating:
5.0

Customer did not leave a comment.

Darlene D. 
Rating:
4.0

Customer did not leave a comment.

choi D. 
Rating:
5.0

Can't improve perfection. Great staff Dan was a pleasure to deal with!

DANIELV P. 
Rating:
5.0

Great service i was in and out with no problems

Larry W. 
Rating:
5.0

Nothing! Great people, great customer service!

CHRISTOPHERT R. 
Rating:
5.0

Customer did not leave a comment.

DANIELV P. 
Rating:
5.0

Excellent customer service!

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Muhammad I. 
Rating:
4.0

Customer did not leave a comment.

JIMMYL M. 
Rating:
2.0

We were supposed to pick the rental up at 7. Their was no key left. Had to wait until they opened at 9.

Michael L. 
Rating:
5.0

Make sure the truck is working correctly. The truck made a weird sound when i drove down a hill pressing the brake it appeared to be working overtime.

Alison S. 
Rating:
5.0

The location finder in the U Haul app was not functioning despite my phone indicating good phone service. Spent 15 minutes attempting to connect.

Gary W. 
Rating:
5.0

The location handled things just fine. However, Uhaul itself could improve. It took me 90 minutes to get the rental through. The reservation was made previously but it wasn't until the end of paperwork that a notification the account was flagged popped up. The hold time to resolve the issue was excessive. And once the issue was resolved (which was an error on Uhauls side) it still didn't clear the transaction so it took more time. The facility handled the situation as best as they could. I will give serious consideration to using companies besides Uhaul though. Resolving a flag on the account should have been a smoother, faster process or should have popped up the evening the reservation was made.

Jaime B. 
Rating:
5.0

Location was super friendly and helpful.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Thomasgerard T. 
Rating:
5.0

Everything was great! So i get there, probably 30 minutes after closing time, and thank god the guy was still there! Thank you Lord Jesus, bc i did not know how to work this u-haul app thing that you're supposed to do when dropping off the truck. This guy was so nice & very polite & said he'd take care of everything, so I didn't have to do it, thank you lord Jesus! He looked tired, but i understand, (long day), but he still took the time to take care of me & handle everything. All i had to do was leave the key & that's it. My drop off was 5 minutes from my new place which was perfect! Thank you!!!

jadviga I. 
Rating:
5.0

Customer did not leave a comment.

clifford J. 
Rating:
5.0

water leak on upper right hand side of the "attic"

Tom R. 
Rating:
1.0

The garage where we were scheduled to pick up the truck didn't open at the time that was advertised and we had to wait for almost an hour. Then they charged me for 2 dolley's and moving pads that I did not rent. When I called to correct the bill, I was told they would credit the bill and send me the corrected invoice. I never received a corrected invoice so 3 days later my boyfriend called the garage where we rented the truck and was told he had to call U-haul directly to correct the bill. He did so. and the woman he spoke with only credited the $54 and not the tax I had been charged. He had to explain to her that the tax should be credited as well, and was forced to argue the point. The U-haul representative then offered a $25 voucher for “next time”, to which he told her there wouldn't be a next time, and she should also credit my account for that amount. She agreed to do so but did not do it. I received an email with a coupon...that I don't want, as I will not be using U-haul for any services again. It was an all around bad experience with even worse service.

Deborah R. 
Rating:
5.0

The drop off facility was great. The owner came out to greet me to say hello and to make sure everything was OK. I would definitely rate the facility to others.

Brandon P. 
Rating:
3.0

Customer did not leave a comment.

Ben M. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

Helena A. 
Rating:
4.0

Customer did not leave a comment.

Joy G. 
Rating:
5.0

Customer did not leave a comment.

Patrice G. 
Rating:
5.0

Johnny the owner was a great guy to do business with.

Dave H. 
Rating:
5.0

Dan and Gianni are great guys!!!

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Charles I. 
Rating:
5.0

You're doing great! Everything was explained in a courteous and professional manner and the size of the truck was exactly what I needed. Thank you.

JOE V. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Ghana S. 
Rating:
5.0

Very nice folks, no problems at all.

JOHN W. 
Rating:
5.0

Cleanest and nicest repair shop office I have ever seen anywhere!!

Henry M. 
Rating:
5.0

Provide the rental location with furniture blankets to purchase.

Paula W. 
Rating:
2.0

I have rented 3 U-Hauls in the past 6 months for business. This was the dirtiest one that I have ever gotten. For only having 55K miles on it. The floor was muddy, there was garbage in the cab still and the cup holders were filled with someones sprinkles? When I was there, the place was closed, someone drove up with a U-haul and went inside and opened a garage bay door and started filling up their tires on the U-haul they were driving. Does that mean they are using fleet trucks for personal use? Then I wonder why they are so filthy.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

michelle B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

fast and flexible, will recommend

Qiang Z. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Gianni T. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

All good

JEROME S. 
Rating:
5.0

I was very impressed with the staff's courtesy and helpfulness.

jose M. 
Rating:
3.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

You can't improve perfect...

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

Would never rent from uhaul again and definitely not for the location I rented from. The worst customer service. Yelling at me in front of customers. My rental was for 8 didnt get it till 945 and lost an hour of my regular job because I started late. Yes you guys did reimburse me 50 but still wasnt enough... I lost 45. Just from my job. And I couldnt even finish moveing my daughter.. so lost more time the next day because I lost 2 hours of my time. Waiting for the truck.

Chris S. 
Rating:
5.0

No improvement needed excellent service friendly and informative 100% satisfied

raymond B. 
Rating:
3.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

They were very nice and helpful!

Kathleen K. 
Rating:
5.0

Great customer experience and Gianni from Wingdale Automotive was excellent and efficient. They did a nice job getting that building up and running and now also a place to rent Uhaul equipment. Will rent again!

James C. 
Rating:
1.0

very bad, no word to say.

zhen W. 
No reviews have been submitted for this location.

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