Customer Reviews for Youngs Tobacco 2
(U-Haul Neighborhood Dealer)

596 reviews

1721 Spurlock Rd   Nederland, TX 77627
(Accross the street from Nederland High School corner 18th & Spurlock Road)

(409) 527-5893

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 527-5893

1721 Spurlock Rd
Nederland, TX 77627
(Accross the street from Nederland High School corner 18th & Spurlock Road)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cuong T. 
Rating:
5.0

Customer did not leave a comment.

Cuong T. 
Rating:
5.0

Congratulations to the best Uhaul service from Diana! My business of working with people is customer service with smile & carry out service was excellent, thanks again to the wonderful work Diana is doing at this location!

henery R. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

The attendant Dianna was very helpful and Knowledgeable

jason E. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

I'm guessing there's no problem with theft. Dropped off a trailer there with place being closed.

Craig B. 
Rating:
5.0

The lady there is very knowledgeable, and helpful Very happy with the service

DAVID D. 
Rating:
5.0

Dianna always goes out of her way to make sure you have a great moving experience. Thank You U haul and Young's for locations like this one

karee F. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer service was so nice and helpful. Highly recommend renting from this location!!

LANA M. 
Rating:
4.0

Better app

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

kirby M. 
Rating:
5.0

Customer did not leave a comment.

janis S. 
Rating:
5.0

No issues; Great staff that met us there on Sunday to pick up a truck and trailer.

James J. 
Rating:
5.0

Dianne was a great resource. She provided excellent customer service. Always friendly & willing to answer all my questions.

Brenda R. 
Rating:
1.0

Charged a cleaning fee and no one was there for me to return the unit. Had blankets in the back but not dirty. Regular trash like I received it.

Artis T. 
Rating:
5.0

This rental was better than some in the past. The truck was available at the site that I had requested so I didn't have to drive to other Uhaul dealers, goofing up a schedule. Will go there again.

charles S. 
Rating:
3.0

I didn't Pay into your insurance incidentally and someone hit the passenger side mirror while I was in Walmart, so I still had to pay for the damage that wasn't my fault at all and I had no control over what happened while in Walmart and just for 15 minutes, I had to come off an additional $260 for a mirror that doesn't cost but $75 in a auto store..Then the manager had the odassity to tell me I got a discount like I didn't know any better..They can go to ....!.. It wasn't that bad...

cecelia L. 
Rating:
1.0

Double charged me. Then was just random charge after charge. Plus the lady had an attitude. Very unprofessional

Robert L. 
Rating:
1.0

Store owner added additional charges to my rental and when I called and asked for an explanation of the charges it didn't make sense. He stated it's in the contract but when asked why this was not explained beforehand he said they don't have to.

Carlecia M. 
Rating:
5.0

Ms Dianna was just awesome. Thank You Young's

Scott B. 
Rating:
2.0

Truck window was down. Rained in on seat. Back door was open and back was wet and dirty.

Kenneth W. 
Rating:
5.0

Excellent location. Very knowledgeable and helpful.

chris G. 
Rating:
1.0

I have a very bad experience. I book my reservation at storage depot at beaumont and they told me that my truck was not there waited for 1 hr and route me at u haul at milam st beaumont coz there one available there. When i came there the personnel told us that there is no available truck for me. He told us to go to nederland drive 20 miles back and forth , spending a lot of mileage and gas and now i have to pay $120.00 ? This is so disappointing. I never expected this kind of experience. I live in beaumont but i have to pick up and return the truck to nederland that is way too far from my place. Its not my fault that my reserve truck is not available. I need a consideration on this matter. Contact customer is way too worst as well. Response took us 30-45 mins! This is so disappointing!!!

corey K. 
Rating:
1.0

The equipment and the location were great the customer service was terrible after the process was complete. The original reservation was at the Beaumont location on Milam. The Milam location had an issue with the truck and called around to find another truck. The associate located a truck in Nederland and asked me if that was okay. I asked what they were going to do about the mileage and the associated asked over the phone and responded to me that the mileage would be waved. I said okay. I received the receipt today and noticed that the price was not what I expected so I called the number on the receipt which was Mr. Kenneth Young. When I asked about the charge and stated what I was told at the other location he began to tell me that Uhaul does not wave mileage and that he's been doing this for so many years and they do not do that. His tome was very rude but I just explained what happened during my visit and stated that I would just go to the original store and see if it can be sorted out. I thanked him and hung up. Mr. Young called me back in a very frustrated tone and explained to me that there was a discount in the mileage and I had been charged about $.40 when the charge was normally about $.60. I said I understood and he then said that there is where I probably got confused and I stated to him that I understand the difference in a discount and a waiver. He then went on to express in a frustrated, rude tone that I had gotten a deal. I relied that I understood but that I did not understand why his tone was so rude and he started to yell at me. I replied that he was trash and hung up. The process and the facilities are great but his attitude is the reason I will never rent from that location again.

KATALINA S. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Everything was great work out nice. Excellent location

DONALD D. 
Rating:
5.0

Great customer service, The equipment was clean and well maintained!

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Nothing. This is the first time I've used uhaul and Dianna was professional on every level. It was quite a good experience. Thank you.

Melissa P. 
Rating:
5.0

Young lady was great

ANDY N. 
Rating:
5.0

Dianna was a Gem

jack N. 
Rating:
3.0

Customer did not leave a comment.

SHIANNE W. 
Rating:
5.0

There's nothing that I can see. Great experience

NYANA A. 
Rating:
5.0

Customer did not leave a comment.

PAULA G. 
Rating:
5.0

Very helpful and accommodating. Prices were fair and they went out of their way to make the check-in process easy as possible.

Linda H. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Dianna is just awesome

Krysta H. 
Rating:
5.0

Very happy with this location and service

VICENTE L. 
Rating:
5.0

I had to go into the hospital after I rented the equipment and this location helped me get uhaul to cover the extra day charges They go above to help customers recommend highly

VICENTE L. 
Rating:
5.0

Nice people, great service

MICHAEL V. 
Rating:
5.0

Dianna and her dad gs out of their way to make sure everything is great

CHESTER B. 
Rating:
5.0

I cant express enough how satisfied I was with this location.

Michael C. 
Rating:
5.0

Dianna was just great she did an awesome job

Tywana S. 
Rating:
5.0

Dianna went beyond to help me. This location is the best

MICHAEL B. 
Rating:
1.0

Very bad customer service and would not allow us to rent for the whole day. When we asked if they were open the next day the attendant said that it was irrelevant.

dung D. 
Rating:
5.0

Customer did not leave a comment.

Roxanne W. 
Rating:
3.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Great Service

hector L. 
Rating:
5.0

Location was very helpful. Thanks

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

kerri L. 
Rating:
5.0

Easy place to do business with

arturo F. 
Rating:
5.0

Dianna did an amazing job helping me

MARGARET C. 
Rating:
5.0

no comment just nice people

CARLOS RUIZ R. 
Rating:
5.0

Dianna did a great job. Would defiantly recommend this location

james C. 
Rating:
3.0

A/C was broken.

Rachel D. 
Rating:
5.0

It is not broke so do not try to fix it or in other words... All was good at my visit.

kathryn H. 
Rating:
5.0

Dianna Young worked her butt off helping me get a rental. This location is awesome

ruben D. 
Rating:
5.0

Customer service at this location is excellent.

Weena R. 
Rating:
5.0

Dianna was very helpful

darren B. 
Rating:
5.0

Young's took care of me by ensuring I had a truck after a mix up with the online reservation. Online showed them to have availability when they did not, however they went above and beyond to make sure I had the truck I needed when they did not have to.

CHRISTOPHER R. 
Rating:
3.0

The lady who rented us the truck was very nice. This is Texas. You need to make sure your trucks have A/C. If it has no A/C, make sure you tell people when they call to rent it.

claudia K. 
Rating:
5.0

Dianna was exceptional, I recommend this location above all all.

troy W. 
Rating:
1.0

This experience was horrible. The truck's exhaust was broken at muffler. It was EXTREMELY loud for the entire trip. We had to stop on several occasions to attempt to fix it. The fuel line kept coming out of the fuel tank and leaking fuel costing an excessive amount of money. We had a 400+ mile round trip and it was unbearable. We were unable to get the truck back at the appropriate drop off time due to these issues and was charged an extra day. I took pictures everytime we had to stop to get this truck fixed. I am extremely unhappy with the service and equipment I received especially since this trip cost me almost $700 just to uhaul not factoring in the $200+ dollars I had to spend in fuel. With all of the other options available, I will never use uhaul again after this experience.

John B. 
Rating:
5.0

Fast EZ great people

Ramon V. 
Rating:
5.0

Fast simple EZ

Ramon V. 
Rating:
3.0

Customer did not leave a comment.

billy G. 
Rating:
5.0

Professional, friendly, knowledgeable, and eager to help. Excellent service. My first experience with U-Haul was Awesome thanks.

Tim N. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
5.0

Dianna and all the others who work here are amazing and go out of their way to help customers!

jarvas C. 
Rating:
5.0

The owner and his daughter were very professional and friendly! Overall great and hassle free experience!

lemonis C. 
Rating:
5.0

The $19 truck was on site but not running, paid $10 more for bigger truck with no AC at 93 degrees weather. The young lady was pleasant & very helpful. She needs better running trucks to help her business and yours.

ashley S. 
Rating:
5.0

Excellent PR skills

ronald W. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE L. 
Rating:
5.0

Location is convenient and the young lady was helpful and friendly

karla B. 
Rating:
5.0

Dianna was exceptional and friendly

Kevin H. 
Rating:
5.0

The lady who helped me was super nice and patience.

Sharlie J. 
Rating:
5.0

Customer did not leave a comment.

glenda M. 
Rating:
5.0

Customer did not leave a comment.

christine C. 
Rating:
4.0

Friendly and professional service.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

piecre N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LANE C. 
Rating:
5.0

I appreciate them for calling me before they charged my card for some of the tasks that missed over. Think I found a new uhaul store. Usually use the location in Beaumont but they have terrible service. Having a degree in customer service/hospitality it was great to see them go above and beyond to make sure that I didn't get any extra charges. If this is common practice for this location, other businesses should seek out their seek level. Also this is family owned and operated, and having a business myself, it is always my pleasure to see my money feeding families and acting lives rather than interacting with employees who are there just for their check. Thanks again.

Alexis D. 
Rating:
5.0

The attendant Dianna was very helpful in making sure everything was working properly

ALFONSO L. 
Rating:
5.0

Dianna always goes above for her customers

JOSE M. 
Rating:
5.0

This place was awesome... They saved the day... But the idiots at Central Maxi storage that were supposed to get me a truck and help me never showed up. They never even called me...Young's defiantly saved the day

Tim N. 
Rating:
5.0

Another rental from Young's. I always use them and Ms Dianna took care of me the same as she always does.

JOSE M. 
Rating:
5.0

Ms. Dianna took care of all my needs. Great service

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO P. 
Rating:
4.0

Customer did not leave a comment.

Jimmy E. 
Rating:
3.0

Very courteous check out staff

Michael L. 
Rating:
5.0

Just to let you know Diana was really nice

daniel W. 
Rating:
4.0

The truck I reserved turned out to be too small. The gentleman I spoke to helped me get a bigger truck the day of my move. He was very professional and very nice. He went out if his way to make the stressful situation of moving a little less stressful. I really appreciated that. Thank you!

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

lynette J. 
Rating:
1.0

My reservation was changed to this location. Went to get it and were unable to do the online check in. I called the gentleman there several times and he basically yelled at me to hit the Pick up button on the app. That was all he could tell me. I finally located a 1-800 number and 20 minutes later he could not help me and had to transfer me to someone else. The next person also took about 15 minutes but figured out that the reservation was switched, as I had been notified, but not “internally” (?). She fixed it and we finally were able to access the Pick up button.

Brody B. 
No reviews have been submitted for this location.

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