Customer Reviews for Youngs Tobacco 2
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Youngs Tobacco 2
gaylon J. on
Our first reservation was made through U Haul . After driving 40 miles we were told that the trailer was not available and not due until the next morning. They helped us find a more expensive option in Nederland and everything was ok there.
derek C. on
Very friendly and helpful very nice experience
charles H. on
The ratchet mechanism for the hold down straps on the auto transport need to be lubricated. They are very difficult to use. I have rented this trailer before and it has always needed lubricating. Very hard to use.
Joseph H. on
Great great customer service and they were fast to get me out and on the road.
mae l B. on
The truck had leaks and got my stuff soaked just after being flooded I had to deal with it again my stuff got ever more damaged , plus you want to change me 25.00 to clean it! Not happy
David F. on
Great customer service !!! I’ll be back to rent from here in the future! Very friendly & had equipment we ordered ready to go!
hunter P. on
The app made it fast and stream line for pick up and drop off.
khushru M. on
Extremely customer centric approach by Ken. He was too helpful and an amazing person who helped me even on a holiday. Thanks Ken for all your help.
Darrel P. on
everything was awesome
desiree S. on
Thank you for exceptional customer service
Jonathan B. on
The Youngs did an excellent job of taking care of their customers! We knew we were in good hands and appreciated them going above and beyond to help our move go smoothly! They did an excellent job and I recommend them as your first call - they will take care of you! Thank you!!
ERIC E. on
The lady who helped me was very nice and helpful and and .ade the drop off process very quick
Jana L. on
The check in process was frustrating. They had my time wrong and it took 2 calls to the UHaul customer service to fix it. It added 30 mins to my trip to get the truck. So that was frustrating. The truck leaked on my boxes that night during a rain storm. But overall, I was satisfied.
DAVID G. on
Same complaint. Just does not apply to this location because they did not start our contract with us. I am not happy about being charged for mileage overage when the original drop off location was incorrect. I feel very taken advantage of and will not be using U-Haul any further.