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christine C.
Customer Reviews for Youngs Tobacco 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and professional service.
DAVID C.I appreciate them for calling me before they charged my card for some of the tasks that missed over. Think I found a new uhaul store. Usually use the location in Beaumont but they have terrible service. Having a degree in customer service/hospitality it was great to see them go above and beyond to make sure that I didn't get any extra charges. If this is common practice for this location, other businesses should seek out their seek level. Also this is family owned and operated, and having a business myself, it is always my pleasure to see my money feeding families and acting lives rather than interacting with employees who are there just for their check. Thanks again.
Alexis D.The attendant Dianna was very helpful in making sure everything was working properly
ALFONSO L.Dianna always goes above for her customers
JOSE M.This place was awesome... They saved the day... But the idiots at Central Maxi storage that were supposed to get me a truck and help me never showed up. They never even called me...Young's defiantly saved the day
Tim N.Another rental from Young's. I always use them and Ms Dianna took care of me the same as she always does.
JOSE M.Ms. Dianna took care of all my needs. Great service
JOSE M.Very courteous check out staff
Michael L.Just to let you know Diana was really nice
daniel W.The truck I reserved turned out to be too small. The gentleman I spoke to helped me get a bigger truck the day of my move. He was very professional and very nice. He went out if his way to make the stressful situation of moving a little less stressful. I really appreciated that. Thank you!
JUAN P.My reservation was changed to this location. Went to get it and were unable to do the online check in. I called the gentleman there several times and he basically yelled at me to hit the Pick up button on the app. That was all he could tell me. I finally located a 1-800 number and 20 minutes later he could not help me and had to transfer me to someone else. The next person also took about 15 minutes but figured out that the reservation was switched, as I had been notified, but not “internally†(?). She fixed it and we finally were able to access the Pick up button.
Brody B.The young lady was very helpful and helped me get on the road. Very efficient
JOSE M.Dianna took care of all my needs. Thank You for locations like this one.
JOSE M.customer service at this location was great. Justin the attendant was very informative and knowledgeable
louis G.I'm writing my review because I was in the store waiting to rent when the previous renter that made her review was absolutely out of line. When ever the attendant Justin tried to explain to her that he could not guarantee uhaul would not move the reservation when she wanted it on a Sunday and it was mid week when she was making the reservation. Her issue is the truck is on your drive now. Justin tried to explain that reservations are guaranteed but it may get moved because trucks come in and out everyday and just because there was a truck on his drive on a Thursday it does not mean it will be there on a Sunday. Why she said he offered to let her take it Saturday is beyond me because he told her he was not open on Saturday but he could set the Key up in the self checkout box on Friday. He was telling her that another reservation could pick it up on Saturday even though she has a reservation for Sunday and if she got moved and was unhappy she needed to call corporate uhaul. Its amazing how customers bash a small business because of their ignorance and believe me the previous renter was an obnoxious B I was there and witnessed everything. Justin and the whole Young family have been in business over 50 years and they take pride in how they operate the business and treat customers. There is always one or two that no matter what you do you can not satisfy them and that lady was one. Thank You Justin, Brandon Brouchett
BRANDON B.The young man running the counter was an absolute moron. I had to pick up a medium sized truck on Sunday, turns out he only had a large. No big deal, I told him I'll pay the difference, He tells me I'll have to pick it up Saturday because he's closed on Sundays, but with that I'll have to be charged an extra day. I asked him why the coded boxes for after hours pickup and the key drop off box were around the corner of the building. He tried his best to overcome his lie and proceeded to tell me it was easier and encourages me to look at other U-Hauls open on Sunday.(the process is a breeze, it took him 5 extra mins) I let him know that that I wouldn't be driving far just to pay additional mileage when there was a U-Haul place right next to the house. In fact, I literally only put 2 1/2 miles on the truck and it's additional 0.79 cents per mile on top of your truck fees and gas. He checked me out and told me *after he gave me my debit card back* that U-Hall could potentially change my pick up location up to an hour before my appointment time to pick it up to another town. I told him that would be absolutely crazy because the truck that I'm reserving was parked right in front of me. I let him know that I would be upset about being charged extra unnecessary miles and needing to stay on track because of other people's busy schedules... He said “It's not my fault, Corporate likes to do that to people†and advised me to call corporate to “deal with themâ€. I wish I recorded the whole thing for comical purposes because he looked and sounded stoned through the whole thing. He was incredibly unprofessional and he is not an asset to your company. He absolutely does not know how communicate in the customer service industry. I wouldn't want my employee turning away business because they're being lazy and don't want to complete a couple more steps on the computer or tell them after the fact that your planned out day could go completely different, including other people's very busy days while not wanting to leave a simple note asking corporate to please not change the reservation at the last minute. Honestly, I feel like that you can do better, a lot better. Hire a Highschool Senior that needs gas money for their car to impress the lady's ... anything. His appearance, presence and zero professionalism also goes along with the lack of knowledge and or just being lazy. Business is business and that's not how it should be run. I know ill be telling all of my real estate friends to not waste there time until there is someone able to run the shop.
Christy E.The young man was knowledgeable, polite and very helpful, he is truly an asset to the UHAUL Company, I will be recommending this location to friends and family.
LARANNA B.By far my best experience with Uhaul- a friendly and efficient employee and a clean vehicle.
John T.Extremely satisfied with this location
KRISTIE D.I always use Young's. Always great experience
GENE C.Justin was very helpful
GENE M.Easy place to do business with
JAMIE V.Owner and staff went above and beyond for me.
Jennifer M.Dianna went out of her way to help me. She made sure everything was hooked up properly and explained everything to make sure I understood. Great location!!!!!
JOSE M.This location went way aboveboard to make my moving experience good. Unlike most locations Young's knows what they are talking about and helps you out of a bad situation. Thank You for locations like this that stand above the rest.
TIM S.The station where we picked up the U-Haul was not clean and the personal wasn't knowledgeable about what to do with the signing out of the truck and paper work. It took 30 mins to get us out the door and then wanted to charge for services that were not necessary.
SArah C.made a bad situation from the renting location good. Thank You Dianna and Mr. Young
Darwin W.Fast and friendly, would recommend
STEPHNIE F.Good service and convenient location
Cindy H.The young lady at this location was very helpful and courteous
APRIL B.No problems, good service
delwyn K.Dianna was wonderful
Hazel W.Personal very knowledgeable
danelia B.Thank You Dianna for your help getting me on the road
sokpheasoun S.Dianna was so friendly and helpful even though she is pregnant
DEREK LEE K.great service and friendly
tabitha B.Dianna was very helpful
antron A.The gentleman who assisted me was extremely helpful!! He walked me through check in and his kindness calmed my otherwise exhausting weekend. I moved to Texas from Mississippi and he made me feel welcomed!! I was completely satisfied with his service! 5 stars for sure!
Stormi H.Sweet young lady running store and helpful unlike many locations I've used in the past. i would recommend Young's to all my friends
kenneth S.Mr Young addressed my concerns and I am pleased with u haul now.
Sam W.Don't send unit out with BALD tires. Check things like the lights one on my hauler fell out.
dave D.The young lady was exceptional
herlinda S.Dianna was wonderful
nancy M.Very helpful and friendly
James G.Dianna Young was very easy to talk to and do business with
tim H.Nothing in particular.
Steve H.First off the guy changed my reservation in the computer. My quote was 315.00. When he ran my card he charged 548.00. I told him that was not what I was told it would be. He said that's what he was charging. I told him I would get with somebody from the place where I made my reservation. Then I paid for a dolly that I didn't get. Claimed he didn't have one. Just a horrible experience and he is very rude.
GIDGET J.Nice experience, friendly, and every precaution for covid with masks and sanitizer.
Michael N.This was my first 4th time renting a u-haul but my first time having to go to this location. It was by far my best experience renting a truck. Dianna Young was very helpful and explained in depth every question I had. I will definitely go.back to this location the next time I need to rent a truck.
TRAVIS D.When I got there to pick up the truck, I had to put in the same information that I had already put in when I did the online reservation. I'm sure it's for security reasons but it was frustrating to me.
COREY MICHAEL A.The young lady that was at this location greeted me with a great personality she was truly a awesome person and in hooked the trailer and was so helpful to me!!! Great store!!
Hanlon R.Nothing
Michael B.The inside tires on the back of the truck we're dry rotted and overall needed to be replaced. I sent a message to add a dolly and apparently they were closed and didn't get the memo. I got a call about how we stole a piece of equipment but he wasn't going to call the police and just charge us separate for it when we brought it back. It wasn't a very good experience at all.
Ashley K.Keep up your professional work
Hanlon R.Nice friendly location
Mark M.Youngs is the only place I will use. A good honest and friendly place
MARLIN O.The girl here was very helpful. I believe her and her dad run this place and they always give good customer service.
JAMES S.Dianna was so helpful.
Michael C.The young lady that runs this store is so very helpful . Yes I say use Young's. An asset to U haul
Patrick T.Easy place to do business with. The owners helped me out of a bind. Thank You Youngs
Kristi H.The young man Justin was awesome
glen L.very friendly staff and accommodating
Pat G.Great customer service!
Stacey W.Thanks for great customer service n well-maintained equipment. Will definitely use you again n recommend to everyone.
william N.Everyone was great and it was a good trailer. The only issue is the holes in tie down rails were too small and I could only use bailing twine to secure my load.
Jonh H.The lady who assisted me was very helpful, but it would have been good if she had demonstrated how the ramp worked.
John S.Thank you for your service
Walter H.