Customer Reviews for Youngs Tobacco

No improvement needed

Easy place to drop off and pleasant employees

I always use Young's. Always great experience

Mr Young got me out of a bind. I always use this location

Extremely helpful

The location is very small. No room to social distance

They were very helpful & very reliable. I would definitely use them again.

The staff was very helpful and the location was convenient. Very nice and quick service.

Very friendly and efficient. Highly recommended

The guy that waited on me was great! He was very nice and helpful even though I showed up right before they were about to close. He saved my day when I needed a truck in a pinch.

Owner and staff went above and beyond for me.

Amazing service, new equipment, convenient location. For those reasons, this is the 3rd time I specifically rented from this location as opposed to other options in the general vicinity.

This place was very clean. Customer service was very attentive to his customers. Defiantly great service, a great neighborhood business.

Only interacted with one employee (a older aged man, may have been the owner?) He was very attentive and helpful, explained processes very well. Love that it's run out of a local small business, would be happy to utilize service again.

I had a very good experience and will be coming back to this location when I need to rent a truck.

My experience was flawless. The attendant Ken Young was very helpful. I think he made everything easy to rent trailer and made sure everything worked. Excellent job equipment/ people , I wouldn't know what to improve at this site. Thank you U Haul.

This location went way aboveboard to make my moving experience good. Unlike most locations Young's knows what they are talking about and helps you out of a bad situation. Thank You for locations like this that stand above the rest.

Very helpful location

Easy drop off information and easy access

Mr Young explained everything making my move less frustration

I appreciate Ken getting a vehicle ready for me at the last minute.

friendly and helpful

excellent service

Nothing. Great experience.

Owner was very friendly and made the experience very smooth. I will definitely rent from this establishment again.

Mr. Young explained everything and eased all my worries

Excellent

Very friendly and he was very informative Easy location to get to

Good customer service

they know what they are doing

Location was very helpful

Everything i expected and more. The service from the owner that waited on me was excellent.

The owner was excellent, very helpful and friendly. The Uhual was cleaned. I would recommended this location. Very professional

Great customer service. No wait time and handled very professionally, which made the stress of moving a much more pleasant experience.

Fast, friendly and very helpful service.

everything was super fast and easy no issues and the gentleman was very polite.

location very helpful in getting me on the road

The Young's go beyond to help

Very good location

The attendant was very helpful

Location was very helpful

Easy place to do business with

Great experience at this location

I have had many issues with uhaul in the past and was apprehensive about using them again but Mr. Young and his son went way beyond to make my moving experience enjoyable. Thank You for having a great uhaul dealer

Friendly place, a little old but good

Justin the attendant was nice and enjoyable

Good location and very helpful

Easy location to do business with

Excellent service

Went way above my expectations

Everything was good

Had a few issues with renting location and Mr. Young addressed all my concerns. Thank You for your help.

I've done business with the Young's since Mr. Young started the business in the late 60's. Always very professional and easy to do business with.

good

Justin was awesome

Mr Young was very helpful in a stressful situation

Top notch dealer

I always use the Young's. Great location

Mr Young did a great job helping me out

The young man was easy to do business with and addressed my concerns

Great location

Fast, friendly and efficient location

Thank You Justin and your dad for your help. Recommend this location to all my friends

Keep up the great service

Justin was very knowledgeable

Mr Young was very helpful

very helpful location

friendly location

None needed

When someone reserves a 26" truck there should be one available at the location not almost 1hr away in a different county. There are reason people request there size vehicle. If not available UHual should be able to get one to that location, not make the paying customer drive out of there way.

Thanks to Mr. Kenneth Young for the help he provided, in kind of a nightmare situation. We were re-routed to this location after being told that our reservation (reservation # 29603865) was not located in the system; despite the fact that I had email confirmation to the contrary. Uhaul had also removed the funds in the amount of $178.93 on my checking account on 10/16/20, for the previously referenced reservation. Original reservation was for a 20 foot truck, to be picked up at the Beaumont location (which was confirmed on 10/16/20 via email), located at 3885 Milam St., Beaumont, TX 77701. Upon arrival to the Beaumont location, we were told that our reservation did not exist. The front counter attendant was extremely rude, uncooperative, and unwilling to help resolve the obvious issue at hand. So, we (myself and my spouse) walked out, and called the toll free number listed on my reservation email for assistance. The person I spoke with was gracious enough to pull our reservation, and help us with resolution by directing us to the Port Neches location; which showed a 20 foot truck available. We had to hurry to the Port Neches location, as we were approaching closing time. Upon arrival to the Port Neches location, Mr. Kenneth Young worked to help us complete the mobile check in for the truck; which was parked onsite. There was difficulty in trying to complete the mobile check in; as Mr. Kenneth Young was forced to complete a different authorization for the check in, since the Uhaul website seemed to be crashed. He completed the required authorizations via his cell phone, and helped us to get going on our move, as the difficulties caused by the Beaumont location now put us more than 2 hours behind on our move. Much thanks to Mr. Kenneth Young for his impeccable Customer Service, attention to detail, and willingness to resolve the obviously horrible situation.

Very friendly... Prompt.. And helpful. THANK YOU

Very pleasant and helpful. A bright spot in a stressful move.

We have rented from Young's Tobacco two other times and they always have the equipment needed. We have moved from that area but I will continue to drive 30 miles and rent through them on any future rentals.

Not charge a 100 mile minimal some people like my self don't have family to help with a truck and we didn't go near 100 miles so y'all got my free money I work very hard for and really needed

This business overcharges for ridiculous fees that are not explicitly stated in the contract. Very poor customer service. Management is not even willing to discuss the possibility of a refund. All around extremely rude and unprofessional.