Customer Reviews for Youngs Tobacco
(U-Haul Neighborhood Dealer)

1,567 reviews

1219 Magnolia Ave   Port Neches, TX 77651

(409) 842-2657

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 842-2657

1219 Magnolia Ave
Port Neches, TX 77651

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

App didn't work when uploading dashboard. Was charged for 2 days because it didn't let me return

Minh N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

They were very

JEANETTE L. 
Rating:
5.0

Great job 👏

william B. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Keep Up The Good Work

Stephenie J. 
Rating:
5.0

Customer did not leave a comment.

Anh N. 
Rating:
5.0

Mr Youngs was amazing! He thoroughly explained the process, the check out of our moving truck was smooth and easy! He also made sure we had protection and the tools we needed to move! We would definitely recommend this location!

Melinda R. 
Rating:
4.0

Just keep up the good work habitd

Charles W. 
Rating:
5.0

Mr Young was very helpful. Good customer service

BRITTNEY RENEE G. 
Rating:
5.0

Great location, Easy in and out.

LEWIS L. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

Ruby M. 
Rating:
5.0

Super friendly staff at Young's and Efficient. I am completely satisfied. Keep it up the good customer service

LEWIS L. 
Rating:
5.0

Professional, friendly and quick and knowledgeable. I got in and out with no issues. Thanks.

EDWARD B. 
Rating:
5.0

Justin was awesome! Very helpful and friendly :)

FARRIS T. 
Rating:
5.0

Both of the guys i dealt with when i picked up my rented equipment and when i returned it were very easy to talk to and understand. Their customer service was excellent and overall made renting something extremely easy. I know where i will be going when i need something again.

AARON B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Very nice people and very helpful.

Christopher K. 
Rating:
5.0

Very helpful!!! Worked with me and my moving delays!

PRESTON D. 
Rating:
5.0

Great service I would not change a thing

Forrest P. 
Rating:
5.0

I had a bad experience with Beaumont and Mr Young went out of his way to right a bad situation to a great experience. Thank You Young's

MICHAEL L. 
Rating:
5.0

All is good

John M. 
Rating:
5.0

Nothing to do, it's good services,

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
2.0

Provide mechanically sound and maintained equipment. Assist in scheduling a drop off location (we could not find a location that would accept our truck & trailer.

SHERYL T. 
Rating:
3.0

Customer did not leave a comment.

Gunnar S. 
Rating:
5.0

Mr Young helped me out of a bind Thank You Uhaul for dealers like Young's

GINA R. 
Rating:
5.0

Location was great and way out did my expectation

tommy B. 
Rating:
5.0

Justin Young took care of me and everything was great

CHANNA C. 
Rating:
5.0

Customer did not leave a comment.

Dillan S. 
Rating:
4.0

tires on the particular trailer were worn in the middle,need to replace before accidents happens

thach N. 
Rating:
5.0

Customer did not leave a comment.

jena F. 
Rating:
5.0

Excellent service very reliable

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

YOSNIEL P. 
Rating:
5.0

Mr Young was very helpful in helping me get a trailer and getting me the best price. Thank You for the great service

JASON M. 
Rating:
3.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Young's Tobacco staff has always been very professional with handling my moving needs. Recently I rented a U-Haul trailer from a location in North Texas to haul a golf cart back to South Texas and when I went to turn it in at the U-Haul location in Groves they were not open so I brought it to Young's Tobacco and they took care of it. They are my one stop shopping for U-Haul equipment.

GORDON L. 
Rating:
5.0

Great customer service

ASHLEY S. 
Rating:
5.0

The guys were very helpful and got me exactly what I needed in a very timely manner. I'll be using yalls service again soon!

RON B. 
Rating:
5.0

Very informative and polite.

matt B. 
Rating:
5.0

Customer did not leave a comment.

gordon L. 
Rating:
5.0

Service was excellent

Roger H. 
Rating:
1.0

I was told to sweep out the back and when I got it was already dirty. I was also told the truck was on full tank & it wasn't, but they said I had to fill it back up or be charged & it was way more to do that & only went 24 miles & then I was charged 150 $ for a missing dolly that was in the truck & so it was 235$ for 5 hrs that should've been 73$. Terrible experience

BRITTNEY H. 
Rating:
5.0

Justin explained everything

JOHN D. 
Rating:
5.0

Excellent customer service

IVAN B. 
Rating:
5.0

Customer did not leave a comment.

Tyronne W. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Justin was exceptional. Will defiantly use this location again

Youvne R. 
Rating:
5.0

Very satisfied with the quality of service I received from the Young's

CHARLOTTE P. 
Rating:
5.0

Dealer was excellent. He explained the rental policy completely. I never understood the hold process on a credit card until this location explained it in laymen's terms that I could understand. Would recommend this location to anyone wanting to deal with an honest Christian family .

BERNARD R. 
Rating:
1.0

I was charge for 3 days instead of the correct number of days which were 2 days. The merchant charged my car for the initial deposit which was $175. When I returned the Ursula and received my receipt I was charged another $169 for the amount of three days. When I called the merchant about the mistake that he had made he corrected it and charged me another $124. Now I'm out of $345 because of this merchant negligence. With all that being said I will never rent from this location and I will not recommend this location to any of my friends or family members in the area. The service was poor and he was rude with an attitude and stop answering my calls. I spoke with his assistant about the mistake and the assistant act as if he didn't know anything about the $169. The owner claimed that he processed a refund but my bank didn't see anything of that nature. I have called my bank to dispute these charges. It's the Holiday time and I'm out of $345 dollars

Brandilyn B. 
Rating:
5.0

Everything was great, Location very helpful and informative

JAMES W. 
Rating:
5.0

Location was very helpful making sure I was comfortable with the rental and hookup

JAMES B. 
Rating:
5.0

Mr Young was great! He even pulled it up to the door for me!

SCHARIS D. 
Rating:
5.0

Everyone was so friendly very helpful almost felt like you were borrowing a family or friends truck. . Excellent Service 100% the best

daleshia J. 
Rating:
5.0

Everyone was helpful The place is GREAT!! Check it out if you get a chance. I will definitely be going back. No improvements needed.

BERNARD R. 
Rating:
5.0

Everyone was exceptionally nice and accommodating

LYDIA W. 
Rating:
5.0

The man who's name I cant remember was super sweet and patient in spite of me being in a rush

Rodas P. 
Rating:
5.0

Nothing. It was as smooth an experience as possible, and the person who helped me (I'm sorry, I didn't get his name) was fantastic.

ROLANDO G. 
Rating:
5.0

Justin is a gem! He was upbeat and positive, courteous and helpful. He made the experience a smooth one. People like this are hard to come by; hang on to him! It makes a huge difference when selecting where to rent from. I will definitely be back. Thanks to Justin, everything went off without a hitch- no pun intended!

IRAIS L. 
Rating:
5.0

Justin was great. Very nice and welcoming. Answered all my questions and got in and out real quickly.

CESAREO M. 
Rating:
3.0

Father and Son team were unprofessional, creepy and a pain in the ass to rent from, tbh. Their snarky attitude not needed. Their pace of a turtle, absolutely ridiculous!!!

JILL M. 
Rating:
5.0

Good customer service

jennifer B. 
Rating:
5.0

Mr Young was very helpful. Would defiantly recommend

patsy S. 
Rating:
5.0

Easy place to drop off at. Nice friendly attendant

Jeanice G. 
Rating:
5.0

Justin did a great job. Good customer service

Terry L. E. 
Rating:
5.0

Awesome service. Extremely helpful and clear on directions. 10/10

JOSHUA A. 
Rating:
5.0

Justin was great!! This move would have been a disaster without his help.

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Nothing....

rick P. 
Rating:
1.0

I was over charged and called to share, the worker was aggressive, never returned my call, & I am still waiting for a refund. I did not have two utility dolly's and the working does not seem to care about fixing the error.

Britney L. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS ELAINE D. 
Rating:
5.0

Customer did not leave a comment.

jo L. 
Rating:
5.0

The service was excellent and Justin explained everything throughly. The truck was very clean with a full tank the pick up and drop off was very easy

Cammie A. 
Rating:
5.0

Easy location for drop off

DAVID M. 
Rating:
5.0

Went way beyond to help us

LEWIS L. 
Rating:
5.0

Did a good job

JOY B. 
Rating:
5.0

GREAT SERVICE

Dyllon L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

WILBURN G. 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

TONYA T. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO V. 
Rating:
5.0

He was nice, patient, and understanding. I was happy with my service. If ever I need a uhaul I'll go back to same place. Thanks

Deleasha C. 
Rating:
5.0

Great hours, open early. I will use this location again. Easy in and out.

STEVEN B. 
Rating:
5.0

Great Customer service...Thank You..

mary C. 
Rating:
5.0

Customer did not leave a comment.

RICERDA CARDENAS G. 
Rating:
4.0

Customer did not leave a comment.

BEN AUDIE W. 
Rating:
5.0

Excellent customer service. Young's Tobacco has been my first choice any time I needed a UHaul and they've always been extremely helpful.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

They handled everything professionally and explained the entire rental process

CHRIS G. 
No reviews have been submitted for this location.

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