Customer Reviews for Youngs Tobacco

Keep up the great service

Justin was very knowledgeable

Mr Young was very helpful

very helpful location

friendly location

None needed

When someone reserves a 26" truck there should be one available at the location not almost 1hr away in a different county. There are reason people request there size vehicle. If not available UHual should be able to get one to that location, not make the paying customer drive out of there way.

Thanks to Mr. Kenneth Young for the help he provided, in kind of a nightmare situation. We were re-routed to this location after being told that our reservation (reservation # 29603865) was not located in the system; despite the fact that I had email confirmation to the contrary. Uhaul had also removed the funds in the amount of $178.93 on my checking account on 10/16/20, for the previously referenced reservation. Original reservation was for a 20 foot truck, to be picked up at the Beaumont location (which was confirmed on 10/16/20 via email), located at 3885 Milam St., Beaumont, TX 77701. Upon arrival to the Beaumont location, we were told that our reservation did not exist. The front counter attendant was extremely rude, uncooperative, and unwilling to help resolve the obvious issue at hand. So, we (myself and my spouse) walked out, and called the toll free number listed on my reservation email for assistance. The person I spoke with was gracious enough to pull our reservation, and help us with resolution by directing us to the Port Neches location; which showed a 20 foot truck available. We had to hurry to the Port Neches location, as we were approaching closing time. Upon arrival to the Port Neches location, Mr. Kenneth Young worked to help us complete the mobile check in for the truck; which was parked onsite. There was difficulty in trying to complete the mobile check in; as Mr. Kenneth Young was forced to complete a different authorization for the check in, since the Uhaul website seemed to be crashed. He completed the required authorizations via his cell phone, and helped us to get going on our move, as the difficulties caused by the Beaumont location now put us more than 2 hours behind on our move. Much thanks to Mr. Kenneth Young for his impeccable Customer Service, attention to detail, and willingness to resolve the obviously horrible situation.

Very friendly... Prompt.. And helpful. THANK YOU

Very pleasant and helpful. A bright spot in a stressful move.

We have rented from Young's Tobacco two other times and they always have the equipment needed. We have moved from that area but I will continue to drive 30 miles and rent through them on any future rentals.

Not charge a 100 mile minimal some people like my self don't have family to help with a truck and we didn't go near 100 miles so y'all got my free money I work very hard for and really needed

This business overcharges for ridiculous fees that are not explicitly stated in the contract. Very poor customer service. Management is not even willing to discuss the possibility of a refund. All around extremely rude and unprofessional.

Good

Clean and inviting

I've known the Young's for years and they always exceed my expectations

Small business with plenty of equipment and supplies and friendly to boot

nice location with everything you need

Adorable young man with great personality

Nice friendly place to do business with

Thank You, They knew everything and helped a lot

Young man was very knowledgeable and eased my mind completely

Justin was very helpful

The clerk I worked with was personable and thoroughly explained all charges involving my rental.

Fast and very friendly !!

The two men was very wonderful. I really appreciate the help

They always have what you need, good prices, clean& well maintained equipment, and professional service.

They were so nice and accommodating ,they got us a truck when the place we were going to get it didn't have the truck.

This was my first time to use the mobile Pick up and return process. I love it and will do this again. There's no waiting, no paperwork, no unnecessary conversation. It was quick, easy, convenient. The requested equipment was left in the back of the uhaul for easy access.

Good experience. If you need a truck those guys will make it quick and easy for you. Recommend

Easy to find and drop off.

wonderful gentleman. he answered all my questions and i called him Sunday to let him know i had dropped off the uhaul the previous evening in jasper and he was in church and still took my phone call and was very courteous.

Great customer service

Great service

Justin is really cute

Mr Young was nice and helpful

great customer service

Nice family business

They did everything I asked and more

Justin was very helpful

They charged me for a cleaning and I cleaned it. It was not Very clean when I got it. It was not filthy but it was not clean especially the cab part.

Bad customer service from the beginning of the rental..i wont be going to that place anymore!!

None that I can think of

Kenneth and Justin Young were extremely helpful and knowledgeable. They helped us get on the road quickly and safely with exactly what I needed.

Personal rudo. Y te hace transacciones fraudulentas.

I don't feel any improvement is needed. I had to make a rush move after hurricane Laura and they were very accommodating and nice! I will recommend them to everyone!

I picked up the truck with 3/4 of a tank of gas, dropped it off with 5/8 of a tank of gas, a little bit above half. I go to my receipt after dropping off the truck and see that I got charged for 25.9 gallons of gas to fill up the truck. The gas should have been charged to me for what I picked up the truck in which was 3/4 of a tank, not 25.9 gallons out of a 40 gallon tank.

Great customer service. Evaluated my rental and suggested a different option to save me almost $100. Wow. Awesome sauce

Exceptional customer service with a warm friendly atmosphere! Janice Milo

The guys who handled our paper work where great extremely friendly. Very happy with whole rental!

Was real helpful with my rental

Be sure ac works

Nice friendly location that is knowledgeable about everything uhaul

Love doing business with Youngs. A small family run business since back in the 60's

Youngs always goes above board for their customers

Please was very inviting and the owner was very helpful

Everything was perfect. No issues with anything. The owner was very nice.

Everything was great. I've known Ken Jr for a lot of years and his Father in law (deceased) Dennis. Ken Jr was very helpful with the rentals. He had everything hooked up and explained the pertinent info about the car hauler. It's been years since I'd rented. We're moving to build our retirement home. Ken Jr was very helpful and made our moving experience not SO bad. I'll touch base with him to personally thank him for his help.

Corporate Uhaul needs to fix and upgrade their Website and horrible junk app.... took longer than it should have and was not the locations fault.... it was Uhaul fault with their terrible Website that wouldn't work to get me on the road... Staff was Amazing and went above and Beyond to help get it going and help me

Great friendly service.

the Young's are always good people to do business with

Very helpful and nice place to do business with

They made sure everything was ok and offered to help us in any way they could.

Thank You Mr Young for being so helpful I recommend this location to all my friends