Customer Reviews for Youngs Tobacco
(U-Haul Neighborhood Dealer)

1403 reviews

1219 Magnolia Ave   Port Neches, TX 77651

(409) 842-2657

Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 842-2657

1219 Magnolia Ave
Port Neches, TX 77651

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very impressed with staff.

DANIEL P. 
Rating:
5.0

Even though they were busy The owner and his son worked quickly to help me. Uhaul was having web issues and they helped me using their personal phones

JESSICA P. 
Rating:
5.0

Mr Young was very helpful in explaining everything so that my move went easier. Great customer service skills

chavez G. 
Rating:
5.0

This location is awesome. I was having issues doing the check in. I called the number on the store and got the owner. He came out at 11pm to meet me and get me going. Not many business owners give this kind of service. I will recommend them to all my family

DOMINGO L. 
Rating:
1.0

Picked up truck at 9am Drove 3 miles to load my things Got in the truck to take my things to my new location,truck would not start. Was told by Youngs in Port Neches that it was not their responsibility and that I needed to call roadside service that basically your on your own!! Long story short,I was stranded for 2 and 1/2 hours waiting on assistance... Was told it was the starter and when I get where I'm going keep the truck running... Got where I was going,unloaded,and went straight back to Youngs,unable to finish my day of moving... Not only did they charge me full price,but charged me $25 more for not putting in the 1/4 tank of gas used... Did not put gas in the truck seeing as how I was told to keep it running until I got it back to Youngs in Port Neches!!! Will never return and will tell whomever not to use Youngs in Port Neches! Will also be getting my bank to reverse the charges to my debit card that Youngs Uhaul in Port Neches charged to my card!!!

DARREN P. 
Rating:
5.0

Great Location with good customer service

gilbert T. 
Rating:
2.0

The online u haul app is so hard to navigate. We traveled 4 hours to find out that the app wasn't working. It was 10:30 at night with kids and couldn't get U haul on the phone!! Thank Goodness the owner of the pick up location came to give us the key!!! Don't use u haul and if you do, pick it up when they are open.......Terrible Experience!!!!!

Brad M. 
Rating:
5.0

Thanks Justin.

EDWIN R. 
Rating:
5.0

The staff was amazing! Especially Justin! He was so helpful and kind. We will definitely use and recommend uhaul again!

MOURICE F. 
Rating:
5.0

excellent customer service!! Will refer friends and family !!!

Peter T. 
Rating:
5.0

Fast, friendly, clean. Helpful staff. A real person answers the phone and they know their stuff.

Linda D. 
Rating:
5.0

Equipment was clean and well maintained. Mr Young made sure the oil and tires were good before I left. I would defiantly recommend

MENSONJR W. 
Rating:
5.0

Justin was able to explain the entire rental process to help ease my mind. Good Job

Albert D. 
Rating:
5.0

This location was exceptional

PETER T. 
Rating:
5.0

Justin was great

ANGEL R. 
Rating:
5.0

Great experience all the way around! Would definitely use service again. Easy reservation/pick up/return process. Very clean vehicle.

JESICAL P. 
Rating:
5.0

Attendant helped me out very early in the morning to navigate the app when I was having trouble. Good service.

JOSE M. 
Rating:
5.0

I've used Young's about 6 times now and they never disappoint me. I wish all uhaul locations were as good as this location

JOSE M. 
Rating:
5.0

The young man that helped me was just awesome. He helped make my moving experience easy

deepak R. 
Rating:
5.0

Mr Young went out of his way to help me get in a truck. Perfect location and I could not ask for better customer service

JOSE M. 
Rating:
5.0

Location was easy to do business with. Truck was already marked where it had previous damage making it easier to finish my rental and go.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

COREY LEE Z. 
Rating:
4.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Customer did not leave a comment.

JORGE LUIS R. 
Rating:
1.0

The truck had dings, dents, scratches all over that were not reported so I had to spend a solid 20 minutes documenting everything. The interior was dirty and had an unpleasant odor. The door was unlocked on the truck prior to receiving so no telling what or who has been in it and left it like this. The atmosphere of the location was very unwelcoming and ran down and there was no place to park my car so I can obtain the U-Haul. Then on top of that...They've double charged me and added extra fees! Will not EVER use them again.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
4.0

Customer did not leave a comment.

LAVETOR S. 
Rating:
5.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

He was friendly and well spoken

RAUL A. 
Rating:
5.0

Mr Young was very accommodating

JOSE M. 
Rating:
5.0

Justin explained the hookup procedure real well. Very informative

ADALJIS B. 
Rating:
5.0

Thanks for your help

THOMAS W. 
Rating:
5.0

Thanks for the great service

NEIL L. 
Rating:
5.0

Excellent customer service

JOSE M. 
Rating:
5.0

Always use Young's and always have a good experience

MARY B. 
Rating:
5.0

Justin was awesome to work with

SHERRY J. 
Rating:
5.0

very helpful in the return process

SHERRY J. 
Rating:
5.0

The attendant was very knowledgeable about the whole process and eased my mind a lot

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

JULIE R. 
Rating:
5.0

I always do business with the Young's Never had a bad experience

STEPHEN W. 
Rating:
5.0

Justin the attendant was attentive to all my needs Thank You

BILLY C. 
Rating:
5.0

Always a pleasure to do business with this location. Great service

THOMAS O. 
Rating:
5.0

excellent location

JANE M. 
Rating:
3.0

Good customer service

David J. 
Rating:
5.0

Kenneth was great

KRISTINA T. 
Rating:
5.0

Awesome customer service!

JERRY L. 
Rating:
5.0

Your customer service was great very respectful I would recommend you to my contacts

JOSE M. 
Rating:
5.0

I have used this location a few times before and I am never disappointed. The place is always clean and I am in and out in just a few minutes. I would definitely use it again.

BILLY C. 
Rating:
5.0

This location was very friendly, knowledgeable about costs, and very fast- I had a truck and appliance dolly in less than 10 minutes. The return was absolutely painless.

COLBY J. 
Rating:
5.0

The staff at Young's was the best, professional, polite, helpful and personable. Staff like this certainly make all the difference in the world, all the more reason for return business.

BILL H. 
Rating:
5.0

Customer did not leave a comment.

MIRANDA L. 
Rating:
5.0

Nothing. The staff was friendly and helpful as well as efficient. I was in and out in no time and the return check-in was fast.

RICHARD C. 
Rating:
1.0

I see i was charged for a 3rd day after i went thru all the trouble to return the trailer around the same time as pickup on Thursday. I was written in as picking up thursday at 9:00 am and dropping off Saturday @9:23 am. This isn't 100% accurate and certainly doesn't mean i should be charged another day for rental. Unless im looking at this wrong i can not refer this location to anyone.

MICHAEL A. 
Rating:
5.0

Very helpful location

LUIS G. 
Rating:
5.0

Mr. Young was great! Eager to help, and readily answered all my questions.

JAMES C. 
Rating:
5.0

Justin the sales person is Fabulous! He's friendly, helpful and nice. He's everything that's needed in a customer service situation. The world is a mess. But Justin made this a very smooth and easy transaction for me. Thank you Justin.

JOSE M. 
Rating:
5.0

Top notch location

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

LYDIA W. 
Rating:
5.0

I want to shout out the young man who helped me as he was extremely professional and had outstanding customer service. Thank you for such a positive experience in a difficult time.

VERE M. 
Rating:
5.0

My experience at Young's, where I rented my U-Haul, was excellent. The person I worked with (Justin) explained everything very clearly and patiently; he was wonderful!

MICHAEL R. 
Rating:
5.0

Great service

JOSE M. 
Rating:
5.0

Good customer service

jennifer W. 
Rating:
5.0

awsome

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEE JR J. 
Rating:
5.0

No improvement needed

KEN C. 
Rating:
5.0

Easy place to drop off and pleasant employees

JOSE SANTOS M. 
Rating:
5.0

I always use Young's. Always great experience

GENE C. 
Rating:
5.0

Customer did not leave a comment.

Alton W. 
Rating:
5.0

Mr Young got me out of a bind. I always use this location

ROBERT H. 
Rating:
5.0

Extremely helpful

SCOT M. 
Rating:
5.0

Customer did not leave a comment.

KENDRA C. 
Rating:
3.0

The location is very small. No room to social distance

CATHY BENJAMIN C. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

They were very helpful & very reliable. I would definitely use them again.

JOSE M. 
Rating:
5.0

The staff was very helpful and the location was convenient. Very nice and quick service.

MATTHEW L. 
Rating:
5.0

Very friendly and efficient. Highly recommended

MARY K. 
Rating:
5.0

The guy that waited on me was great! He was very nice and helpful even though I showed up right before they were about to close. He saved my day when I needed a truck in a pinch.

KENNETH M. 
Rating:
5.0

Owner and staff went above and beyond for me.

EDWINA W. 
Rating:
1.0

Customer did not leave a comment.

Darron W. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Amazing service, new equipment, convenient location. For those reasons, this is the 3rd time I specifically rented from this location as opposed to other options in the general vicinity.

EDWINA W. 
Rating:
5.0

This place was very clean. Customer service was very attentive to his customers. Defiantly great service, a great neighborhood business.

CECILE G. 
Rating:
5.0

Only interacted with one employee (a older aged man, may have been the owner?) He was very attentive and helpful, explained processes very well. Love that it's run out of a local small business, would be happy to utilize service again.

DANIEL F. 
Rating:
5.0

I had a very good experience and will be coming back to this location when I need to rent a truck.

MICHAEL RAY D. 
Rating:
5.0

Customer did not leave a comment.

FLor A. 
Rating:
5.0

My experience was flawless. The attendant Ken Young was very helpful. I think he made everything easy to rent trailer and made sure everything worked. Excellent job equipment/ people , I wouldn't know what to improve at this site. Thank you U Haul.

DAVID B. 
Rating:
5.0

This location went way aboveboard to make my moving experience good. Unlike most locations Young's knows what they are talking about and helps you out of a bad situation. Thank You for locations like this that stand above the rest.

TIM S. 
Rating:
5.0

Very helpful location

RUDY C. 
Rating:
5.0

Easy drop off information and easy access

JESSICA W. 
Rating:
5.0

Mr Young explained everything making my move less frustration

PAULINE C. 
Rating:
5.0

I appreciate Ken getting a vehicle ready for me at the last minute.

IVY CHARLES M. 
Rating:
5.0

friendly and helpful

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

excellent service

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Nothing. Great experience.

JESSE B. 
Rating:
5.0

Owner was very friendly and made the experience very smooth. I will definitely rent from this establishment again.

SHANE G. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY B. 
Rating:
5.0

Mr. Young explained everything and eased all my worries

ARIST S. 
No reviews have been submitted for this location.

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