All of The Staff was excellent from beginning to end . Michael stood out from the rest by far !! I can not even believe how wonderfully genuine, compassionate, and professional he was with both my child and I . I truly appreciate Uhaul as an organization. I was given gift cards by LEGAL AID and was not able to continue with the unit. I was absolutely astonished that they allowed my child and I to gather what belonging we could manage . Michael never once shamed me or judged me in anyway he assisted with facilitating with phenomenal customer service . As someone who has been in the Customer Service industry for over 25 years I recognize a star when I see one . I hope that Uhaul has an organization is able to acknowledge your wonderful employee Michael it is rare that someone of his age is as professional competent and capable as he clearly is. I would appreciate if if you would give me the opportunity to speak to C level management so that I may share my full experience.
TIFFANY P | Overall ExperienceSelf Storage Units in Cathedral City, CA, 92234
U-Haul Moving & Storage of Cathedral City
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- 4.5 Average Customer Rating
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You have a great manager in Michael he makes sure everything that should happen happens. Great team that location
Paul G | First ImpressionsThe staff was very friendly and helpful.
JAMES W | Overall ExperienceMichael Taylor went above and beyond any employee to make sure I had everything settled and taken care of. He stayed after hours to help facilitate my move. He is an incredible young man. Polite and knows how to run that place.
NANETTE G | Overall ExperienceEmployees were very helpful.
JAMES W | First ImpressionsExcellent customer service!
Jonathan P | First ImpressionsIt was a great experience. The manager made the difference, she was thoughtful and helpful, and was the reason we selected this facility. I understand she has moved to a Moreno Valley location, and we will miss her here in the desert!
JULIE H | Overall ExperienceGreat service and everyone is friendly and helpful
CHARLIE B | First ImpressionsShaye does it all and we didn’t wait very long team player and fantastic attitude. Easy to get it all done
EDNALYNN L | First ImpressionsThe Manager and all of the staff especially Michael are very professional, knowledgeable and above all customer friendly. Whoever was responsible for their hiring is to be congratulated. I will highly recommend U-Haul to all my family and friends, especially this location. Pete Mutter
PETER M | Overall ExperienceGabriel is the Greatest!
GABRIEL Z | Overall ExperienceEverything was as desired, except I wish the price hadn't gone up as much as it did. The staff is excellent!
Gregg J | Overall ExperienceYour Representative Michael is very Professional, Knowledgeable, and goes out of his way to explain every detail.
PETER M | First ImpressionsGreat staff
James B | First ImpressionsThey were very nice and helpful from the start of the storage to the rental of the truck to move to another state
Linda C | Overall ExperienceSometimes trucks and trailers were parked in the storage area and was a little challenging to get around!
BYRON B | Overall ExperienceThe 68075 Ramon Rd. Cathedral City, CA location staff were extremely accommodating and helpful. Especially Michael T and Skye McNeal. I arrived at the facility completely exhausted, sleep deprived and frustrated from my long distance move from San Diego to La Quinta. When I arrived at the originally booked facility in Indio, I expected a bricks and mortar building and what was there was just old UHaul trucks, not bricks and mortar buildings, I was upset. Staff at the Indio location were helpful in connecting me with the Cathedral City location staff, to alert them we were driving there to secure a storage unit. The Cathedral City location did not have a climate controlled unit available so I took a small outside unit. The facility is not convenient to my residence but the staff was extremely accommodating and supportive. I appreciate that I was also able to return the one way truck rental to this location. I will rent with UHaul again. The customer service was excellent.
Vanessa V | First Impressions