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Mark M | Overall ExperienceSelf Storage Units in Cathedral City, CA, 92234
U-Haul Moving & Storage of Cathedral City
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Available Units (All Sizes are Approximate)
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Storage Customer Reviews
- 4.5 Average Customer Rating
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As with the last time I took this survey, Everything and everyone were perfect. I wish more companies provided this good customer service. 10 Stars
John F | Overall ExperienceMy experience with U-Haul at every location I dealt with and over the phone was the best I've ever had. These days, when good customer service is a rarity, it's good to know that some companies out there still provide good customer service. I can't remember the last time I had such an easy time working with a service company. John Fitzgerald
John F | Overall ExperienceThe door lock is previously broken partially when I first got the unit. Upon returning, they try to blame me for it. Thankfully, another staff clarified that it was broken few months ago before I got the unit. Be careful!
chun-chia c | Overall ExperienceFAST AND OBVIOUSLY EXPERIENCED
RANDY T | First ImpressionsStaff was friendly and very helpful
CLAUDIA C | First ImpressionsIn the 3 1/2 years I rented there I had two attempted break-in’s (one done by a torch). Staff said there was nothing on camera… and didn’t explain
David m | Overall ExperienceEverything was seamless. George (the manager) was very helpful and pleasant to deal with.
Kendall N | First ImpressionsVery helpful and efficient staff at this location from the manager down to the ground staff.
John M | Overall ExperienceYour people were very helpful. Treated with great respect.
John A | Overall ExperienceStaff was super friendly.
John A | First ImpressionsFrom a service standpoint, which is what I'm commenting on with this rating, the staff is simply average. They don't go above. They don't really smile, or I recall say thanks to me for my business. Very by the book and even amongst working with each other, no one seems really happy to be there. No smiling, "I can help you over here" is about as pleasent as they come. No one was rude or condescending, they all just seem bored with their jobs, don't make a lot of eye contact, and sort of the same with each other. The Ubox people on the other hand almost seem to work for another company. Friendly, helpful and attentive--whether on the phone or in person.
Thomas A | First ImpressionsThe only t8ng that is bad is that the units can't even keep the dust from outside. It was like keeping my things in a shed or carport the dirt was so bad.
Philip R | Overall ExperienceGreat staff. Great fair prices. Very clean facility.
Kenneth H | First ImpressionsThank you for quick convenience service
ELTON J | First Impressions