Everything went great until our check out. We moved out of the unit 2 days after our renewal date and when I asked about a partial refund, I was told to email the manager Sara Gamblin, which I did. No response from her. After a week I sent a follow up email and again, no response. That customer service was disappointing.
Ed R | Overall ExperienceSelf Storage Units in Edmonton, AB, T5M3M9
U-Haul Moving & Storage of Westside
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$149.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $149.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$149.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $149.95 Per Month
-
Yellowhead Storage
20412 118A Ave NW, Edmonton, AB T5S2S7 View Available Units
(U-Haul Neighborhood Dealer)3.7 miles from this location -
U-Haul Moving & Storage of Winterburn
21818 Stony Plain Rd NW, Edmonton, AB T5S2C3 View Available Units4.6 miles from this location -
U-Haul Moving & Storage of Southside
9521 51 Ave, Edmonton, AB T6E4W8 View Available Units6.7 miles from this location -
U-Haul Moving & Storage at 50th St
12804 50th St, Edmonton, AB T5A4H3 View Available Units7.2 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
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The sizing estimates for what could fit are a little inaccurate but it got the job done
Jeneil J | First ImpressionsIt was seamless, clean, great and smooth experience and helpful staff. Love this location too.
Borysa S | Overall ExperienceGreat competitive price! Monthly fees are every 30 days! Not like Sentinel which charges every 25 days only! Open 24/7 for access to unit! Not like Sentinel which locks access to unit at 11:pm nightly!
Mike K | First ImpressionsThere were not enough flat carts
Randy C | Overall ExperienceSarah, the manager at this facility, was the ONLY one who helped me. No one else seemed to know what was going on at any time. As far as uhaul itself, it seemed that every time I went to the unit, there was a lock on it because either your system didn't update to reflect that I was PAID IN FULL, or the system was down. I used to belive in uhaul, but now, I wouldn't recommend it to anyone! If not for Sarah and her assistance, this would have been a total nightmare!
DENNIS C | Overall ExperienceTerrible service, directions unclear. Swipe card not working, elevator not working, wifi not working. Space is smaller than promised. No bigger unit available
Leoncio O | First ImpressionsWhen I went in to the location at 11120 154 st, i waited in line for 45 mins, the guy at the front desk said he couldn't help me get access to my unit. So I had to go out of my way the next morning to go in again to get access. When I was moving in, there was a lot of sketchy people following us in. We asked if they had a key card and the one man become very aggressive. The people following them into the storage building were questionable and I felt uncomfortable there moving in and leaving my items. This felt like it defeated the purpose of a secure building. Someone in the group did have a key card, but they were the most questionable of all.
Stephanie S | First ImpressionsToo many people living there and the carts were always gone
jon s | Overall ExperienceIt was all good Vibes...
Shelly S | First ImpressionsHard to get into. Always uhaul trailer and trucks in the way. Snow in front of doors. Code access sometimes does not work. I was auto pay. And you took payment before the 1st. So need my refund asap.
Robert S | Overall ExperienceSara was absolutely amazing. Total professional and really knows her job well, great with customers.
Steve M | First ImpressionsNot a lot of room to move around with the truck. Truck tires were bare and sliding on snow
MARY M | First ImpressionsThe facility is good. The only suggestion for improvement I have, is that there was a bit of a shortage of carts available. From what I could tell there were only two in the building. And even though it wasn't very busy, I ended up spending about half my time waiting for a cart to become available.
Matthew A | First ImpressionsThe lady that take care of my starve renting unit, was absolutely rude, zero knowledge whatsoever about how to access my account, zero courtesy about making me feel Like a valued costumer, I couldn’t listen to what she says she speak really quiet, and she make sssmmmnhh sounds and roll her eyes everytime I ask her to repeat what she say cause I couldn’t hear her, definitely I be moving my stuff next month to a more friendly facility
Sky W | First ImpressionsThanks
GODO S | Overall ExperienceThanks you guys
Leonard H | Overall Experience