When I came to pay my bill, ppl were lined up to the door. Not enough employees there. Really bad customer service. I paid the extra 10 for being late on the phone. I went there and your lock was still on. It was closing but a person was in the office and couldn't go unlock my storage for me. Only one way to get to the backside and there's always ppl blocking the road with uhaul vans. Blue bird storage was waaaay better. ppl at uhaul are in experienced there.
Kevin N | Overall ExperienceSelf Storage Units in Edmonton, AB, T5M3M9
U-Haul Moving & Storage of Westside
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $99.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$149.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $149.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$149.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $149.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$209.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $209.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$214.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $214.95 Per Month
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Although the area was clean, well lit and overall nice, there was an overarching feeling of it being unsafe. Members of the transient population went in and out and the doors never fully closed, although they were supposed to. On 2 separate occasions we went in a bit later in the day and saw people sneaking in, without any access card or code. Also, there were rarely any carts available to use.
Mickel H | Overall ExperienceTook over 2 hours to get my storage unit. Every time I come here this location is under staffed & disorganized. More people are needed to properly serve customers. I don’t know how those people work there with no support from the company.
Sandee L | First ImpressionsKept raising the prices even though I would have been happy to stay. A bunch of my things were ruined in the fire that occured at the facility and I got no compensation. I'm happy to leave
ALEXANDER T | Overall ExperienceThe only concern I have is when non-members walk in behind you when the door is open and they go into the facility and there’s no security personnel there to prevent or to talk to.
JEFFREY H | Overall ExperienceEverything went great until our check out. We moved out of the unit 2 days after our renewal date and when I asked about a partial refund, I was told to email the manager Sara Gamblin, which I did. No response from her. After a week I sent a follow up email and again, no response. That customer service was disappointing.
Ed R | Overall ExperienceThe sizing estimates for what could fit are a little inaccurate but it got the job done
Jeneil J | First ImpressionsIt was seamless, clean, great and smooth experience and helpful staff. Love this location too.
Borysa S | Overall ExperienceGreat competitive price! Monthly fees are every 30 days! Not like Sentinel which charges every 25 days only! Open 24/7 for access to unit! Not like Sentinel which locks access to unit at 11:pm nightly!
Mike K | First ImpressionsThere were not enough flat carts
Randy C | Overall ExperienceSarah, the manager at this facility, was the ONLY one who helped me. No one else seemed to know what was going on at any time. As far as uhaul itself, it seemed that every time I went to the unit, there was a lock on it because either your system didn't update to reflect that I was PAID IN FULL, or the system was down. I used to belive in uhaul, but now, I wouldn't recommend it to anyone! If not for Sarah and her assistance, this would have been a total nightmare!
DENNIS C | Overall ExperienceTerrible service, directions unclear. Swipe card not working, elevator not working, wifi not working. Space is smaller than promised. No bigger unit available
Leoncio O | First ImpressionsWhen I went in to the location at 11120 154 st, i waited in line for 45 mins, the guy at the front desk said he couldn't help me get access to my unit. So I had to go out of my way the next morning to go in again to get access. When I was moving in, there was a lot of sketchy people following us in. We asked if they had a key card and the one man become very aggressive. The people following them into the storage building were questionable and I felt uncomfortable there moving in and leaving my items. This felt like it defeated the purpose of a secure building. Someone in the group did have a key card, but they were the most questionable of all.
Stephanie S | First ImpressionsToo many people living there and the carts were always gone
jon s | Overall ExperienceIt was all good Vibes...
Shelly S | First ImpressionsHard to get into. Always uhaul trailer and trucks in the way. Snow in front of doors. Code access sometimes does not work. I was auto pay. And you took payment before the 1st. So need my refund asap.
Robert S | Overall Experience