The staff was excellent, although, from this visit and others, I get the impression that it is not well managed. But despite the location always seeming to be understaffed (poor management), the staff I've worked with have always been professional and courteous, no matter how busy they were.
Mark B | First ImpressionsSelf Storage Units in Knoxville, TN, 37912
U-Haul Moving & Storage at Clinton Hwy
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Storage Customer Reviews
- 3.5 Average Customer Rating
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All that construction was a a problem
Steve E | Overall ExperienceI went to empty out my unit and the Rd was torn out. No way in. I came back 3 days later and the same thing. No way in. We finally came and carried our belongings down the wooden steps to the office parking lot. I went online canceled my storage unit before the payment was due and have been sent emails about owing a bill still... Had this unit for 2 or 3 yrs. Never missed a payment...tha fuk
Mark B | Overall ExperienceConstruction was underway, and I attempted to utilize my 30-day free storage, but was unable to access a proper size storage unit, as well as use the loading dock to unload, due to containers being placed in a location that blocked access. I was forced to go to another storage facility to store the belongings. Thus incurring an additional $150 charge to my aready expensive rental.
James S | Overall ExperienceAllowed someone to sign up for a storage unit under my name without permission and tried charging me for the storage fees without me even having knowledge of anything.
CHASE M | Overall ExperienceManager was very professional and respectful he made our experience very good where we felt comfortable and safe to rent a unit from the way he gets along with his staff was inspiring we are relocating and at first I was annoyed that the storage was not the closest one to our new home but after meeting the staff I didn’t mind and bonus points they are all dog lovers I would love to join the staff as a new employee if they are hiring that how good of an impression they have given me and my husband
Angelice O | First ImpressionsVery well run location
Lucas W | First ImpressionsStaff was always helpful and friendly
WILLIAM B | Overall ExperienceHad incredible service from the men that worked there - hard to find these days!
KATHLEEN M | First ImpressionsThere was major construction in front of the facility which made it more difficult to access
STEVE S | Overall ExperienceI rented a unit and paid for it. Then the unit was to small so they gave me a bigger one. Nothing was said about having to pay more. Then a few days later I get a call saying my account was passed due and I owed $25 more. Thought it would have been settled then if I owed More.
HERBERT B | First ImpressionsStaff is always great
WILLIAM B | First Impressions