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Francie P | Overall ExperienceSelf Storage Units in Toronto, ON, M6N4Y7
U-Haul Moving & Storage of Stockyards District
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Storage Customer Reviews
- 3.5 Average Customer Rating
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The staff were nice for the moments when we interacted. The Gentleman that helped me was kind and considerate that assisted me was mid lead as I had called earlier talked to a phone representative and they ensured myself that I would be able to put a queen bed, dresser and smaller items in the locker and booked me a small 5x5x7 storage unit. As we arrived at the location, to book the storage unit we didn’t have much time to see the unit before we brought my belongings before bringing the truck back to the Queen location as which booked for a 113.00 Rate. Which was fine. Love those guys. We had to leave a good amount of things in the U-Haul truck over night, buy a lock for the latch, take time off scheduled work to finish a move and deliver the to the other side tomorrow. I feel that very unfortunate situation for myself and I would like to get a 5x10x7 unit tomorrow to complete this move early by 1030- 1100am a more accommodating solution Thank you
BRYANADRIAN B | First ImpressionsAll of the staff at UHaul Weston Road were excellent. As a customer for many years we never had a problem they couldn't solve and we were very satisfied with the services received.
Jessica C | Overall ExperienceNot enough parking for visitor And no ground access
JOVAN V | Overall ExperienceWaited 5 hours .yo geta stirage Swfyk servuce
Michele G | First ImpressionsAccess to loading dock with trailer is little bit tricky and there is no ground door to load.
JOVAN V | First ImpressionsI want to thank U Haul for your extraordinary services, great prices, and true professionalism all through the time that I was able to secure my belongings with you. Everything was secure, the facilities were pristine, and I cannot say enough about the incredible staff. I want to especially thank Tanya as well as another gentleman who were incredibly inspiring in their work in every way possible. Thank you so much U-Haul
Ayodeji O | Overall ExperienceExcellent storage clean and convenient
Marlon C | Overall ExperienceI actually moved out on the 20th of March. I dealt with staff at the service desk about a truck rental and was told that they would close the storage unit account for me. I received a call from Everton on Friday March 28 enquiring about the open account and I explained it to him . As long there is no payment outstanding , I am satisfied.
RICKY D | Overall ExperienceJayda was amazing
Angeliki S | First ImpressionsGreat job. But I payed for the unit for 1 month and only used it for a week. I was not offered any sort of a refund
Enrico C | Overall ExperienceExcellent customer service..
Sandra Q | First ImpressionsMy access was revoked one cold night, until I called for correction
Silvere L | Overall ExperienceI have cancel my storage unit before my renewal day I have vacant my storage 2 days before only they have not Cancel my contract still I was getting charged or missed payment it’s not fair we trust and give the credit cards info they can’t misuse that I feel I m not secure with this facility and staff I called couple of time to check it’s been cancel or not plz send me email confirmation we don’t need to ple them to do that’s their job they are very careless
SANTOSH B | Overall ExperienceEverything was a perfect experience @ U-Haul and even how I was treated when I was un able to pay my rent... Thank You Anthony Carrier
Anthony C | Overall ExperienceGreat customer service whenever I need help from the workers and the building is easy to access - checking in and out, elevator use, carts. Unit that we occupied was perfect for our needs and easy to access. The location is very busy and can sometimes take time to get out of the lot, but easy to gain access to the building and find parking in the loading/unloading garage.
Marissa-Joy H | Overall ExperienceI’ve been a loyal U-Haul customer for over six years in Toronto and Montreal, and I have used storage facilities for the past 25 years. Given the frequent price increases, I expected my storage unit to be clean and safe. However, I recently discovered that my tubs and boxes were covered in dried urine and rodent hair, which was both disappointing and frustrating, as it’s literally in storage to keep it safe and clean. When I reached out to customer service, I had hoped for a conversation about a reasonable resolution, but instead, I was immediately redirected to the claims process without any discussion. Given my long-standing history with U-Haul, I would have expected the manager to reach out. I hoped that someone would take the time to address this situation properly, but it’s been days with no response. I will continue to need storage in the future, but whether I choose U-Haul again is looking less and less likely.
Chris Z | Overall Experience