First time using a storage facility and I was not disappointed going with U-Haul. The staff was well informed and helped me pick out the best size for my situation. Overall I’m quite satisfied and definitely recommend them.
ALISON L | First ImpressionsSelf Storage Units in Winnipeg, MB, R3E2K1
U-Haul Moving & Storage at Mcphillips
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Reason why I have left to another storage location.
NARA O | Overall ExperienceMost staff A+ Krista the mgr C- On the day of move out, approx 1 pm ,pull up to the facility and someone had secured old sweaters over the lights on the side of the building.informed Krista and she just non chalantly said hmm that's weird. And that was it. Informed her that as soon as i stepped in the door the was a dead mouse. And it was dried out. Told Krista and she just says ohreally and i added, the place hadn't been locked at ina while Response: it was just cleaned two days ago. It's been much more than. Two days. She asked if the unit was clean irepliedcleanerthan when it it. The amount of mouse dropping i had to sweep up was insane. Then when all's said and done i asked if we needed to payto use the dumpster( as it says in agreement and is posted on the wall) She replied oh no actually we don't do that ,our dumpster is too small so it's just for company use ??????? Are you kidding? I was told totakeall my garbage with me. I did not And the last complaint in my agreement saysifrent is going up there's thirty day notice.never got it. Since I've had this locker,since Jan or Feb of this year it went from 144 to 160 something. No notices and for what? The services haven't improved at all. Won't change me back to this location and may look at different co.panies for future needs.
ALAN F | Overall ExperienceFound mice had been through our things when unpacking out things
Vance F | Overall ExperienceOverall a good experience. The office hours need to be extended.
ARLENE W | Overall ExperienceGreat place Nice staff Well managed Very convenient Easy checkin/ checkout Highly recommend
DWIGHT N | Overall ExperienceMice got into my unit (I am a very clean person so they did not come from me). I didn't have any food or attractants other than my cat tree. I didn't realize I hadn't selected insurance so I had to just deal with it. Nothing was destroyed, more droppings and urine than any damage. I expected better since it was a climate controlled unit. I had to discard of some things and thoroughly disinfect everything else. I am content with everything else with this unit, location and facilities were great besides the mice.
Rebecca B | Overall ExperienceGreat staff Excellent manager - a pleasure to work with Highly recommend
DWIGHT N | First ImpressionsGot no complaints staff was awesome.
SATURNINO E | Overall ExperienceService was excellent…. Thank you all
SALVADOR L | Overall ExperienceFriendly and helpful
Steven P | Overall ExperiencePolite and good service
Steven P | First ImpressionsKrista and her team have been the best over the past bombed of years we've been with them. As we move out of town will will miss them and appreciate all of the help they have been. Thank you
remy a | Overall ExperienceThe guy wasn’t cheerful at all when my clients came in which was who I rented the storage for. They had to ask for the lock. They were told the lock was in the unit. It wasn’t. They had to walk back to the store and ask again. Then they have them a lock but they couldn’t open it. So they asked if they could cut the plastic to get the lock out. The service could have been better. My clients were t impressed.
thomas n | First ImpressionsSignificant problem with mouse droppings in the unit this past month. Access hours not as advertised on the website.
Deborah L | Overall ExperienceI went into a diabetic episode and the staff jumped to help me and solve the problem! Thank you so much!
miles c | Overall ExperienceVery good experience thank you
Newton B | Overall Experience