African American female at the counter was rude and unprofessional as my father asked her simple questions she had attitude when we return the uhal . She seem to not want to go out check mileage so we could do what total was. Also my total amount t is incorrect overchargedJaneicia W.
Trailer Rental & Towing in Birmingham, AL at Highland Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Birmingham, AL 35205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I requested a dolly and didn't get one. I had to call customer service twice and still couldn't get one. Also the truck stink and on top of that they changed my location without notifying me of the change no warning no nothingRosalyn S.
this vehicle brake is hard seems not really good, i had trouble two times.Jay P.
The man working there was nice, but they don't do anything at this location - he simply told me to do it on my phone and I had to figure out where to put the trailer myself. There were no spaces.William P.
First off they switched my pick up location the day before the rental and made the pick up farther out. .I spent two 15 minutes wait times on the phone trying to fix the location and was told it is in the fine print that no ones sees that they can switch without your permission. When I arrived to pick up the rental I had ordered a dolly and blankets and they didn't have them. I was told to call another U Haul to get these so after the two long wait times the previous day on the phone I decided not to call.The rental was also low on gas so I had to put gas in right away. I will not use U Haul again and I will recommend my friends not to use it also. This was the most unprofessional experience I have had with a rental company.shereen Z.
Thecteturn was easy enough to do on the phone, but the clerk wasnt friendly. Just wanted to know where I parked.Michael M.
Shady place to begin with, no proper directions on where to collect keys and people outside asking for money.Yousuffuddin M.
It was fineCarolyn H.
Just awful... not drop box key. No sign to park u haul anywhere...Joseph H.
Had to inside to have them clean the truck. Took forever. Horrible location to deal with. They should not be a dealer. Truck was also a piece of junk. That's not on them but uhaul. Transmission sounded like it was going to fall apart. Drove like it had no suspension. Horrible!Scott O.
App wouldn't work, truck wasn't actually at the location, we spent an hour on the phone getting a new truck and driving to the NEW location only for them to take ANOTHER hour trying to figure out check in because it still wasn't working. 2 hours in total wasting time for a truck I booked a week in advance. DespicableDavid F.
Measure the Gas that is coming out of their Gas Pumps. And or park the vehicles on a level surface or get someone who understands that concept.Mark H.
Was confused where to return items rented (dolly and blankets) when dropping off at a drop-off location after a one-way trip between states so licked blankets and dolly in the cab so that they would not be stolen. It was a little unclear where/ how to return these items.Lindsay R.
Very good ?? serviceDouglas J.
Customer service was horribleGregory S.
people were SUPERNICEStephen P.
Check-in agent was rude and didn't know how to return my equipment. He pulled my account up on the computer and literally said, "I don't know how to do this. You'll have to call UHAUL and do it yourself." At that time his associate entered the store and called the police. He was shortly followed by 2 men who came in yelling and one of them began talking about killing people. Having already returned the keys to the agent refusing to help me, I promptly left due to concerns for my safety. I then called UHAUL as advised. I explained the situation to the first person on the phone, who had the insight and common sense to understand that it was unreasonable to expect me to return to the UHAUL drop off location since it was unsafe there. Accordingly, she transferred me to a "live" something who would be able to walk me through the check-in process over the phone. I SAT ON HOLD FOR 37 MINUTES. After finishing my dinner at a Jimmy Johns a safe distance from the UHAUL drop-off location, I decided to hang up and dial again. This time I spoke with someone who insisted I return to the location to check my truck back in. She expressed no insight whatsoever as to the ludicrous nature of such a request given that there were people there trying to murder one another and that I had already wasted almost an hour trying to do UHAUL's job for them. She further insisted that if I did not return to the location I would be charged a $20 fee. Just to recap at this moment: your agent didn't know how to check in my vehicle and promptly gave up and told me to call UHAUL and figure it out myself. Your phone employee insisted I return to a potential MURDER SCENE or get fined $20. Moving along: I asked this employee on the phone to connect me with someone who could make sure that I didn't get charged a $20 fee for refusing to return to an unsafe UHAUL murder scene on account of your agent not knowing how to do their job. She transferred me to a manager. The most the manager was willing to do was put an addendum on my account explaining what had happened, but could not guarantee that I would not be charged the $20 I'd-rather-live-than-be-murdered-at-UHAUL-tax. And rather than saying she would follow up on what happened with this, she said I would have to call in the morning to contest the charge if it occurred.David H.
How about being honest with customers and provide services that you promised? Very deceptive business practices.Joseph B.
This was at a gas station location and it took more time to go through the rental check out process as I had to wait while the clerk checked out other customers buying gas and snacks. Along with waiting the clerk was not trained properly as it took longer to do rental paperwork and upon returning the trader they did not know how to receive the trailer back into inventory. Then I get a call 2 days later asking when I would be returning the trailer and was charged double the correct rate. Then I had to spend another hour calling uhaul customer service back to get corrected and it still has not been corrected.Brian D.
The computer system was down yesterday, Memorial Day, I was told. Therefore, I did not receive a receipt...didn't like that. I was told to photograph my mileage, fuel level, and cargo area, which was fine and acceptable. The receipt, I was told, would be emailed to me today, 5/28. We'll see.Scott K.
A man overdosed in the bathroom while returning the key. BAD EXPERIENCETara G.
When I picked up the truck, the inside of the cab was filthy. It smelled like cigarette smoke, and there was dirt and sticky residue like from a drink that spilled in the cup holders. There were also potato chips all over the floorboard. I know that trucks are used frequently, but I fully expect that at bare minimum, the inside of the cab will be cleaned and disinfected before it's rented to the next customer. I was extremely disappointed in this part of the process.Mae D.
The moving materials I paid for were not provided.Matthew S.
When I picked up the truck it had almost half tank, I drove it for about 25 miles and used it for about 3 hours, before I dropped it off I put in $15 dollars in gas so it would be half tank. Returned it and today I see that they charged me extra $59 dollars for not filling the tank!! I called to tell them and they answered the first time and hung up then didn't answer again. I will be going there personally on Monday to complain about it!!Luis D.