Overall Horrible experience. I had reserved at another location and then the night before changed location which was further away. So they charge by the mile, what a great set up so they can charge the customer more. Used the App that was not user friendly had to wait on hold almost 10 minutes to have someone assist me. Ordered moving blankets and Dolly which were not included. When called to let them know, I was told I would have to make a new reservation and go pick up at a UHAUL location about 30 minutes from my home. When asked for a credit, was informed it would be my responsibility to call back and request after rental was returned. So all they want to do is steal your money. Don't USE UHAUL!!!!!
Pamela W
Improved Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35235
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Just horrible
KAURI JGrease the ratchets.
JOEL WThey tried to sneak in a $30 charge for the insurance coverages that I had already previously declined when I prebooked and reserved. He tried to include after I again said no. I refused and then he only charged what was preauthorized when I reserved.
ALAN SI ordered an appliance hand truck and two furniture dollies. I didnt receive either and was charged for them. UHaul wil not respond to my email.
CHARLES F