The guy had no Idea how to do the actions of filling out the paperwork. The reservation was changed to a different location in the first place. The truck wasn't very clean when picked up. The truck did run very nice. Pleasant to drive. My biggest complaint is....after I even called the night before we turned the truck in....was when we got to the drop off place, they wouldn't take the truck for turn in. Said they had too many of that size. Then proceeded to give us another drop off place a longer ways away with the WRONG address. Once we got there the guy who took the truck in....Knew what he was doing. He was very good. The first guy was a bit rude.. Over all...the truck was good. It was just getting the truck and dropping it off. To me, that is what needs to be fixed. But thank you for the rental...
Rhonda P
Burnt Hickory Grocery Bp
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cartersville, GA 30120
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Customer Reviews
- 3.5 Average Customer Rating
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Check the store employees before allowing them to be vendors!!!
Lashann MPart of the worst U-Haul experience ever!
Hailey BWould not give me a receipt for the drop off. Very rude and unhelpful
David GWhile I understand that one person doing multiple jobs is hard, there was equipment left in the uhaul and the uhaul itself was caving in on the metal plate inside of the truck every time weight was put on it. The person there was polite, but took a very long time, running to a different customer in the middle of working with me multiple times. He also had to go find the key. They need multiple people working there if they plan on doing uhaul business.
Penny C