Very rude staff all the way from the front counter, to the guy helping me hook up to the one there when I dropped it off. I wont be back.
KENNETH F
True Value Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crystal River, FL 34429
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Trailer should have never been put on road. VERY DANGEROUS NO RUNNING LIGHTS AND ONE SIDE OF HITCH WAS SHORTED THEN OTHER. ALSO SHORT IN WIRED. COULD NOT USE AFTER DARK OR BAD WEATHER CONDITIONS. DANGEROUS FOR ME AND ANYONE ON THE HIGHWAY. U-HAUL DID NOT FIX OR GIVE A DIFFERENT TRAILER AND KEEP ME WAITING ALL DAY FRIDAY AND DID NOTHING. VERY DISRESPECTFUL
Tracy lVery helpful
LLOYD SI shouldn't have been told to go inside since I checked out online.
JON WI got my rental at True Value Rental in Crystal River, FL. When I arrived, I was the only one there, yet it still took nearly half an hour to get my trailer. I had a reservation. What many businesses continue to forget is that the customer in front of you comes before the caller on the phone. Deal with your customer, let the phone ring. They'll call back if it's that important. There was one person dealing with me, answering the phone and dealing with a truculent young employee who seems to exist just to argue. As more and more people came in, the pace didn't pick up. The phone was VERY important and another customer actually spoke a few words as he too waited interminably. If this was an isolated incident, that would be one thing, however I had the same experience with this business 4 years ago, same store, same lady. It's not just me. If you were to collate other reviews of this business you would see a pattern. In order to protect the brand, I would recommend ending your franchises with True Value Rentals. They are understaffed, uncaring and unprofessional.
EDWARD C