I chose the option to pick up at the business counter at 8am. The place was closed and nobody answered or returned my call. The truck had a quarter tank of gas in it when i got in. My trip was a total of 12 miles and i was charged $30 for gas. I ordered 12 furniture blankets and a furniture dolly, they were not in there. I was told to pick up the blankets and dolly at different location, they didn't have a dolly. The customer service lady told me I would receive a discount for my troubles, never received it. For a 12 mile round trip, a $7 dolly i never received, plus running halfway across hot springs in my own truck to pick up blankets, I was charged $181. I feel robbed.
Joshua P
Happy Campers Of Arkansas Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs, AR 71901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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See above comment about return.
ROGER BThanks to uhauls customer service I got home safely. The first uhauls location, no one showed up. Customer service switch my reservation to the next closest dealer with the equipment I needed.
Scott MThe location management refuses to be helpful. I rented 2 dollies, but they were not in the truck. I had to go buy my own. But they're still charging me for the dollies they did not provide. I've left several messages, but they will not call me back. I was never rude, I don't know why they will not help.
Todd BWe only had the trailer to haul our car for less than 30 minutes when we had trouble. We returned it with the promise that the money would be returned to our account. We are waiting for the money U-Haul owes us $161. 97.
hubert b