What was the 15% tax? This was not explained. Let me know your response.Mark V.
Trailer Rental & Towing in Houston, TX at Mailboxes Of Braeswood
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77096
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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We always used this location for Uhaul and other Mailing and Shipping purposes, It just's one-stop for your daily routine Fax, printing, and UPS/FedEx shipping deop off. It's like our Admin office.Randall C.
Location difficult to find. Had to call U-Haul to get exact store number address (#4). No 4 was not included in the notification from U-Haul.Wayne S.
Not you can do at a post service officejohn C.
Make sure all the extra items I rented are in the truck. The dollies were not there and I had to go back to get them. I also ordered a pack of furniture covers and only received one cover bc they didn't have anymore.Kristin L.
lift jack on the trailer was inoperable. Had to use jack from my truck to raise and lower the front of the trailer for mount and dismount. Service and location were great.christian G.
The location was very convenient.Deldra B.
The man working at the location was very nice and professional.elise N.
Gentleman at the desk was very helpful and courteous.Christopher B.
When you book online please make sure that truck deliver on time and on the same location avoiding to waste time of customer.Waqar A.
We had a truck booked at another location but the order was incorrect so we had to scramble to make other arrangements. We called this location at the last minute and the manager had a truck that we could rent. We were so grateful. We returned the truck on a day the office was closed but the online check in process was flawless and super easy.Milton M.
I rented a truck for five hours and they charge me for hundred miles, they need mile trackers on their truck so people won't get cheated out of their money like I did. I would never use that location again and I hope this never happens at another, but I will be taking pictures for now on.Anthony G.
Everyone was very helpful. Smoothest move ever. Thank you.Alan B.
The manager at thatblocation charged me extra for gasoline when I returned the truck with an extra 1/4 tank of gas. Extra charge hasnt been taking care of yet.Dilcia H.
Very helpful! We had questions when we were returning our truck and the owner of Mailboxes of Braeswood was extremely helpful to us. Definitely recommend.Camille R.
The van had a lot of rattling in it. When I turned it on, it gave service reminders for 3 different systems of the vehicle. Most important was the scammy feeling of the pricing. We did a 4 hour van rental, and travelled 35 miles total. The price they quoted was in the $60 range, and the invoice showed a lot of magic numbers - a full day rental, travelling for 107 miles (based on inaccurate initial odometer reading. I had called and corrected this before starting, and have pictures of the odometer before leaving and after returning), and some weird discount applied for maintenance that we didn't do. We sent out a question about the invoice, but got no response. It all feels slimey.Scott M.
Great and quick servicesTERRY J.
The truck we rented did not have the furniture dolly that we also rented and caused chaos for our entire scheduled piano move. We had to buy a dolly at home depot because after driving 40 miles to two different uhaul locations, uhaul said they did not have in stock and were running low. (your customer service instructed us to go to different locations and ask for a furniture dolly and said we would be reimbursed for any additional mileage) HUGE headache and disaster of a day as it ruined the plans we had made later in the day. If you offer a dolly rental and the person accepts-- you MUST provide! i would not have rented the truck if I knew the furniture dolly's were not available.Sarah D.
Everything went great! Outstanding customer service. This place made our moving easy!Pamela R.
The checkin process took a really long time, nearly 40 minutes. Verification could have been done at the time of the initial order, not on-site at the business.Anthony P.
The van was fine, but acquiring the van was another story. I reserved a van online some days before I came in to retrieve the van. I also completed the online check in process after reserving online. I got a confirmation email telling me that my reservation was set, and I could come in at the agreed time to pick up the van. Great. So when I went to pick up the van, right as I walked into the store, the owner seemed annoyed by my presence. He said that he tried to call me earlier on my cell phone. I told him that I listened to a voice mail that was hard to understand and cut off after not even completing a sentence. I also told him that I tried to call back twice, but each time I tried, it would ring and then hang up on me. He seemed further annoyed, then proceeded to tell me that most people don't even walk into the store, but that they just put in a 4 digit code into the mailbox outside the store to retrieve the van keys. I was confused because I never received any sort of message explaining that I would get a 4 digit code, and that I should just get the van keys from the store mailbox. He then told me that I had to call U-haul to get the code. So I called U-haul, was on hold for about five minutes, then I was told that I had to call a separate number for the code. I then called that number and was subsequently on hold for some minutes after that. The owner then told me to turn off my phone, because he was just going to check me in through the computer. I asked why he didn't just do that in the first place, to which he replied that he would have to cancel the next customer's reservation for the same van because he wasn't going to be there the next day to get it out of the dropbox. I left frustrated and confused. I feel like it would have gone much smoother if I wasn't expected to know about a key retrieval process that was not explained to me prior to arriving for the van pickup. I will probably use U-Haul again, but will never use that location again.Cory C.
Align the dam thingLuis B.
I loved how organized the drop off was. Please be sure to remind customers of the return survey.Daesha S.
I don't understand why we could drop off the truck at the same location. This policy is silly and makes no sense.Steven L.
We scheduled the pickup time for 8:30 AM. Attendant didn't show up until 9 AM. Poor communication.Timothy H.