This was my 2nd pick up location because where my confirmation location did not have a vehicle for me as promised. 1st location was a filthy smelly mess. They didn’t know why our vehicle wasn’t there. They got on the phone and found me a vehicle 19 minutes away. Got to 2nd place & there was nobody familiar with how to checkout a vehicle. Had to wait for someone else to come. Pick up was delayed 2+ hours. This was a terrible experience
Keith S
Rentoor LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leeds, AL 35094
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Horrible experience they said truck was at different location and could be returned there however that was not the case. I was way over charged
KAREN PThe lady at the desk was particularly unhelpful and unfriendly. She told me to go away and come back tomorrow, when I mentioned that her location advertised 24 hr return she said “I am not doing it, I am closing.” I am thankful for your app that supported 24hr return.
JAMES SNo one helped me hook up the trailer
Mitch BAs stated previously, your “customer service” is atrocious. 2.5 hours to dispatch because your support personnel were so incredibly rude to the U-Haul agent and me. I was told initially, and rudely, that support could not talk directly to a customer. 2 hours later, I was asked to walk out on the lot and get them the vehicle numbers.
William C