Check in was done online. It took about 20 minutes at the rental shop to process the rental. Would like to see this time reduced. Otherwise, the rental went very smoothly. The customer service person was very helpful.Michael B.
Nikki International Company
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lethbridge, AB T1J0G6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Booked pick up for 8:30 am. The sign in the door said open at 9. I phoned the number at 8:45 to see what was going on as I had people waiting to help me load the trailer I was renting. The lady told me they open at 9. 9 o'clock rolls around still nobody. I phone the lady again to ask where they are she told me she will call her guy to find out what is going on and call me back. I waited for 15-20 mins for her to call me back, she didn't so I tried calling her. She proceeded to ignore my calls. I phoned U-Haul expecting they could assist, and all you guys offered was $50 off of my bill, as if it would cover the 2 hours I had to wait and the people I had waiting for me. I didn't get out of that place until 10:30. I would be embarrassed to have these people representing my company!Gavin L.
The personnel there couldn't do the paper work and wanted me to come back later even though they were open. I didn't want to add the extra so I left my name and number. They said they would call on Monday. Never did just charged my card.LAURA F.
I just tied getting a hold of this uhaul but no answer? I need a receipt so I know I have finalized everything with uhaulJennifer F.
Excellent service provided...Anthony S.