I initially reserved my Uhaul from a place in Tiverton, RI, but a Uhaul representative called me the day before and asked if I minded renting from a place in Somerset. It was incredibly difficult to find, then saw a truck outside an abandoned warehouse. Nobody was there when I got there for 9am, there was a lockbox that needed a keycode to get into, but when I called Uhaul for help, they couldn't give me the key code. I finally found somebody to help, and they had to reprocess my order. The moving people that I booked through Uhaul were at my apartment and waiting, so by the time I got to my apartment after the whole ordeal in getting the Uhaul, the movers only had a half hour left to help me move. We started moving, and there was half of an armchair in the back of the truck that did not belong to me.
Molly P
N Ferrara Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Somerset, MA 02725
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Customer Reviews
- 1.0 Average Customer Rating
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Lack of communication between staff
Bert LThe truck smelled like someone had been chain smoking in it for years on end. The truck itself was in decent shape. However, when I arrived at the location to pick it up, nobody was there. I called the number for the location and a guy answered. His response was to complete my pickup online almost as if he couldn’t be bothered. Finally, he said he’d help but I had to walk through a sketchy empty warehouse and go upstairs to have him complete the transaction. Uhaul’s website said only $45-ish was due at pickup but he charged my card $73 that day. It was just not on par with my previous experiences with Uhaul.
Robert PThanks for the extra help! Good guys there.
Amanda BUhaul sign
David A