No one was there. Even though this was a contactless drop off, there was limited area to park trhe vehicle.Ted H.
Trailer Rental & Towing in Urbana, IL at Above & Beyond Detailing
(U-Haul Neighborhood Dealer)
Urbana, IL 61802
(Between Mr Gas & Auto Zone on Main St or east of the courthouse on Main St)
Services at this Location:
- Mon-Thur: 8:30 am - 5 pm
- Fri: 8:30 am - 4 pm
- Sat: 8:30 am - 12 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Urbana, IL 61802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Was very helpful with everything! Would for sure rent from them again!Alexander B.
Fast friendly service and nearby neighborhood location.Richard M.
Only negative was calling in to Uhaul, 20 minute wait for assistance. Was also very nice to get text making sure i could find the drop off location. Will definitely be using Uhaul again!inez S.
The drop off location was just a staging area. Seems like a waste to have me drop it off somewhere only to have U-Haul have to pick it up and move it to a different location.Shishu G.
The cargo light didn't work and was not told ahead of time.NICKOLAS T.
Everything was fine, no improvement neededAndrew C.
The friendliest uhaul location in town!Richard S.
Convenient location, speedy pickup, and friendly operator.Jeffrey F.
Derrick made the return very easy.ann M.
There was a huge misunderstanding/lack of communication on this end that led to me wasting several hours of my own time, and potentially getting legal action taken against me. The Champaign locations have GREAT people (especially the manager at the University location) but the ones who handled my reservation were not particularly competent.Josiah M.
Derek was the man who I spoke to at this location. Although my contract told me to drop at this site he said I couldn't. Then he threatened to charge me $100 if I didn't take the truck to another location. I told him I was just following my contract. I asked his name and told him I would write this in his review. Then as I walked down the street to take the truck to another location he yelled at me something about my attitude. He was a large (muscular) man and being a woman alone with him made me feel unsafe. I understand if the site couldn't take any more trucks but I should of been notified earlier via text or voice call. He made this my problem and made me feel unease which is why I left quickly. My hope is that he receives some retraining in customer service.Angie W.
Derrick is great. Thank you for an easy, pleasant UHaul experience!Halie R.
The owner at this location was amazing especially when the U-Haul online reservation system 1) wanted to change my pick up time and 2) no one with U-Haul's online chat or both customer services numbers could help me. He told me to keep my original time and made the pickup/drop off process was so smooth. GREAT customer service here...would definitely come back if I have the need again!!Colleen M.
My complaint is not with the location at all. My complaint is with the fact that U-Haul in the app does not provide enough information for rentersJ E S.
There was a problem with the ignition on the truck I was given. I was told you had to jiggle. Sometimes the key would turn , sometimes it would not.Agustavia D.
Fast and efficient. He did not buy back extra boxes like the originating location said, so I just kept them. But it would be nice if, one way or another, the information matched between locations.Lori K.
The guys at Above & Beyond were great. Only complaint is that the pads and dolly I ordered were at a separate location, and I wasn't told that until I got there (not this location's fault). Then when I tried to return the pads to the place I got them, they said they had to go back with the truck. Better communication between your locations, please, U-Haul.Sylvia S.
Excellent friendly service!!!JON L.
It was dark, looked very dirty and not very safeJohn F.
Very clean!Sheerine B.
This experience was much better than the one we had two weeks prior.Eric I.
I requested a furniture dolly when making the reservation, but this location only had a regular dolly. It would have been better if this location had a furniture dolly.Matthew W.
Great friendly guys, helpful in parking & efficient to get me in and out quick!Katherine L.
Make entryway more accessible. With car washing and detailing cars at this location, it was hard to navigate in the parking lot to return.DARLA S.