Dear U-Haul Customer Service, I hope this email finds you well. On the morning of September 13, 2025, I reserved a U-Haul using your app. The only available option was at the Southern Self Storage location at 2564 Old Washington Rd, Waldorf, MD 20601. The process initially went smoothly as I received the combination to retrieve the key. However, upon arrival, I noticed that the door to the U-Haul was left open, which was the first red flag. After opening the door, it was clear that the interior of the truck had been neglected from front to back and was not clean. I have attached photos and video for your records. Due to a last-minute arrangement, I was unable to wait for the office to open or speak with customer service at that moment. To make matters worse, when I tried to get someone's attention by using the horn, it did not work. This raises serious safety concerns. Could you please confirm whether this vehicle has passed inspection? This experience was very unsafe and disappointing. I look forward to your prompt response.
DIAMANTE C
Southern Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waldorf, MD 20601
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NADINE TThe worst experience I have ever had. Never again will I use u-haul.
LAWRENCE CGreat service!
ANTONIO BQuick professional service from Southern Self Storage. Truck was clean and well maintained. Really appreciated the super cool air conditioning. Will definitely make this location my first stop for future Uhaul Truck rental needs. Nice!!
JEFFREY T