The truck was due to be returned no later than 12 noon, but the location did not open until 10 a.m. My sister was waiting at 10 a.m. to return the truck. A less than helpful employee arrived just after 10 and said he just checks in returned equipment and he couldn't address the questions about the fuel or engine light.David B.
Larusso Auto Group
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Anderson, IN 46012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Went we got to the location, they added a day to the cost versus what was quoted on the website when we reserved the trailer. Never had another location added days to the cost of the rental. RobberyChristina C.
My issues had nothing to do with the Larusso Auto Group. They were very good with their part of the rental. My issues were with U-Haul reservations. Why have a reservation system when my reservation that was confirmed was cancelled by U-Haul two days before my rental date? If there is not a vehicle available at a location, don't let me reserve it, and then cancel it two days beforehand with no attempt to make it right. At least airlines try to do something for the customer when they overbook and everyone shows. Extremely disappointed with the reservation system. Overbooking to ensure you get your money, but leave the customer out in the cold when all vehicles are rented. Needless to say, I will look for doing business elsewhere.Jon H.
You guys offered storage on your website but when I got to the storage place there wasn't a unit for me I call and got transferred to 7 DIFFERENT PEOPLE. If it's not available dont advertise it!!!!! You guys charged me three different times you guys took my grocery money. I will not recommend you guys to anyone I know.Hannah M.
The air ride in this truck needs work done on it. It shook me the whole trip and was not easy to drive because you felt every little bump you hit.Jama M.