Person at site is not readily available by phone and has not set up voicemails. My husband after checking out the third time on after hours box accidentally locked keys inside truck. Seems not customer friendly if charged $50 for such an incident and extra daily charges. Every person has a spare key to remedy this situationAnn P.
Moving Truck Rental in Ashland, OH at R R S LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ashland, OH 44805
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Difficult to know you're at the correct location. Poor signage Feels more like an overflow lot.Kenneth M.
Attendant very cooperative in spite of computer issues. Whole process went wellVictoria M.
Nothing. Very prompt service. I recommend reserving online if you can, it just made it quicker when we got there.DOUGLAS F.
It was very reasonable price and thanks to them I got my house moved in one day very impressed with this company and thier equipment.CHRISTOPHER I.
The Inside of the office was a mess and smelled bad. The truck was fine, but maybe offer more options. Also, this location did not offer accessories such as appliance dollies or tie down straps.SARAH M.
The Gentleman in Ashland,Ohio is Very Professional laid back totally respected in every aspect i WOULD recommend going to his facility anytime Thank you very Pleased Chris TiptonCHRISTOPHER T.
Completely flawless rentalRONALD H.
Tell them about all the hidden fees.RAYE B.
everything okPATRICK M.
Keep being helpful to get customers on their way.J G.
Pricing online and via the app is not clear. It seems that 2:00 is the mandatory return time when in reality 24 hours is priced the same as 1 hour. This lack of clarity caused MUCH turmoil and excessive charges. However, Allen, the on site personnel, was able to make an adjustment to the account and turn a very confusing and irritating experience into a satisfactory one. Allen = 10! :-) U-Haul clarity of pricing = 1 :-(Joseph H.
All is wellDONALD A.
All was good. Thank youNICHOLAS L.
Maker it cleaner and friendlier. I understand the limitations, but the UHaul boxes for key drop off, etc. were hard to find.Alexander C.
The uhaul office hours state 9am. However, the guy was late and didn't show up until about 910am. He didn't have on a mask. Was smoking and overall very unprofessional. The truck I reserved a month ago wasn't available causing me to have to take a smaller truck. Extremely dissatisfied with the service received and over all the years using Uhaul I have never experienced such poor service.Lauri H.
Nice experience renting a trailertheodore M.
Allen delivered on time the truck I requested , handled the paperwork properly, and made the transaction Easily to understand. I'll rent from him In the future.tom Y.
We drove through a lot of rain in our journey. The mattress and box springs and some boxes were wet when we unloaded. The truck leaked water somewhere. Overall a good experience though.Stacy C.
trailer was junk, lights blinked because of bad wiring, turn signals did not work half the time ( of course didnt figure this out until it was dark outside) reserved 24 pads, reserve place said they only had 12, so after being charged for 12 he found out he only had 6 in a bag. told us to take it up with the return place to get refunded. Then we opened up the bag and there was only 5 in there. never again! update your equipment!!!!!Chuck G.
Your 800 Number is really a problem. It either cuts you off or leaves you on hold for an unbelievably long time. It does not instill much confidence in your customer service infrastructure. I know that this is a challenging time for all companies, but it would have been nice to once have my call answered when I called 800-GO-U-HAULwray B.
Thanks to the employee there my equipment return issue with U--haul from another state was solved quickly and efficiently!Deborah K.
No one was there - we had to call a number and unhook the trailer ourselves if we didn't want to wait for someone to get there.ROBERT R.
Very politeSPRING P.