I reserved 15' truck to be picked up at 10:00 am from a location near me a week before my move. the DAY BEFORE, I got a call saying they could only give a 26' truck at 12:00. I had friends coming to help move, my whole day was planned around a 10am pick up time. After being placed on hold, I was told I could pick up a 26 ft truck at 10 from a different, farther location, but no one was there, so I would have to use the self check in on the app, which was a nightmare. It took 40 min to get the truck, It wanted pictures of my passport, lease, my work contact info. App kept crashing and I had to reenter the information several times. It was a literal scavenger hunt trying to find the lock box. Will NOT use again. Renting a truck was supposed to be the easiest part of a stressful day and ended up the biggest nightmare.
David K
Snapbox Self Storage Buena
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buena, NJ 08310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The items requested were not in the truck (furniture pads and dolly), but the truck was easy to pick up and very comfortable and clean.
Erica RTook almost an hour to get the keys.
Michael FBecause it was a "Juneteenth", There was no one there and I had trouble with there website drop off app. I wasn't able to fill out the return correctly, but the staff called me the next day and assured me everything was ok. Thank you for understandinding. Ivan & Kim.
Ivan CThe truck sounded like it needed a muffler checked.
Francisco V