I paid for an appliance dolly but it was not in there but I still got chargedKadir A.
Moving Truck Rental in Buffalo, NY at Jefferson Express Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Buffalo, NY 14204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was mostly clean except for cigarette ash left in the cup holdersAdam P.
This is the second time that I've had to be on hold with the corporate office to try and get my email address removed from another customers account! I'm being pissed!Camille H.
The u haul was a lil raggedyCHERYLMARIE S.
The person that wrote our rent or grieve it up was very very how would you say respectful he was definitely a customer service person yes I would go back there again if I needed to rent are U-Haul trucks thank youJOSEPH F.
Very expensive. Over $70 for 5 hours.KARALYNN M.
Make sure you're not charged for gas once you gas the truck up alreadyRachel O.
The pick-up was in a convenience store and nobody was wearing masksSteven H.
This is a mom/pop shop where I had to wait a half hour for the guy who manages the rentals to come to his shop and process my reservation. I reserved a dolly as well and they didnt have one. He made me go to another location to pick one up and when I arrived they did either have one. All in all this delayed my move significantly!SHALOMDOVBER C.
When I went to pickup the U-haul no one could help so they had to call someone. Then I had to wait 20 minutes until someone could rent me the U-haul. The parking lot was fill with trash and looked like a dump.christopher B.
They charged me 23$ for gas I did not spent even 8$md G.
The location was not in a good area and did not feel very safe. We are 2 girls in our mid 20s - we were hesitant to leave my new car in the parking lot for the day, and felt scared to return our Uhaul in the dark (we did not return until 10:30pm). However, it ended up going well.Cailey B.
Ghetto, long wait even when precheck in was done. Fleet not maintained; i received a truck smelling of weed and liquor and low tire pressure.Keeysha A.
Great serviceTimothy M.
4 stars because I got charged a cleaning fee ($20) for bird poop from roosting crows. I mean, it was a lot but it's not like I made the mess. What if it had hailed, would I get charged for damages?wade A.
I rent a uhaul 3-5x a year. This was one of the worst experiences I have had. The guy told me $100 deposit. When I gave him my card instead of cash he ran it for $56.25 and when I returned it he said he couldn't come look at the van since he was the only one running the store and for us not to worry. Then I called him several hours later since I didnt get a email receipt yet and he said he never got our keys from cashier. Then to no big suprise he charged me $20 cleaning fee. There was no way that would be a far charge as I know what uhaul expects. I thought it was a shady establishment and probably partially my fault for not listening to my gut when I walked in.DANIEL N.
Nothing great serviceMartin S.
if it snow you guys should make sure the snow cleaned off the trucks and there is a good way to exit and enter when its snowingLasharee P.
Very friendly and very helpful. Didn't expect that considering the areaJulian Z.
Thanks love itInell P.
Very good customer serviceGerson G.
I was refused a receipt after returning the truck and did not get any proof that the van was returned. I was refused any proof that I replaced the gas that I used and returned the van with 3/4 tank of gas. I was refused proof of the return mileage on the rented van. I was told by the clerk at the counter inside of the gas station that I should take a photo of the mileage and gas with my phone for proof of mileage and that the gas was at 3/4 tank. I logged in just now and the site sent a pop up menu that says my original contract can not be located at this time. At this point I have not been given a refund to my bank account for the over-payment of mileage estimated at pickup and still have no proof that the van was returned un-damaged with 3/4 tank gas and no proof of the return mileage. The fender had a dent in it at pickup. I went back inside and reported the damage also showed the photo of the damage with my cellphone. The counter clerk said that he knows about the dent and that it was an old damage that occurred prior to my rental date. What I want is proof that the van was returned with 3/4 tank of gas; no damage and no further fees due and I want my refund for the mileage. The other concern I have is that the store was full of junkies and alcoholics. I got solicited by a crackhead at the side of the van while inspecting it for damage; the van was parked in a location next door to the gas station out of view for security reasons. Extremely poor location. I had no time left to make another rental location so I took the rental at risk of it all. Horrible rental experience.JEANNE L.
More staff.Salman S.
The location was a trash-filled vacant lot next to a gas station. Despite the reservation I made two weeks in advance, my pick-up location and time were changed the day before my reservation. Though I was told I could use the website "24/7" to pick up my truck, when attempting to follow the instructions the site said I could not pick up my truck until two hours after I arrived. I waited on hold for ten minutes to resolve this "24/7" issue but finally had to ask the gas station attendants for help. The experience was faulty and unprofessional.Haley A.