The issues are not with the equipment or personnel, they are with the website service--badly designed. I know because that's what I do. First, (this is personal) too many web trackers. Second, wrong sequence of events: First we enter all data, then a f888ing Captcha brakes the process and we don't get the confirmation number. This causes 2 new issues--a truck is booked but we don't know it, so we book a second truck at a far away location. This means more time and gas for the user, and potentially a second truck is booked which nobody can rent. Correct sequence: Place the Captcha first, before we input data. Simple. People pays a premium for "Easiness of Use." Plus, we don't waste time or worry what happened to my data, is it safe, etc.?
Oscar A
Sun Valley Farms Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clearwater, FL 33765
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Customer Reviews
- 3.5 Average Customer Rating
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I used the app to do the online item, yet still had to go into store to get the key to use truck. Also parked so close to other trucks, I couldn't take pictures of the sides for the "before" pictures. Additionally, the check engine light was on when I started the truck. When I went back into the store, the lady said "oh, they just serviced it and forgot to reset the warning light". So as a customer, how would I know if the engine was having a real problem or a fake problem?
Patrick WNo improvement needed. My experience was awesome. Wonderful people and wonderful company.
BONNIE HOnly thing that he’s improving is the scheduling department
STEPHEN MNothing! Sun valley was great!
ANDRENA P